Allegiant Avis 

They have the worst app and website I have ever attempted to use. As a result there is always a 3 hr wait for customer service. I have been trying to resolve issues for over a year and I am not going to attempt the wait time as I am always cut off. I'm am switching rewards cards and dumping them. Maybe if there system wasn't full of ridiculous pop ups it would be more usable. No point in having points I can't use or that just disappear.

Been on the phone waiting for over 2.5 hrs to get in touch with an agent. I want to book my flight in October and can not use my voucher according to the website. I can't even chat with anyone, for they are not on line at all.
Allegiant is not very phone friendly nor computer friendly.
I just want to use my voucher and get this done. Hopefully someone will get back in touch.

I fly Allegiant at least twice a year, I have never had any problems that were to big to handle. In the past 4 years I have flown out of Punta Gorda to Westchester airport, Allen town. South Carolina and back to Punta Gorda 2 times we were delayed once was plane trouble (was glad they delayed us for safety reasons, other was weather -beyond their control. I live with in 10 mins of the Punta Gorda airport and am glad we have Allegiant there. I am hoping they add a flight yo Pensacola fl so I could go to friends and business on weekends.

Flight was cancelled with no explanation. Email message gave a website and phone number. Tried website first. After almost a dozen attempts to revise travel -- in which I made it past the payment option -- I only got error messages saying something unexpected occured. Next, I tried the phone number. It took more than 20 calls to the number before I was connected to the automated systems. I've now been on hold for almost 2 and a half hours.

DO NOT Fly ALLEGIANT! I repeat do not fly ALLEGIANT! Three separate guests at three separate times had their flights canceled and left them stranded.
ALLEGIANT has NO customer service available! Impossible to reschedule especially on weekends when they are closed. Typically their online site is down, especially on weekends. Horrible company!!!

Always late, old planes that constantly delay departures. Poor or no communication from staff. Then try calling if you can wait on the phone for four hours.
In particular I am speaking of the Orlando/Sanford to Albany route.

Did not know that Veterans can have checked baggage for free.
Paid ahead of time.

Day of departure I was told cannot get refund at counter( in credit card). Gave me a slip of paper with a Las Vegas phone number to call and speak to customer service.

Have been calling all week. Got thru this morning and was told there would be a TWO HOUR WAIT!!

Put my phone on speaker, and waited for FOUR HOURS AND NINETEEN MINUTES, before I had to hang up and go to church!

Terrible customer service.

Finally sent an email, and did get an automated response that it would take between 4-6 weeks for an answer. I gave all flight info, and confirmation number.

If you fly in this airline MAKE SURE everything is PERFECT with your reservation before you hit that “submit” button!!

I will keep after them in 4-6 weeks.

Allegiant cancelled my flight. I went to manage my trips to modify my flight and I tried over 50 times and got the same message that there was a price change during my modification and to try again. The price was the same each time so I don't know what they were talking about. I called the service center and hung up after 4 hours on hold. I tried again at 4AM the following morning and after over 2 hours on hold I said screw it. I ended upgoing back on line and cancelling my trip and started from scratch and rebooked it. I paid $85 more than my original flight cost. It would have been the same price if their website worked or they would answer the phone. There's no excuse for either.

After over 12hrs on hold agent told me the call center was fully staffed 24/7. The previous agent gave me false information and had me call in at 12AM to assign my seat and the whole mess began. I wasted a sleepless night and half of my next day and I am angry as hell with Allegiant for wasting my time like this. All they needed was a CALL BACK OPTION on their system instead of making us wait on the phone for hours with what became torturous repetitive recordings. Don't trust what some of their agents tell you! IF you can talk to an agent, and that's a huge IF!
Do yourself a favor and read the one star ratings before you fly with these screw-ups.

Guess I won’t be flying Allegiant anymore. Expression of free speech is a big no no with that company. Let’s Go Brandon…….

As you kjnow, Allegiant is a 'discount' airline. They're supposed to get you from point A to point B. BUT, good luck if you're re-routed to a city other than your destination!!!

I was traveling from Las Vegas to Indianapolis. As we approached Indpls, the pilot came on and said due to a thunderstorm we'd have to circle for a while. 'A while' came and went, then the pilot said that we'd have to reroute to Cincinnati, ALSO SERVED BY ALLEGIANT. So, we get to Cincinnati. The weather has cleared in Indpls so we could refuel and go back there. Ohhhhhhhh no!!! The gate agent announced that they were contacting their contract bus shuttle to take us to Indy. 2 HRS GO BY, with no update from agent.

Finally the incredibly snarky gate lady gathers us all to the podium and gets ready for announcement.
A passenger starts to record video on his phone. She stops dead in her tracks and declares that she's not going to say anything until ALL PHONES ARE TURNED OFF!! Then she announces that nobody's answering the phone (10 pm) at their bus contractor. And they won't fly their perfectly good and fueled plane back to Indianapolis to take us all back. INSTEAD...she tells us that we're on our own getting back to Indy, and we can send in the receipts for the Greyhound Bus, or however we get back. Another passenger and I got together and hired an UBER to take us ALL THE WAY BACK TO THE INDY AIRPORT! He put it on his card and said he'd send in the bill, and I gave driver an extremely generous cash tip.

THIS IS STANDARD PROCEDURE FOR ALLEGIANT. COME FLY WITH ABSOLUTELY NO EXPECTATIONS OF GETTING TO POINT B OR ANY KIND OF CUSTOMER SERVICE - YOU WON'T BE DISAPPOINTED!!!

I don't think the crew, and the pilots especially, are anything but extroidinere. My problem is with the office folks and those manning the phones. If they could actually have managed to take my call, they would have been able to know my husband had to back out this flight, and they could have sold his seat. Nobody wants to go on a website and start canceling half the party on the flight, for fear they somehow cancel out themselves. This needs to be done by a representative.

The day before thanksgiving I was taking a 6:30am flight from Allentown, Pa to Punta Gorda, Fl. Everything went well and the flight boarded quickly with a promised fast departure. Another flight was leaving as well. Not even 5 minutes before takeoff we were all told that we’re being deplaned. No explanation, nothing! We were delayed 8 hours and all they did was a pathetic “sorry for the inconvenience”, gave everyone an $8 food voucher and the choice between one can of soda or one bottle of water. Everyone was also promised a $50 voucher but that never happened. I attempted to contact customer service and to this day every request was ignored. They don’t care about customers. Use a trusted airline because they aren’t worth it. Before this I used them for every flight to and from Florida. I’m done. They couldn’t make things right or even bother themselves to contact me in return.

My daughter's flight was cancelled three times after arriving at the Indianapolis airport. There was a shoulder length brunette lady in her 20s who laughed at my daughter when she started crying the last time her flight was cancelled. She was supposed to say goodbye to her grandma. When I approached the desk a short white haired older woman just waved me on. I was handed a card with a disconnected phone number and was told to be patient. None of the agents could print off any receipts or information about the flight, all they did was hand out this disconnected number. They told me there were weather advisories when there werent any, then they told us that my daughter needed an escort even though she will be 18 in three months. All of the information on the website, emails, and texts are different then what the agents state. They have no managers and just refer to the disconnnected number for refunds and issues. It took three months for me to get ahold of anyone, and am still working on getting my money back. This is a scam airline. They gamble with ppl's lives. We did not purchase a standby ticket.

Horrendous customer service. The simply do not respond to any emails. I've been trying to reach them for weeks now. I would not recommend flying with this company.

Had a 6:00 AM MONDAY flight out of Des Moines Iowa (went for a soccer tournament) and got a text at 4:30 AM telling us the flight was cancelled. Since we were already headed to the airport we continued there and went to the Allegiant desk at the airport to be informed that their next flight to Phoenix was FRIDAY. BUT - that flight was fully booked so they could get us on a flight NEXT MONDAY!!!!! What in the world am I going to do in Des Moines Iowa for a week while I wait for their next available flight out??? Ended up renting a car and driving to Chicago (5 1/2 hours away) to get on a Southwest flight with a last minute fare of $400. This was literally the only flight I could find to Phoenix. Then - we get to Phoenix and realize our car is at Gateway airport where Allegiant flies out of and we landed at Sky Harbor. After a $85.00 Uber ride to Gateway, we got home at 10:00 PM. Great Day. Allegiant refunded our tickets for the flight we should have been on ($70.00) and basically said F-you. They refuse to compensate us for the Southwest tickets, the rental car, the gas, the Uber ride or the very very long day.
NEVER AGAIN.

I don't have a problem with Allegiant Air - but the Bank of America credit card is HORRIBLE! I applied for the Allegiant rewards. After several attempts and hours on the phone I was unable to set up online payments. Every "fix" didn't work and I'd have to call back. Finally, I just canceled the card - lost all my rewards points, and am now very angry with Bank of America.

I have used Allegiant for years, but never had to deal with their Customer Service until the Covid Pandemic. My Son was getting married, in Florida, on April 3, 2020, so November 12, 2019 I booked our flights for his wedding. Obviously everything was shutdown with Covid, their wedding venue canceled their reservation, and we had to cancel our flights. They gave us a voucher, which we never used, and expires November 12, 2021. I called Customer Service today. What a joke. I waited 90 minutes on hold, to speak to a rude, condescending CS Representative, named Christine, who spoke over me the entire call. I asked for a refund because we wouldn't be using the vouchers with the current new Covid variance Delta. I told her we were senior citizens and couldn't afford to lose $465 with no services rendered. She pretty much said too bad. I fixed & ate lunch, ironed 12 pieces of ironing, decorated cutout cookies for Halloween, and read the entire newspaper, on hold, only to be treated horribly by the inept Customer Service Agent Christine. After reading other similar reviews like mine, I have to assume Allegiant Airlines Executives are of the same condescending arrogant cloth as Christine is. They've lost my business. By the way, it is my guess their 90 minute hold is standard. They hope to wait you out, resulting in you hanging up. Pathetic!

Complete inconvenience will never ever book again with this airline