Allegiant Avis 

Complete inconvenience will never ever book again with this airline

Denied my service Dog. "not credible or verifiable"

Their reasons do not comply with US department transportation. I had the rules with me. Only a handful of reasons for denial. I asked then to point to the reason. They just told me that it was out of their hands.
Now I am in a big jam
Mark and CJ

This was the worst flying experience I have ever had!!!
NEVER NEVER NEVER FLY THIS AIRLINE!!

My fiance is a transplant patient and now waiting for another transplant. She has a designated medical service dog, not an emotionally support dog, and actual trained, doctor prescribed (UofU transplant team) service dog who detects and warns of blood sugar levels. Normal airlines allow at time of check in to allow verification of service dog. I called before the flight and waited on hold for 90mins to speak with a customer service agent who explained since it was within 48hrs of the flight I would need to bring her verification letter to the desk check in. We arrived early and was told abruptly by the gate check in that she needs prior approval and wouldn't even listen or talk to us as other people were on the flight and wouldn't discuss it, she just kept saying "it's not my choice it's not my problem". We waited for the line to go down and then I showed her on their own website that at the gate the gate agent can accept the paperwork. She refused. She then called customer service herself and told me on the phone that there was nothing that could he done. He said he had no record of me calling, he told me there was nothing to be done and then because I got upset and angry that if I didn't let him finish telling me how it was all my fault he would cancel our tickets with no refund. I asked what we could do then he said "find somewhere to put your pet". I then asked if I could just take her on as a regular pet, of course I could...for $50!!! But then complained that the bag she was in was not compliant (service dogs don't have to be in regular bags, she has a designated bag). After arguing again with the service gate agent she finally accepted my money but with condition it was non refundable but the air stewards could still refuse the bag. We rush to the plane where the air stewards at first refused, then when we explained she was a service dog and showed her service vest still resisted. My fiance is balling at this point. The stewardess than says "oh the vest doesn't mean anything you can just buy that online" I then showed them the WRITTEN DOCTORS NOTE and she simply said fine and wouldn't look at us.
It's a 1hr 45min flight and has been more stressful than any other flight I've been on. The staff are rude, won't accept responsibility and all they want is to nickel and dime your money. Even if it seems cheaper, never fly this airlines.

Allegiant Air is one domestic Airline, I frequently use for my domestic travels !! They have direct flights to certain destinations on specific days from CLE .

It is a no frills Airlines , but it gets you from point A to point B directly.

Wonder why they stopped their direct flights from Cleveland , Ohio to Austin , Texas . It was always full 🤷‍♀️

They just nickel and dime you to death. It’s 5 bucks to print a boarding pass. I prepaid my checked bag to avoid whatever additional arbitrary fees they tack on, but it was a pound or two over, so it was 50 extra bucks. Their weight limit is also 40 pounds despite every other US carrier being 50 pounds. I’ll never fly with them again if I can avoid it.

Worst customer service and website in the industry. Was charged an additional $50 for a carry on bag that was already paid for. No help with a chat representative and definitely worse at check in. It's all bout those fees ladies and gents. Take my word for it. Look elsewhere.

Worst experience I've ever had within all my years of flying and I've been flying for many years now and to know how bad the Allegiant airline employees treat their paying customers and actually get away with speaking to people like that and still being employed by the airlines honestly says everything about that airline! Unfortunately their purpose is not for you to have a good smooth flight Nooo their purpose is to ruin every single moment of your flight so you have to pay so much more out of pocket knowing that you have no choice but to pay it because you either pay all those extra fees or else you're stuck trying to figure out how you're going to get out of the airport within the next day or two because you have to be at a funeral the very next day! I've never been so humiliated insulted and belittled as I was by their very own employees that work for the airline especially Marie Edwards Ramos that actually had the audacity to try & hide her name tag when she seen that I was looking for her name and me owning my own business can guarantee you that if any one of my employees had the audacity to try to hide their name tag on one of our customers I would terminate them immediately on the spot! She does not know how to interact with customers she does not know how to speak to people let alone how to treat people and I will not stop until I go through every chain of command that I have to until I am heard regarding this matter and the way I was treated

The agent didn't say final call so I missed my flight!! I have herniated discs and it's difficult for me to stand in line. They called the final call for all flights before mine.. a different agent actually called out the names of people that were missing on other flights with the same company. I saw a different agent shut the door and my friend ran to the gate to try to get us on that flight. She would not give me her name so I took a picture! I am also going to write to corporate. The flight was delayed because of fog so I had to sit at the gate for over 3 hours. They charged me extra to put me on a flight that was 4 hours away from where I was actually going. It was a horrible experience. All because this agent didn't say last call for boarding!! I will never fly Allegiant again and I will never recommend this company to anybody!

Kept getting text messages that my flight kept getting delayed (4 hours) and I was worried it would not show so I made alternative plans on another airline. Tried to modify my Allegiant flight on-line but it would not let since I was already checked-in link told me to call which I had no luck for hours, tried texting, email no response. Now I'm out $$ due to their lack of or no customer service 😡

We have waited on the phone more than 8 hours before we gave up on an agent to answer the phone. No response to any email(s) or Facebook messaging. How can they remain in business when it is impossible to talk with them? Also why are there so few flights to book? Are they closing their doors?

I book for the first time with them with out reviewing them .I got bad experience .They changed the flight to by brining excuses .no any info and layover for 6 hours. My day and plan was disturbed.

On July 18, 2021 flight from Memphis to Vegas cancelled at last minute. We booked with Southwest went to Vegas coming back on Allegiant, flight cancelled. Did receive $250 for departure flight but haven't seen my $250 for return flight nor any vouchers. I will not use this piece of Airline again.

Missoula to Phoenix and delayed significantly.


Allegiant airlines is a dumpster fire for your trip. If it is a trip you never intended on taking (family obligation or something you aren't interested in) consider Allegiant. They may help you out by just sucking so bad they don't complete the flight.

Allegiant airlines doesn't even get one star out of me but to start this review I had to put at least one. I booked my flight from Memphis to Las Vegas. I could handle the hour delay on the departure date. When I went to check in on my return flight, it was cancelled for no reason. After waiting 2 hours on phone to talk to a representative, I was disconnected so I went ahead and booked a flight offered for the next day. So less than 24 hrs later I went online to check in and guess what. That flight was cancelled. Once again no reason given. I went to the airport to talk to someone since it’s impossible to get customer service on the phone. They offered me a flight out 3 days later or a flight to a different airport (my car is in Memphis). Apparently they wanted me to walk from one destination to the other. They have cost me not only 3 more days in a hotel, parking for my car, rental car and food but also 3 days of missed work/pay. The only thing they offered me was an email address to report a grievance and one manager wanted to know if she could pray with me. What is up with this airline. They also still owe me $248 for an overcharge which I’ve yet to see. Also they said I could cancel my flight to fly with another airline but all they could offer me was a voucher for a future flight. I WILL NEVER FLY WITH THIS WORTHLESS AIRLINE AGAIN. if people are smart DO NOT hire this CON-AIR to take you anywhere.

Not sure if they are going under or not. But canceled our flight out of Fort Lauderdale twice within 24 hour of each other! No explanation no vouchers. I will never fly this airline again and I will be cutting up and canceling their rewards credit card! Their pricing is no longer worth the headaches. Pay the extra $75 and fly with a real airline!

Jonathan was awesome he helped me with making a reservation for my sister and helping me with my voucher. He was friendly helpful very knowledgeable and courteous Can’t say enough good Things about him he is an offset for sure to allegiant people Like himself are the reason I fly your airline thank you so much Jonathan did the best job and was so patient and understanding I am an old senior citizen and he help me through the whole process thank you Jonathan

Only Positive I could come up with --
departed on time after a day's delay. My baggage was delivered.
I fully realize we are in difficult times -the "new normal" as it where -But if you can't facilitate the business demand than why offer the flights >
You can definitely improve on staffing and Maintenance crew.
Your on site check in Crew had to work extra over time-no days off
I keep on hearing about maintenance issue's. Probably not enough personal ? Pay them enough they will come.
Don't like the fact no one available to be contacted on your customer phone service call center either. Also didn't like your bundle option menu -once purchased customer can't change back to one off purchase of baggage ect . I was forced to purchase cancellation option at higher pricing than normal.
Like Spirit airlines Nickle and Dime every customer Lastly in more than 50 years of travel to most of the world I have only been delayed overnight once and was compensated hotel and food. All your airline offered was a $50 voucher for an overnight delay -Looks like I'll have to put you on the "Do not fly list"

I fly with Allegiant about twice a month and have nothing but good things to say about them.

I traveled Allegiant on 2/28/21 and it was a nightmare. I departed from Fort Lauderdale where from the time I walked up to the ticket counter until I made it to board the plane, the customer service was lackluster and subpar. The rep at the ticket counter was extremely rude, she literally answered her personal cell phone in the middle of assisting me. When I called her out on it, her response was “don’t worry you have plenty of time to make your plane.”

Fast Forward to the two gate agents who apparently hadn’t had their morning coffee, were extremely offensive and rude. Everything about their demeanor screamed I don’t want to be here or deal with people today. I had one small suitcase and a small LV backpack purse & she wanted to charge me $50 for it. It’s so small I can barely fit a 16oz bottled water in it. I asked for a manager and they gave me attitude. The guy that they called was clearly not a manager, he literally walked up and stood there. No greeting, no “how can I assist you,” or anything. Nevertheless I ended up having to pay for the bag, and I questioned why we were being targeted when other passengers had well over what was allowed. I had a Caucasian passenger stand right in front of them and attest to the fact that he had 3 bags and no one asked him to check them. At this point I felt it was discriminatory behavior.

To add insult to injury, we arrive to Concord, NC and couldn’t land due to fog (understandable). We are in the air an additional 45 minutes, then the pilot says he will have to travel to Asheville, NC a nearby airport to refuel. He informs us that he will then take us back to Concord.

Once we arrived in Asheville, we sat on the plane an additional hour or so before being told we will not return to Concord. We had the option to get off and find our own transportation, or go back to FLL. They couldn’t give us any information regarding our luggage etc. I purchased a 6 a.m. flight so that I could make it home to attend a wedding. Going back to FLL was not an option. I had to find my own transportation to get home, missed my best friend’s wedding, and wasn’t able to get my luggage until 9:30 pm at night which was damaged.

I called Allegiant to complain and they have done nothing as of today. I travel a lot, and I’ve spent way too much money with them to be treated this poorly.

Bad weather & protecting our lives at all costs I understand and appreciate, but horrible, discriminatory customer service practices I’ll never understand. Dumping ppl in the middle of nowhere with no recourse, I don’t understand. Think twice before flying this airline

Allegiant was the last airline to implement mask. There is absolutely no science to support mask wearing. In fact studies shown the don’t work in stopping viral spread. Masking people who are not sick is useless. I pay to fly and the government with our tax dollars subsidize airlines. So if doesn’t end I will not fly any longer and will be utilizing RV. Mask aren’t meant to ever be touched and you are supporting the spread of containment face coverings by doing this.