Allen and Harris Avis 

As home sellers we contacted Allen and Harris Kilmarnock through email and initially received no response. We finally decided to phone and a valuation was arranged for the following Monday.
The morning of, we received a phonecall starting with “you know today was cancelled? Right? I’m calling to reschedule”. We rescheduled to the Thursday.

On Thursday, my partner sat in the house waiting for Allen and Harris to turn up. No one called so after around 15-20 mins of waiting, he phoned them. The Irvine branch manager was covering Kilmarnock that day and told him she’d find out what was happening. We received a phonecall to be told that the person carrying out the valuation was ill and we’d have to reschedule again. Giving benefit of the doubt and understanding some things are outwith their control, we agreed to a new date of the Monday.
We got a call on the Saturday to be told that Monday didn’t work anymore, could we do Tuesday. We agreed to move to Tuesday.

On Monday, we received a blunt email telling us that the Tuesday would have to be cancelled and to call the store. No phone call, no real apology, just that it was now on us to rearrange.

Four times we have been rescheduled with less than 24 hours notice, four days off work taken and four days of limited to no communication.

We understand that things are not in everyone’s control, but the customer service and how it was all handled has been shocking. We have decided to use another estate agent, as it is clear that they have no use or interest in our business. If the company can’t be trusted at this stage, I certainly wouldn’t trust them with any later stages.

Travelled a long way (London to Bath) for a viewing that we scheduled and were told was no problem. Called them when nobody showed up and were told they weren’t doing any viewings that say. Mistakenly booked another viewing a few months later for s different property and they didn’t show for that either.

We sold our home using the Stoke Gifford, Bristol Branch, Cant pretend it wasn't the most stressful experience of my life, but the team were amazing so patient - My husband and I called ALOT for reassurance and updates , we were never made to feel it was too much even though I'm sure at times it was ! Massive shout out to Justin, when things started to go wrong with the chain he stepped in and was nothing short of amazing, we are convinced without his work it wouldn't of happened and we would not now be in our dream home - THANK YOU.

Put a house on for sale with the Rose Hill Oxford branch. Had just 1 viewing in 4 months with no feedback. They don't answer phones promptly, preferring messages being left which they never pick up. Big turn over of staff, for such a small office. Rude to Clients. Common as muck at times. And then when you leave them, they call your new estate agent and demand pictures they do not own be taken down. All in all a dirty, dodgy 'strange behavioural' branch of Allen & Harris. AVOID.

We viewed a house, but the estate agent only had some of the keys, so we could not go into some areas of the property.

Then, we called for a second viewing and specifically asked for the estate agent to have all the keys so that we could see the whole property. Plus, we said that it is a 2.5 hour round trip for us to get to the property.

The estate agent turned-up to meet us at the property without the keys, so again we could not see all the property. Lots of poor excuses and a poor attitude.

A house is obviously the biggest purchase of anyone's life and not to see key areas of the property meant that we chose not to make an offer. Had we seen all of the property, we would have probably offered the asking price.

A superb service from the Roath branch from start to finish.

Vicki Crean visited us for the first time in February to discuss listing our home with her branch. She was clearly extremely knowledgeable, passionate, and had a level of tenacity which we felt would be important in such a competitive field. And we weren’t wrong!

Vicki and the expert team at the Roath branch delivered exactly what she set out to do on that initial February visit.

Even before our listing was visible and before it was live on Rightmove, we had viewings booked in. Nothing like hitting the ground running!

We were initially looking at the open day route to maximise interest, but the team generated so many viewings that an open day wasn’t required.

We received two solid offers inside a week of going live, with one accepted.

What the Roath branch achieved for us was nothing less than perfect. We really couldn’t fault anything. The team made selling our home of 17yrs hassle free and easy.

We didn’t meet all the Roath team, but in addition to Vicki, we personally met Harrison and James too, both of whom were lovely.

Vicki and the team are a credit to Allen & Harris and we hope the company knows that.

We wouldn’t hesitate to recommend the Roath branch and would say you’re in good hands if you also choose to tap into their expertise.

Thank you again, Vicki, you were fantastic!

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with”
Once moved in, the oven didn’t work, the entry phone didn’t work, the tv Ariel’s didn’t work, we had no key for our letter box so couldn’t get into it, the place stunk and was filthy.
A cleaner was arranged (by the landlord) but I ended up driving the cleaner home and she couldn’t finish it all because she couldn’t reach and was about 80!!

We were informed that a sky employee would be visiting the property to remove the previous tenants sky dish, but this would not affect us as he would just be outside taking it down.
Then a random man showed up at our door trying to barge his way in, saying he worked for sky, as he wanted to check there was no evidence inside the property that the sky dish belonged to this address.
Turns out, this was the landlord’s friend and he was trying to avoid paying the cost of having a dish removed, by saying it was the upstairs tenants dish.

Alan and Harris kept avoiding us when we mentioned the oven, it took five months to get it sorted by which point we had had enough.

It was only when one of their employees was on maternity leave that I saw her and she admitted that that particular landlord was the worst client they’d ever had and avoided everything completely. Yet they had told me he was the best to get Me to rent the property.

Because of all of this stress, we gave up the property. I am now homeless, even though it’s been over a year, because every penny I had went into renting that property and trying to fix things ourselves.

The fact Alan and Harris lied about this landlord is disgusting. Renting a property that has multiple features broken, that is dirty, and wanting an insane amount of money for it, whilst having a landlord who doesn’t care or do anything to help any situation, should be looked into.

If I hadn’t have bumped into the staff member who admitted that he was awful, and that they were well aware how bad he was before I even viewed the property, then I wouldn’t have been so disgusted.

I wasn’t going to write this review, but I finally had enough.

Liars, deceitful people who will do anything to rent properties out and make themselves look good. Even if it means ruining someone’s life..

Avoid like the plague.

I recently asked for a Home Report to be e mailed, someone st their office decided to phone to arrange a viewing, they couldn’t get through because they dialed the wrong number. I explained I wanted to see the Home Report before arranging a viewing and adked, for the second time, van I have the Home Report, again this didn’t arrive, I gave it another go and still nothing happened.
I feel sorry for the sellers😢

This company have breached GDPR by exposing private information on their computer screens facing the shop window. They have also been very rude to anyone who has pointed this out to them. Abingdon.

BARRY BRANCH

I would strongly caution anyone thinking of using Allen & Harris in Barry to think twice before signing up.

The most fundamental job of an estate agent is to price your property correctly from the outset. Allen & Harris overvalued my property which sounds flattering until reality kicks in. When the inflated asking price attracts no interest, it has to be reduced, which flags the property to prospective buyers as a “problem” listing. Nothing kills buyer confidence quite like a home that’s been sitting on the market with visible price cuts. It also wasted 20 weeks of my time.

It’s a strategy that serves no one except perhaps their desire to win your instruction in the first place.

Compounding this is the branch manager, who appears to have very little interest in actually doing his job. Although he is keen to tell everyone he’s been doing it for 15 years. Chasing updates, following up on viewings, proactive communication, none of these seem to be his priorities.

You are largely left to manage the process yourself.

Getting anyone on the phone is a feat in itself. Calls routinely go unanswered, and voicemails are simply ignored. How buyers are expected to make enquiries or arrange viewings is genuinely unclear. In a market where speed and communication matter enormously, this level of unresponsiveness is simply not acceptable.

And if you think the problems end when your contract does, think again. Rather than issuing invoices for costs such as an EPC during the contract period, as any organised business would, they simply don’t bother.

Then, well over a month after your contract has expired, you receive a threatening letter from a debt recovery agency demanding payment. No prior invoice, no courtesy call, no attempt at straightforward communication, (what did I expect to be fair) just an immediate escalation to debt collection. It is a fittingly shabby end to a thoroughly poor experience, and says everything about how this branch is run.

If you want an agent who will price your home realistically, communicate promptly, and actually manage your sale, I’d recommend looking elsewhere in Barry. Daniel Matthew Estate Agents fit this bill as a local, experienced and importantly independent agency.

I employed this company to sell a house. After 6 months and no sensible offers, I terminated their contract. A few months later, I sold the house through another agent, who were brilliant. However it turned out that the eventual buyers had seen the house originally several months before through Allen and Harris. The next thing I knew was their high powered solicitors demanding full payment of their selling fees, which according to their contract I have to pay indefinitely after they have sown anyone the house. This is criminal and they should be ashamed of themselves putting a clause like that in a legal contract. So beware, read all the small print. Don't use Allen and Harris as they are absolutely useless.

Avoid in the Swindon area, completely untrustworthy and useless. Can't be bothered attitude.

Booked in a valuation, they offered me a time and I accepted but explained my timeline for decision making very clearly on this topic.

Let me down on the morning of the valuation with some pony excuse. If this is how they treat me pre contract how on earth will they treat prospective viewers and myself once signed up. Avoid at all costs just go elsewhere

Really poor experience with Allan & Harris Roath. I had a house valuation booked, and because I’m away on business, a family member took half a day off work to attend. Just a few hours before the appointment, they cancelled by email with no phone call, no proper explanation, and no attempt to rearrange.

Cancelling last minute is bad enough, but not even having the decency to call or acknowledge the inconvenience caused is unacceptable. It shows a complete lack of professionalism and zero respect for people’s time.

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

I’d honestly give zero for Stoke Gifford office in Bristol if this was possible. The HQ needs to support the branch and the staff - as a buyer, having tried to call maybe 5 times on different days, you can’t speak to anyone and diverts to voicemail. I wonder if Sellers know? Perhaps they should try calling and see for themselves.

We entrusted the selling of our own home and the purchase of a new home with the Allan and Harris Team in Irvine . This was a very positive experience ,the staff in particular Liz ,Katy and Jocelyn who we had most contact with were so supportive and helpful. We had a difficult time time with a buyer and the team helped us navigate this ,they were patient, kind and understanding . We wouldn't hesitate to advise others to use their services.

the one in bristol never answer their phone for enquiries (it was end of january, maybe busy period?). Even if you leave your name + phone number twice, they do not give call back.

Hope to never have to deal with this company again. This company work only for their own self-interest and not for their clients. Purposefully deceitful in order to bump up offers and sabotage accepted offers that they aren't happy with. Avoid.

We previously used Allen and Harris to market our property and had a terrible experience. Today, we arranged to view a property marketed by them. I had reminder text messages confirming the viewing and when I arrived the owner said he accepted an offer 4 days ago and he was told Allen and Harris would inform anyone who had arranged to view - which they did not. Total waste of time and confirms my views.