Allen Ford UK Avis 

Been having my cars serviced and mot done for the last 10 years - always great service from them -i have also brought my last 6 cars here always excellent service from the Rayleigh used car team

I tried to get a price for a repair to my Ford. I phoned the service number. The only two options were to book a service or speak to someone if my Ford was already with them. I try option 2 and I was first in queue and fifteen minutes later still first in queue. In the meantime I had to listen to repeated advertising.

When I book a service I am inundated with e mails then videos of the service then surveys. Why is so hard to speak to someone apart from booking a service ( where you are constantly referred to booking online) or buying a car.

The designers of Ford dealership systems seem to design them to thoroughly put you off of Fords.

Dylan Chuter was of great help in expediating the purchase of the car I was interesting, being prompt and helpful with any questions I had and getting the paperwork handled swiftly.

This was my forth Ford purchase but my first car purchased online. Dylan Chater was excellent and answered all my questions no matter how daft they probably seemed. He was very helpful and ensured I understood each stage.

Shout out to Kevin Crick too in Accounts and Eddie who delivered my new Kuga. (Never had delivery before, always collected from the dealer.) Love the car and I'm looking forward to many comfortable miles in it.

At first i was hesitant about ordering online but had no need as the process was a simple one. After showing interest in my car i received a phone call right away from Dylan (who was fantastic) he explained everything and his communication via email was on point, keeping me up to date! He made sure i was happy with my car once i had received it. It felt honest and genuine.(Northampton branch)

I recently bought a used car from Allen Motors and was pleased with my choice. The sale was dealt with seamlessly by Glenn. When driving the car home a minor issue became apparent so I returned to the dealership who promptly dealt with the issue.

Dealt with Rob Patel from the start of the used car purchase. Very easy to deal with and couldn’t do enough to help. Car was exactly as described which was handy as the garage was not exactly round the corner. Upon purchasing the car I discovered a fault very easily missed so not the fault of the garage. Rob could not have been more helpful to resolve the issue. Pleasure to deal with Rob and Allen Ford group and I would highly recommend them.

Most of the positives reviews are from people who bought a brand new car - poor people have no clue what awaits them once they return for a service or maintance. Allen Ford will rob you in broad daylight. For those like me who where silly enought to buy a used car of them are even worse off. Used car 15k pound - less than 3 months later it needed engine replacement ( 8k pounds) waited 2 months to get a slot and another 3 months for repair. After engine replacement I was done I returned 7 times in 12 months for faults related to the engine. They lied to me on numerous occasion and tried to have me pay for stuff that wasn't broken. Their customer service is horrible and their managers are scammers. Sold my Ford and moved to Honda.

This is my first experience ordering online and its been a pleasure, especially with the help of Stephanie who as answered my questions every time I've been in touch. I purchased a Ford Puma and it arrived in the good condition I would have expected to being new. I'm hoping the after sales continues to be as good as when I purchased the car. I have downloaded the ford assist app. I hope the good experience continues ready for me to buy again in a couple of years.

i got my first car a ford fiesta from Fiona who is in Kettering now and now we have just bought a second car and Amy Field was the girl that sold us the car great service and she done everything we needed to help us with the car and a big well done to Amy love Paul and Susan xx

Wayne Stuart was so helpful explaining everything 5 stars 👍

I brought my car from Luke P at Warwick Allen Ford last week. From the initial enquiry to purchasing, he made everything simple to understand but wasn’t condescending and helped us choose our perfect car! Quality service and very happy customer, car is brilliant.

I had a starting problem with my car and took it to Allen Ford Crayford where I had purchased it from, there was a slight delay in getting the parts as the distribution warehouse was closed for H&S reasons, got the car back now starts everytime. Well done team Crayford & thank you.

Allen Ford Daventry Service.
Really good people, very helpful & efficient
Have fitted us in at short notice.

Had to order a set of washers for my focus air con. Firstly it took 2 weeks to get delivery to my 3rd party garage to fit ( because Ford are astronomical in repair prices). Received eventually a plastic bag with about 6 washers in it. Kid you not, the bag was no bigger than 3inches square. You would think £25 or so considering its manufacturers part. NO…. Over £100 !!!!! Dick Turpin didn’t even rob people of as much.

Recently bought a new car from here. Really smooth and informative process. Dylan was particularly exceptional, customer service was great and kept me informed with every step of it all. Would highly recommend

Bought used Focus ST all the way from bonnie Edinburgh.

Had been looking at an S3s M2s and RSs before seeing the mk4.5 Focus in the flesh. Had a few unsuccessful attempts before finding a couple I liked. I dealt with a gentleman called Dylan who was incredibly responsive to my various queries and concerns including photograohs etc. Buying a car 340 miles away has that effect. Nothing to worry about in the end. Finance and deposit sorted and car delivered promptly. The car did arrive with kerbed wheels in part due to the severe weather the logistics company dealt with. Ford and the comoany covered that cost. My drivers window was also fully open and unable to close during said severe weather but my local Ford at Sighthill in Edinburgh fixed this within a couple of hours to keep me dry and then replaced everything the next week. I also had to the 2nd year service a week after getting the car (oil change etc).

Car is immaculate though and the thing IMHO that sets Ford apart from other dealers is the customer service. Between my local team and Dylan at Allen Motorgroup I'm in safe hands. I was put off the Audi by previous experiences at Edinburgh Audi and their customer service specifically. They seemed genuinely disinterested. I had a B8 RS4 previously and had moved to a new kuga for some space for my family. So I had no issues in buying a fast car but they were hopeless.

Soon as I mentioned the wheels Dylan confirmed they would cover the costs.

Regular updates from day 1 with Dylan on the car and finance etc.

I'd have no issues dealing with Dylan again and will recommend him personally when friends are discussing a new vehicle.

Always quick to respond and nothing was too much effort even after the vehicle had arrived and been paid for. I've got OCD so I can definitely be a pain!!

Cheers!

Thank you to Dylan Chuter salesperson.
I bought a new Puma and he was brilliant making the purchase so easy and flawless.
Great way to buy a car and he was always at hand for any questions and to provide help. Love my car and would certainly buy through Dylan again. Massive thanks Dylan 😊

Sid (Rahman, I think) was probably the best sales person I've dealt with. He was personable, good at answering questions, dealing with concerns and willing to go the extra mile. A big improvement on the past at the Northampton showroom. Acquiring the car I wanted, test driving, doing the deal all went according to the plan. The inevitable pressures to buy, but all pleasantly done. Thank you. Would just be nice if other people in the showroom acknowledged you when you walked in.

Did a deal on a new Ford with Wayne at Allen Ford..

Process very smooth and hassle free handover / delivery..

This is our second car bought with Wayne so a solid , consistent service