Allen Ford UK Avis 

Bought our new Focus from Allen Ford. We knew it would be a 6 month wait, during which time staff kept us informed of progress. Delivery went very well and we are extremely pleased with the car and the dealer. All the staff we came into contact with were good but a particular shout out to Dylan Chuter.

Ordered a brand new mach e was. Told delivery would be 10 days it's now been over a month and they are not giving any credible info.

Avoid rayleigh and southend branches staff are total morons

Ford Focus, 2019, serviced with Allen Ford since new, went in for a service a few weeks ago, all fine. Gearbox has now failed, only done 35K miles. Ford says min 2 weeks to strip it to see what needs to be done as their garage is full of gearboxes being replaced, likely cost thousands, no courtesy car in the mean time. Awful customer service.

UPDATE 20/12/2023

Allen Ford Kettering carried out a gearbox change without any consent and then sent a bill for £2.5K. Said if I don't pay they'll take it out and put the unsafe one back in and drive away in that. I collected my car and started complaints process with Ford, awaiting a resolution of a fair settlement price. In the meantime, Danny Vaughan the Regional Service Manager has emailed me saying, 'Notes will be put on our systems against your records, and you will not be welcome to use any of our facilities at any location. This is the company's final stance and is non-negotiable'.

Use RUSHDEN FORD for a proper, friendly and helpful approach.

Allen Ford are not trustworthy. Avoid where possible.

Great deal and service when buying my new car online. The car is fabulous!
Special thanks to Wayne and Alex who were highly efficient and so very helpful throughout the process.

Just picked our car up this morning, brilliant sales man warren collington.
I would recommend him to anyone.
First class service, now looking forward to driving my ford Puma St

I enquired about buying a new Puma, and received a very competitive quotation. When I called, the information I was given was very helpful, and Wayne followed quickly up with a comparison chart showing the specification of the two model variants we were interested in. We didn't end up buying a car, but the service quality was excellent.

All in all a very good experience from first contact from Alex Stylianou at Dunton Ford to actual collection of my new car, regular updates and informative handover. Even though this is my third vehicle from Allen Ford over the years, Alex still treated it like it was my first experience and made every effort to make it special and exciting.

I lost my remote for my Ford Cougar and couldn't open or drive the car. Luckily, my wife also has a remote so we could use the car. Allen Ford of Daventry came to my rescue and programmed 2 new remotes for me. They took the car way and provided me with 2 new remotes so I can now use the car again. Super service and a good price.

My car been with ford since may it’s now November I had new engine fitted had car for 3 days back and engine went again and now needs new one again been waiting 2 more months and still no car back they don’t care
Also, Allen Ford complaints department takes complaints but will never ever give you feedback or reply. It’s an internal private complaint service which helps customers zero

Excellent customer service from Craig at Leamington spa. He really went out of his way to find me the Ford Ranger I was looking for. Really helpful from start to finish.

Just collected my third Kuga Vignale from Allen Ford Bath and once again the car is a dream to drive, the flowers are lovely and the service received was brilliant. Thanks Tim will be back again.

Use Allen Ford Crayford for service and MOT and my car was retrurned with front right headlights not plugged in, This gave me impression that bulbs were blown etc. Pointed this out to them and never got an appology or explanation.
Got an email from Ford Allen group asking me to do a survey but it said that if you cannot give us a 5 star review let us know, I did and still no response back. They only want you to complete survey if you give a 5 star review so their results are not a true reflection of the service.

Van turned up at my address 6 hrs later than planned so when I got the van all the office had gone home. Had external sticker damage that wasn’t described, lots of scratches + marks. If I would have seen this in a forecourt I would have walked away. Also the van hadn’t been mot’d like they said it was going to came with less than 2 months on the van. Apparently the company policy is not to the sold with less than 6 months. Communication is very poor ……… I’ll call you back!
Avoid online Allan Ford online!!!!!

Customer Service is appalling. Called yesterday looking for a new car on pcp, a lady took my details but needed a salesman. She said she would call me back in 10 minutes, no call ever came. Wouldn’t buy a car from them if it was free now, that’s just totally rude and unprofessional

Took my car into Ford Allen Swindon when rear shock absorber was leaking oil, the car is under warranty. They refused to even look at it under warranty said it’s the road and pot holes and we will not consider it under the warranty it just normal use. Car only done 20000 mls and shocks should last 50-100,000 and 5-10 years.
Had to get the car repaired myself, now following up the failure to honour the warranty with the Motor Ombudsman who has agreed to investigate. Poor customer service from Ford.
March 2024 - Ombudsman found in my favour, but Ford not accepting. The case is ongoing!
UPDATE - well it took until April 2025 but Ford UK were instructed by the Ombudsman to refund me for the cost of the shock absorber replacement and I have now received the payment, with Ford not accepting liability but sending a "Goodwill" payment.

I service my car in February 2023 at Allen Ford Coventry, they done service but said to me car have oil leaking in gearbox we can't do today so you book again i book in march 2023 . They give me curtsy car and hold my car. Call me after nearly two week you're car is ready. When I drive my car 5th gear was not worked I go back they said to me drop here and pick tomorrow after two days they call me to collect your car. When I drive my 5th gear make a noise and still gearbox leaking. I call them they said you rebook again they give me date after one month later. They repair that gearbox leakage but 5th gear noise still comes, I go again they said book a new appointment ok I done after one month later, I go that day one engineer drive my car and recognise what's problem. They told me we no have time now you rebook again ok I book again after one month when I go today September 2023 they told me I need to pay £500 because they need to come out car gearbox and investigate. I said its not my fault whey I pay but they not lesion. Last 6th month they give me stress So now I think I need to take help consumers courts. Its my bad experience with Allen Ford Coventry.

Bought a 2019 Ford Kuga Vignale from Slough, salesman Shah was excellent from day one, nothing at all was too much trouble and through knowledgeable on his products, it’s a breath of fresh air to have a salesman who has a light side to his personality which makes the whole experience more relaxed and never under pressure to buy. Just to add all the other staff that we met there were very friendly as well and the manager gave us a good deal. Many thanks. Kai Taylor (DJ Cream)

Had my Ford Fiesta serviced and MOTed. Fast and efficient, completed promptly. Overall good customer service

Wayne Stuart was fantastic in helping us secure our new family car. From start to finish the whole process was effortlessly simple and Wayne was on hand throughout to provide any help and advice to get the car delivered quickly and efficiently. Would also like to thank Alex Greene and James Gregory who helped alongsidee Wayne for getting the finance in place and car delivered quickly. Thanks guys for all your help much appreciated and highly recommended!

Laura Macnaught was amazing in helping me with purchasing my new vehicle couldn't recommend her enough!