Funkita swim suit has split on seems in 2 separate areas after minimal usage. Suggested it's my fault and offered me a 50% refund but not return the suit and said this was good will. Very disappointin... Voir plus
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I ordered two swimsuits with an intention to keep one, whichever suits me better. I received the swimsuits after a couple of days, took me two weeks to decide which one to keep, the return was easy an... Voir plus
I've used this Comany on several occasions and been more than happy with their customer services. Products arrived speedily. Returns (owing to purchasing more than one item for sizing reasons) hav... Voir plus
Superb experience as always. Speedy delivery, competitive prices, great products. After a truly awful experience with an online competitor recently, I had almost lost my faith in online swim-shopping.... Voir plus
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First class swimwear specialist shop
Looking for some swim wear and came across this shop near Tamworth, what a fantastic place. We found exactly what we needed and also purchased other product's not seen any where else. Great for lots of swimming items.
The staff were very welcoming and knowledgeable.
We would recommend a visit.
Terrible aftersales service for…
Terrible aftersales service for defective product. An Arena racesuit costing £230+ which was custom fitted in the store ripped badly like a pair of tights after just a couple of wears in spite of being carefully treated and stored. Allens insisted we had ripped the costume deliberately on something sharp which simply wasn't true but they refused to believe otherwise and argued relentlessly with me and my credit card provider to avoid providing any remedy and in fact wanted us to pay even more for them to make a repair. Thankfully the manufacturer has now come to the rescue given the unsatisfactory service from Allens so I'd avoid the hassle of purchasing from them as service only seems to be good if there are no quality issues.
Fantastic Company to deal with
Fantastic company to deal with. First order was a bit small but no problem whatsoever with return. They let me know when more were in stock even though I hadn't asked them to. Great swimsuit at very reasonable price, much cheaper than Amazon. Also good to use smaller, better company. Would certainly recommend and would use again
Best swimwear store
Best swimwear store , excellent service , very fast delivery, uk based .
Any questions they are fantastic, can’t fault them.
Thank you all
Fantastic customer service and speedy…
Fantastic customer service and speedy delivery, thankyou!
Excellent customer service
Excellent customer service, what a welcome change from the usual scripted rubbish I hear from other companies. I would recommend Allens to everyone. I wish I could buy everything I need from them.
This time very bed!!
This time, very disappointing. Very late shipment. Only after writing mails, it was finally shipped. Although it was comunicated an payed extra for fast shipping and delivery!!!! Then it was redirect, because of wrong destination sorting. Veeeerrrryyyy bed.
All round brilliant experience
Not only was the customer service and quick delivery brilliant but it was so refreshing to be able to buy a Speedo kneeskin in a bigger size! It's often so difficult for curvy people to get decent sportswear so thank you for stocking the bigger sizes! You are definitely my go-to swimwear shop from now on!
Excellent customer service
Had a problem with an item, contacted Allens and they sorted a replacement item straight away with no issues at all. Excellent customer service, definitely recommend and will be buying again
Excellent customer service
I have been buying from Allens of Kingsbury for years. Their product range is good and their customer service is very good too! Always very quick to dispatch. I would thoroughly recommend for all your swimming equipment.
Top Class Customer Service
Allen’s Customer Service were absolutely brilliant dealing with some faulty Speedo goggles. I tended to think it was more of a Speedo issue, however, Allen’s replaced them which I was very grateful for seeing as they were not cheap! I’ve shopped at Allen’s for a few years now and wouldn’t hesitate to recommend them.
Great quality excellent customer service
Good quality products at great prices. Excellent customer service that actually goes out of its way to help.
I needed a pair of replacement…
I needed a pair of replacement prescription googles that was stolen at the pool. The lens were in stock, but Danny followed up and let me know when they were. I wouldn't look anywhere else for purchasing any type of swim gear. Recommended
Fabulous first-time consumer experience for me!
I have recently had my first and I'm pleased to say, excellent consumer experience ordering from this company. I found their range of womens' swimwear reasonably priced, a good variety of styles and brands, with honest pricing and free p and p charges including on returns. They also answered my query on swimsuits and sizing very quickly and comprehensively by email. It was an absolute pleasure to deal with this retailer and I will certainly flag them up as my "go to" when looking to buy my swimsuits and swimming accessories again in the future. Finally, they were infinitely better to deal with than another online swimwear company I had the misfortune to deal with for the first - and last time - recently. well done Allens Swimwear!
Fantastic service
Ordered Sunday afternoon arrived Tuesday morning.
Best price on web and stupid quick dispatch and delivery.
About time a company provided a good service and this one def does.
Excellent prices and SUPER fast…
Excellent prices and SUPER fast delivery. Always consistently great customer service. Please patronise companies like this rather than Amazon. Recommend!
Best. In. Class.
I used to order from this company when I was younger (about 7 or so years ago) and the customer service was great back then. I made an order recently (May 21) and found that I had ordered slightly Incorrectly (sizing and goggles). I called up with a few questions and spoke to Martin, he stayed on the phone with me until all my questions were answered and even sent me links to other products he would recommend. I honestly cannot fault the amazing service that I was given today, and would 100% recommend these to anyone else.
Highly recommend
Highly recommend, ordered on Sunday, my item arrived within 2 days, I selected 2nd class mail, they emailed me when they'd shipped it with tracking details. Item as described. Would definitely use them again :)
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