Alpine Hearing Protection Avis 3

So, I checked their returns policy and it states that if you're not happy with the earplugs then you have a 100 days to return them.
Imagine my anger when they say that this does not apply if this is your second purchase from them.

Here is there email...
"Hi Denis,
Thank you for your message.
We understand your situation and appreciate your loyalty in ordering from us again. However, since earplugs are considered hygiene products, we unfortunately cannot accept returns once they have been opened or used.

Additionally, our 100-day satisfaction guarantee applies only to a first-time purchase of a specific product. As this is the second time you have ordered the same item, the guarantee does not apply in this case.

We’re truly sorry that we cannot offer a refund here.

Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions".
With kind regards,
Rosemary
Customer Service

Here is the 100 day guarantee..
+3
Alpine offers a 100-day satisfaction guarantee for purchases made directly from their website, allowing returns for any reason within this period, including for fit or comfort issues, with a recommended 10-day trial period first. For items bought from retailers like Amazon, returns must go through that retailer, and policies will vary. For products that are defective, incorrect, or missing an item, Alpine will cover the costs and send a replacement.

Now look at the return policy above! It says nothing like the email i received. 😠 😡
I am a pensioner and spent more than I could really afford on these and here we are having to argue my case.
EXTREMELY ANNOYED AND UNHAPPY.

Suddenly received a abandoned cart email but I never filled in any data when adding an item to my cart.

I placed an order late one night without reading the trust pilot reviews. The following morning out of interest I checked the reviews and saw they were not great so I was a bit apprehensive.

However. The goods arrived today within a decent time frame. The kids over head ear defenders I ordered seem good quality and my son said he can’t hear anything. I won’t be testing the adult ear defenders until camping in JULY but they also look decent.

The experience with the company has been fine.