Alternative Footwear Avis 

Used AF before and have no issues with them. Highly recommend. Service is good and very helpful with any questions. Delivery is quick as well.
Cheers AF.😉

I just love this store so much! I think now I have at least 12 pairs of pleaser shoes all of em coming from this amazing store🫶🏻

I got a great pair of heels on offer, the delivery was super quick and included in the price which was a big plus.

The email info I recieved once I order and delivery updates were also really useful and up to date.

Over all very happy with my purchase and the straight forward delivery etc.

Excellent customer service. Was kept up to date about what the status of the order. Well layed out website.
Will be placing another order shortly.

Super quick delivery, beautiful packaging and well organised inside with what's needed. Great customer service

If you think there’s a chance you may need to return any items, avoid this company at all costs.

I ordered three pairs of pleasers from Alternative Footwear because their prices were a bit lower than Polejunkie but this was a massive mistake. I struggled with pleaser sizing in the past so I ordered a few pairs to make sure I find one that fits and knew I’ll have to return the rest, which is never a problem with any well functioning company.

Their policy states you have 15 working days to open a return and another 15 to get the return to them. They highlight the importance of using a reputable delivery service to get the return to them as they take no responsibility for it.

I opened the return ticket and sent the package well in time to get to them. I paid £20 for Royal Mail special delivery to make sure it gets to them. The first delivery was going to be attempted just before the Easter bank holiday weekend. Royal Mail was instructed to not deliver to that address on that day. They tried the second time after the bank holidays, but because AF took a long Easter break, they were unsuccessful.

At this point I emailed the store to try to rearrange a delivery for a day they would be able to receive it, expecting a response when they reopened on the 10th. However, I’m being met with radio silence. I’ve sent multiple chasers, left voicemails, and opened a ticket through their website, but at this point I doubt their customer service department even exists.

Royal Mail re-attempted delivery again yesterday (16th) which was a working day when they should’ve been open - but the delivery wasn’t completed because no one was in.

If they do eventually receive it it will most likely be past the 15 day deadline, and I’m guessing they will refuse to give me my money back. Alternatively, Royal Mail will eventually return the package to me and I will be stuck with 2 pairs of shoes I can’t use.

Either way, this whole debacle will lose me a lot of money, so the tiny saving saving I got from their low prices was not worth it at all.

AVOID. AVOID. AVOID.

Great service. Absolutely first class

Fast delivery & excellent boots
My Goddess looks fabulous

I have purchased some posing shoes. They have arrived with a significant number of crystals falling off. Offered me a partial refund as an option. Grateful for option but responses could be a bit quicker.

Gorgeous shoes, sturdy and durable love love love them 🤩 will be ordering off here again

The shoes are extremely good value for money and the customer service team are so kind and helpful, I explained what I wanted and they where able to find exactly what I was looking for. Would 100% recommend, they truly are amazing 😊

Came a few days earlier than expected. These are a birthday present for my daughter

Goede koop, wordt goed op de hoogte gehouden ivb de status verzending

Great business; high quality products, fast delivery and superb customer service. Thank you .

Good. I like it

This is the first time I have ordered from this company and they went above and beyond to help me get a pair of shoes that I needed really quickly.
Would recommend and can’t thank them enough for their help.

My latest purchase was in a BlackFriday sale. This company didn't disappoint again, the delivery was very fast and the boots arrived in top condition. I would definitely recommend buying from here. I've never had to return, so make sure you check your shoe size and you won't be disappointed.

Gorgeous sandals. Fit perfectly and really comfortable.

I was recommended to go for a bigger size and unfortunately was the wrong decision however the quality of the product and the customer service I have received has been great. Will likely purchase again at another point.

The postage for these items was fast and the items came as requested. Unfortunately after wearing them for an hour the heel tips became damaged. I contacted the company and they discussed what options were available to me. Very satisfied with the overall outcome amd the boots are really comfortable. I will definitely recommend them to others