Alternative Footwear Avis 

My latest purchase was in a BlackFriday sale. This company didn't disappoint again, the delivery was very fast and the boots arrived in top condition. I would definitely recommend buying from here. I've never had to return, so make sure you check your shoe size and you won't be disappointed.

Gorgeous sandals. Fit perfectly and really comfortable.

I was recommended to go for a bigger size and unfortunately was the wrong decision however the quality of the product and the customer service I have received has been great. Will likely purchase again at another point.

The postage for these items was fast and the items came as requested. Unfortunately after wearing them for an hour the heel tips became damaged. I contacted the company and they discussed what options were available to me. Very satisfied with the overall outcome amd the boots are really comfortable. I will definitely recommend them to others

Boots arrived they were amazing but just a little too small for me. Customer services were amazing and helped straight away for me to return for refund.

Very pleased with overall process very quick and helpful ☺️

Thanks

Great company! First time ordering and had awesome shopping experience. Customer service is very responsive and helpful! The shipping was quick and the shoes are lovely :) I will definitely come back and buy more shoes in the future. Thank you x

my shoes were in perfect condition and arrived faster than anticipated!

Ordered two pairs of Demonia shoes, I'm super happy with the service and delivery. It was really quick!

Speedy delivery, shoes fit perfectly so happy with them

Speedy delivery and great communication

Excellent service and product

Placed an order, had zero emails but money was taken 7 days ago, no response from customer service and I’ve called and left 10 messages.

Never again.

Amazing website that's very user friendly. I was able to locate the boots that I've been trying to find within seconds of searching on the store. Ordering was very quick and simple, with Alternative Footwear maintaining contact throughout the delivery process and giving tracked delivery as standard. Would highly recommend

I have used Alternative Footwear multiple times and they have always provided great products with speedy delivery and some really competitive prices!

Excellent boots, really good quality and worth the money. Packaged really well, speedy service! Recommend highly!

Seamless experience, quick delivery. A+

Products delivered on time every time the staff and the website are easy to deal with no issues

Great shop, never had any problems with them. I bought good few pairs of boots & shoes from them in last 8 years.
Also when once the boots were faulty, I got quick response and full refund. The shop I can trust and will come back again :)

Ordered heels from them via Clearpay they were delivered whilst I was away & left outside my house. By the time I came home the package wasn’t outside anymore.
I contacted them to let them know.
Apparently they’ve contacted Royal Mail & even though I’ve asked for a refund which as a customer I’m legally allowed to have & they refused it & still taking my money via Clearpay knowingly
I’m paying for heels I’ve not received.
Regardless whether it’s royal mails fault
legally these companies should be covered for incidents like this & refund the customer as the customer is always right, especially in my case. Also the fact it happened within 2wks of the order & they’re refusing to refund me after knowing I’ve not received the shoes is theft. So personally I’d say stay away from these thieves & order your heels from others as there’s loads around! And companies who when you don’t get your order for whatever reason they won’t actually steal from you & keep taking your money knowing you’ve not got
What you actually paid for! Cheers👍🏼

The level of customer support was very good and prompt and the query resolved quicky. The items I received very good quality. The delivery service was good with no issues via Parcelforce.