Ambir Technology Avis 26

Perfect for our Dental office for scanning insurance cards. We also scan driver's license and use the image for patient photos. Very easy to set up and efficient to use.

Works great in my office. Easy to use and portable.

Really did not want to give any stars. We have needed repair kits for our scanners since last year and they are never in stock. We placed 2 orders and no one contacts us to tell us that they are out of stock. We call after our order does not show up.

Everything from placing my order through installation has been a breeze. We have only had very good experiences with customer support at Ambir!

Product doesn't work as advertised. It does not scan to Outlook.

Nice try trying to blame it on me in your reply. But I did buy the model with Abbry business card software and it still doesn’t work with Outlook. I contacted tech support and they admitted it is a product flaw.

I spoke to ABBRY tech support and they said the product does not work with Outlook 2019 and they were stunned that Ambir was still selling it. Also, your website does not have a chat button as you claim.

GREAT PRODUCT, EASY TO SETUP AND USE

Love the Scanner.
Does exactly what it was touted to do. I can now enter my receipts in to Neat with ease. Thanks

We ordered what we were told was the only compatible scanner with Athena. After receiving the scanner, we had difficulty connecting the scanner to our computer. We downloaded the software as instructed. We contacted Athena who stated to contact Ambir. We contacted Ambir who stated to contact Athena. We then had our IT person look into the issue. Even our IT person had issues downloading the software. After a few weeks of no progress and getting the run around, I contacted Ambir and requested a refund. Per Ambir, there is a particular person who we need to speak to that "knows all things Athena". We left a message for him to return our call. After 2 days of not hearing from him, I called and spoke with him. He stated, "there is NO scanner that will work directly with Athena." Their scanner is just like any other. I told him that within the last 2 days, I had heard that there is an additional software that we must purchase from them in order for the scanner to work directly with Athena. I also learned that we must pay monthly for the subscription to be able to continue to utilize it. He stated that program is no longer available due to lack of revenue generated with the software and the issues they have had with it. I also told him they are falsely advertising their products. Their website advertises use with Athena. Per Athena, they were told Ambir was the only scanner that could be used with their software. I stated I wanted a full refund. I had to pay the $25.00 shipping cost to send it back to Ambir. Ambir received the scanner back on 02/07/2019, per UPS, and as of today, 02/19/2019, they still have not credited our credit card. I called today to follow up on the request. I was told the refund was processed while over the phone and was given a reference number. I also asked the rep to please send me a receipt showing the refund. I have yet to receive it.
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Response to Ambir's response:

The refund was not placed on the 11th. I spoke with Lisa yesterday who processed the refund while we were on the phone, back to the credit card used to purchase the scanner. Ambir received the scanner back on the 11th, per UPS, however Ambir never processed the refund back to the credit card which was used to purchase the scanner. I know this from speaking with Lisa, at Ambir. Lisa sent me the receipt on yesterday, via email. The receipt you sent me today does not reflect the credit card being refunded, it simply shows a credit to our Ambir account, but not the refund credited back to the credit card, as requested.

The scanners came in a timely manor. They were easy to set up, and install. I would recommend them.

I bought the TravelScan Pro 600ix to simply zip family photos through at excellent resolution. I LOVE IT! Very high quality and efficient.
So thankful for Ambir Company!!

no customer support. ordered parts don't fit, they sent the wrong ones.

La calidad de la imagen no siempre es buena.

As a technology reseller, we look for partners that manufacture a great product for our clients and terrific customer service for us. Ambir is delivering on both of these.

Bob Scaglia, our representative within Ambir, is there for us during every step of every project.

We offer Ambir products to our clients with complete confidence.

Very professional and not too expensive for a repair. Turn around time was about 2 weeks. Not bad due to the fact that we had two other scanners that we could use. I will use them again. Very satisfied.

This product worked seamlessly out of the box with the Neat program that I use.

Ordered device which shipped same day and arrived as expected. Happy to do business with Ambir Technology!

Every time I receive the best service! The rep is friendly, helpful, and walks me through every step!

very bad product. i bought more than 20 ID Scanners, after 3 to 6 months some scanners given result black image only showed not given original image. I contact support team. help us. very bad supporting and very bad product.

The equipment is solid, and works well....when it works. I can't attribute the problems directly to the Scan Pro 667ix because we are required to run the scanner through Athena Health software. The issue could be software related, or hardware related, but in either case, I find that about 1x/day to 1x/week, it just stops working altogether. The only solution is to restart the Ambir software. It's not that big of a deal, but it is annoying.

They were very helpful.

They got me what we ordered very quickly.

Great experience.