Ambrose Wilson Avis 

Excellent service

Ordered a carpet washer when I got it the seal had been broken the box was damaged it looked like it been used before the customer service people where rude not very help full at all the customer service people shouted at me and rude

A fake account was created in my name and now I’m having problems with my credit scores. Be very careful!

Great customer service

Tried to order something from Ambrose Wilson. Gòogled for a specific item and Ambrose Wilson popped up as a stockist. (With photos of said item.) First, you have to sign up for all cookies. Ok, did that. Then - before you can order - they want your name, address (ok, borderline reasonable even if you havent yet placed an order) - but then DoB, (how is that any of their business?) phone number, email addresses... then the ordering process... seems Ambrose Wilson isn't really a stockist of this item at all. How do I know this? Because I had to go through the laborious process of filling in the details only to be asked what brand it was... Took me several goes before I realised that they weren't just out of stock - they've never even heard of this well-known brand despite the photos of said item...
And you have to pay through the nose if you want customer service.
So now my inbox is going to be plagued with marketing emails from them.

Someone opened a credit account in my name. This company is A SCAM AVOID AT ALL COSTS. They do nothing to help they waste time

Someone opened a credit line in my name, i have never even heard of this company.

No customer support, failed to reply to emails. Seriously fraudulent company.

I am not in the mood

So easy to make payments, just answer some questions and boom payment made without all the palava.

I am disgusted with Ambrose and I have been with them a long time and love their clothes but if anything goes wrong they are absolutely useless. I have sent them two e.mails telling them my delivery has not arrived they tell me to contact Evri…..don’t make me laugh they are as bad. My contract is with you Ambrose not Evri. Find my stuff please and answer me properly please.

Very disappointed, site allowed me to order 3 items which I really looked forward to receiving, I then received an email saying my order had been cancelled as they had no stock.
Will cancel account and not shop again

Somebody had previously tried to set up a fake account in my name with J D Williams (part of the same group) which I have had to resolve but now another account has been set up for my address but with the incorrect name. Ambrose Wilson have told me that they use the electoral roll and credit agencies to verify your identification before setting up the account but how could they do this if the name was incorrect? I've contacted their 'customer service' several times but just get the same response. The only good thing they did was they didn't actually process any orders because they realised something was suspicious.

Very quick to do set up and pay payments.

Terrible customer service. I was invited to apply for a credit account and was given a £300 credit limit. I placed my order and completed all the ID checks as requested. My order status was showing as processing for more than a week then changed to cancelled. Customer services initially advised this was because my ID information had not been processed and I should start the order process again which would initiate a new ID check. When I tried to do this my credit limit had been removed. On contacting customer services again I was then told my order had been cancelled as I had failed their credit check. They could not tell me why I had been given two totally different reasons for my order being cancelled nor could they advise why I had failed a credit check after I had already been checked and given a credit limit. I really can’t waste any more time on this company and have asked them to close my account.

Paid for next day delivery took 3 days to come no explanation, I thought it was the courier, I contacted them and they told me Ambrose wilson had not released the item to them, so why take my money, when clearly they couldn't deliver the next day.

It is so difficult to make a payment with the new layout, not user friendly at all. Had to come off the app and go to website on Google to get make a payment.

Great service. Great products. Handy for ordering at Christmas time 😁