Anaconda Stores Avis 

Tried to buy a torch. Their website showed low stock at my local (Rutherford) store, but went anyway as others stores showed zero. None on the shelf, but the counter reported 4 in stock. Then waited +15 min for disinterested floor staff to check. Result - nothing. A wasted trip, a waste of time. Won’t bother with Anaconda again

Highly recommended! Great communication from start to finish, and I’m really happy with the result. Everything went smoothly and the solution was exactly what I needed. I’ll definitely order again!

They advertised their Dune brand camp fridge at $500 rrp on special for club members $249. This gave the impression their fridge was similar in quality to the more expensive brands. This proposition I bought was a purchase of quality at a discount price. A few weeks later they were rrp $249 and have been now for months. This was always the price. I paid full price for discount quality, Not the proposition I bought. This FAKE DISCOUNT is exactly what Coles and Woolies have been prosecuted for. The fair trading regulator and ACCC aren't going to do anything about it.

I went in to Anaconda Bairnsdale, Vic today (27/9/26) in order to claim a $20 birthday gift voucher Anaconda had sent me. The only condition on the voucher was a minimum spend of $100. It says on the voucher " Here's a $20 gift voucher for you to spend on ANYTHING you'd like". I decided to get a $100 gift card as I wasn't sure what I wanted and the voucher expired today. The transaction was processing then an apparent manager came along and said it didn't apply to gift cards - so "anything" in anaconda speak doesn't mean "everything". I refused the gift card. In future, if I need something for the boat or fishing, the only time I'll go into Anaconda will be to view some products & I'll buy them online. Anaconda can go to buggery!!!

The staff member Brady at the counter was rude and did not want to help me at all they couldn’t bring up my account as their system was to slow so he fogged me off and said to come back tomorrow
Won’t be coming back

⭐ 1 STAR — TERRIBLE CUSTOMER SERVICE

Absolutely disgraceful experience.

I was charged $19 for delivery of a fridge that I did not receive, yet this company refused to refund the delivery fee.

I raised the issue, and even after it was escalated to a supervisor, they still refused to resolve it. Instead, I was told the matter was closed and would not be reconsidered.

It is not about $19 — it is about honesty, fairness and accountability.

The fact that this company is willing to damage a customer’s trust and goodwill over $19 is astonishing.

When something goes wrong, this is how they choose to treat their customer: hide behind “policy”, refuse to listen and simply close the complaint.

Absolutely unacceptable.

I would not recommend this company to anyone who expects decent customer service or fair treatment.

⭐ One star because zero stars isn’t an option.

Pésima película es tan mala q ni lo q la serpiente q utilizan ni siquiera es una anaconda sino una casca el de crotalo enorme.los actores y actrices .el guión y cualquier otra cosa no hay por donde verla una perdida de tiempo absoluta

Had ordered medium because I usually wear large. Site said to down size Supports are crazy large on me No support at all Since I live in the US and there are no brick and morter stores available any exchanges or returns become very complicated Stay with a company that can manage your order in an easy and timely manner.

When returning a faulty product to the Anaconda Geelong store, I experienced poor customer service, and staff dismissive of consumer protections. Staff refused to acknowledge consumer guarantees under Victoria’s consumer protections, and said Anaconda had no responsibility to refund or exchange the product - the manufacturer would decide what to do!
There was no consideration of the disruption which had been caused by selling me a faulty product - they made me feel I was the one burdening them with a process they knew little about.
I have lodged a complaint.

Went in to ask for a product showing as in stock. 2 salespeople standing there didnt know and told me to go to front. Person at front operating till didnt know either. Great customer experience. Went to Big W

Returned clearly defective Blackwolf sleeping bag, had to wait over 3 weeks for refund to be approved. Purchased a new sleeping bag in store due to wait.
Anaconda refusing to refund the money to my card or bank and requiring an instore refund which is not possible for me.
Given that the item was faulty and a refund has already been approved, requiring in-person attendance is not reasonable under Australian Consumer Law. This is absurb for a multi billion dollar company to be shirking its responsibilities.

Anaconda Hervey Bay, Queensland.
I want to highlight excellent customer service in the shoe department.
Theresa, was knowledgeable, patient and her support was greatly appreciated.
J & M 😊

Ordered $289.00 Keen shoes. They arrived but with two R/H/S dirty innersoles. Contacted Anoconda support, but they keep saying they are waiting for a team response...
They are slow to act. And have formal responses to what was their mistake and don't seem to care.
Very dissapointing considering i could have bought them anywhere. Shape up Anoconda or you will loose many more customers!

Anaconda is a joke. I have been sold two defective beach trolleys in two weeks. The first had a handle that disintegrated and stained my hands black, and the replacement was broken straight out of the box with a wheel that won't even click in.

The quality of this gear is bottom of the barrel, but the "service" is even more insulting. Despite selling me two broken units in a row, the staff at flat out refused to reserve a working replacement. Even worse, because their stock is low, they expect me to drive all the way back just to "order" a new one, and then drive back a fourth time to pick it up.

They clearly have zero shame in wasting a customer’s time and petrol. Do not set foot in this store if you value your money or your sanity. They sell literal junk and then hide behind pathetic store policies when it fails. Absolute disgrace.

Can not make a purchase online, the system they use for purchases does not work. Tried to talk to some one but was given automated services that takes you no where. Very bad customer service.

Don't order online. They use Allied Express to deliver products. Who won't deliver your items in any timely manner. Buyers beware. Go instore or else....

Won’t exchange incorrect sizes. Poor customer service

The store and the pricing and service are all fine. What's not fine is the INSANE marketing spam i've had since buying 1 item. PISS OFF ANACONDA, You've ruined your reputation at this point.

Went to Anaconda Launceston to get some shoes to wear while Kayaking. Purchased the Kayaks from Anaconda a few weeks ago and sales person was great BUT today while trying on the shoes a staff member was bringing stock in near where we were trying on the shoes. My wife when returning the shoes to the rack could not remember where she put the hanger as we were trying to keep out of the staff members way.
When he passed us he shouted to us to put the hangers on the shoes before returning to the rack, before he went out the door.
When he came back we tried to explain that when my wife went to put the shoes back the hanger was not there but found it when she came back to where we were trying on the shoes. He said he didn't care and I saw YOUR WIFE put the shoes back without the hanger.
Again we tried to explain it was just misplaced but he still wasn't happy reiterating that he saw the shoes go back without the hanger and was becoming hostile.
I asked him to calm down as it was an honest mistake. He said that if we didn't like it we could leave the store as he was the store supervisor.
With that we said he was being rude to which he called us ADULT CHILDERN and to leave HIS store.
What I can't understand having being in the customer service industry for many years, is Staff have a right to be treated courteously so to customers but obviously the training of this at Anaconda is lacking for this Store Supervisor to be so hostile.