Anaconda Stores Avis 

Purchased an item for my son for Xmas $499. The item lasted once and stopped working. I was informed by a staff member at Anaconda. I could bring it back for a replacement or refund. Upon returning to the store I was informed the item needed to be sent away for further investigation before it could be refunded.
A few weeks later, I was contacted and told the item had come back in or I could come and collect a refund. Half an hour later another Store member called me and asked me when I was coming in to get my refund. Once I got to the store, I was told there is your new item and that I was not entitled to a refund. I have contacted head office ( customer care team ) three times in the last week with no result. I have now contacted Albion Park store and spoken to what sounded like an uneducated manager and had to remind him of his policy refund that is on the website. After Lachlan.( store manager.) was flustered, it informed me that it was not worth getting into an argument over and he? He is not going to get into detail about explaining the process. All I ever wanted was my refund in the first place. Nothing but a waste of time. I think these managers need to step aside.

WOW a company that wont even let you look at their website without making you use their intrusive SPYING cookies.
That's a good enough reason to boycott them.

I placed an order 2 and a half months ago and it never arrived. I’ve reached out to Anconda a dozen times via email and otp and they have continued to fail to help me. I definitely would not recommend shopping here.
Order 1353259604

Terrible online order and customer service. $470 of products ordered, dispatched from a local store and never arrived. Customer service will not help me.

Anaconda should use more reliable delivery services!
I purchased an item online almost 3 weeks ago - it has not arrived. No updates from the courier business Aramex or Anaconda. I have called Anaconda and have sent emails -apparently there is nothing they can do. No one is taking responsibility. Aramex isn’t responding. They could send another item with a different courier for example and get more reliable couriers moving forwards. I came to learn that Aramex has pretty bad reviews too. Never again.

Bought a blow up 2 room blow up tent for my 8 year old grandson 2 years ago . It’s been used 3 times . Blew it up to check on it for next adventure and the seams have split on the top and it’s now unusable . It’s 2 years old used 4 times is this usual

While their physical stores are OK, their online store delivery service is shockingly bad.

They use the worse shipping company in all of Australia to deliver parcels (A
Aramex). They only deliver Monday to Friday during working hours which makes it impossible for working people to receive their parcel. Unlike Australia Post, Aramex has no local parcel lockers or any arrangements in Mandurh to drop off at a local BP gas station or some other close place to pickup after hours or on weekends. They return packages to Welahpool that is only open Monday to Friday during regular business hours.

Both Aramex and Anaconda have outsourced their customer service abroad, and any interaction with them yields no solution . I have been trying to get my parcel for 2 weeks with no solution in place as every email or phone interaction starts from scratch completely disregarding all previous discussions. It’s a total waste of time.

I may have no choice but to file a credit card dispute and get a refund as nothing else seems to work.

Won’t be shopping at anaconda again just tried to exchange a pair of reef shoes I got as a Xmas gift and wouldn’t allow the exchange service was terrible

We recently purchased a car fridge from your Albury Store. We found your sales assistant Audrey to extremely helpful and polite. It was such a privilege to be served by such a polite, knowledgeable and helpful young person. Thank you Audrey.

The click and collect process online was easy but I didn't get a reply as indicated that I would, by email, for the collection. I had to ring up and be advised that the item was ready for collection. Now the click and collect section of the Townsville store is just indicated by a small handwritten cardboard sign at the very back of the shop near the auto section as I found out after tracking someone down to ask. The process of collection from there was smooth.

I purchased a pair of solomon hiking boots online and I am very dissapointed, unlike the ones you can purchase in store the size is wrong and they have no water proofing at all, I am very dissapointed with your online gear and service

I ordered ASICS gel shoes. Got sent Salomon shoes which I kept anyway because they were my size. Tried to review my purchase with anaconda. They took my review down because it didn't meet their standards. WTF

Ordered some items from the online store on Sunday- its now wednesday and it is still not shipped. Hence therenis very little chance it will arrive by the end of the week. Very dissapointing.

“POOR customer service starts at the TOP”
After an exceptionally poor customer service experience in June 2025 at the Frankston Anaconda store, I was contacted by the store manager Shane who offered me a store voucher in compensation for the level of service and the inconvenience that I had experience in repeated visits whilst tying to return a faulty product. Shane enquired as to my residential address so that the relevant voucher could be sent out to me. After 3 weeks I rang the store and asked to speak to the store manager Shane, after identifying myself he chuckled over the phone and said” Aw yeah, I remember, sorry about that mate lost the bit of paper I wrote your details on. Give me your address again and I’ll send it out”.
So, now it’s the end of August still no voucher and no follow up from the store manager Shane. Very easy to see now why the staff at Anaconda have such low levels of customer service if this is the type on management that oversees the store operation. If this is the store managers reaction to poor customer service and the issuing of faulty products it is obvious that HIS customer service standards flow down through the structure of the store. As stated, “POOR customer service starts at the TOP”. Maybe all peninsula customers should head down the road to BCF and get better service, from my experience they don’t have a Shane and the flow on effect.

I ordered 5 Brumate Tumbler and bottles to give out for family and friend. Brumate was really good. The problem is the store's packaging. Shipping from Melbourne to Sydney but no foam or any other form of protection. 4 out of 5 items came damged, scratches and losing the lock. I'm really disappointed as Brumate was the best brand ever in term of insulated tumbler, bottles but the brand is doing bad in Australia just because of the third party packaging? I feel so frustrated and disappointed

Visited the store in person for the first time, and was pleasantly surprised :)
Huge range, much larger than other similar brands such as Kat*** and outstanding customer assistance from all staff, (particularly David at the Belrose NSW store). Only thing that lost the 5th star was that merchandise types were hard to search for - I wanted a type of winter pant, but they are scattered all over the store grouped by brand instead of type, and hidden on the racks behind the jackets

Giaan, from Kawana Anaconda store, is Ab Fab! When I couldn't avail the coloured puffer coat that I wanted to purchase instore, she asked me to wait whilst she investigated the matter.
Just a short moment later, she appeared with every detail written down, and directions as to how I could purchase the right item, online. It was no trouble at all, and I was extremely pleased with the timeliness in which it arrived, and the product itself.
Giaan, you ROCK!!!!!