Ancaster Group Avis 

This is the worst customer service I have ever received.

I bought a car from them instead of a cheaper private seller for peace of mind and knowledge that if anything went wrong it could be fixed with official parts under warranty.

How wrong I was! After the gear selector broke it has taken them 11 weeks to find the part and fix the car. During this time I repeatedly called to see if they had made any progress (the car is 7 years old, it should not take this long). I asked about getting a courtesy car or some compensation but was told I could not have any, with no reason given. I mentioned it was under warranty on every call.

Today they tell me it is ready to pick up. I go to pick it up and they try to charge me! They deny I have ever said it is under warranty, and that I approved the cost of the repairs (I was never once told the cost of the repair or gave approval). So after spending another half an hour getting to the garage I have to go back home without a car again. I suppose what’s one more day when they have already been failing at their job for eleven weeks!

Avoid this place like the plague. They could literally not care less about the customers.

Rude customer service at service desk.
My car had a diagnostic check to detect a starting / chassis control fault .
A part ( relay) was replaced.
After driving home the car would not start. AA discovered a flat battery caused by an alternator that wasn’t working. AA could not understand how this could have been missed / not checked by Nissan service team.

I've been going back to Nissan in Eltham for several years for a lease car .James , has continued to go up and beyond to assist , answer any questions, takes the time to explain any queries in a kind and understanding Manor. James makes you feel confident in making a choice in model of car , with lots of information to offer . Thankyou very much James , most definitely see you in the future for next car .

I had the pleasure in being assisted by Stephen at Ancaster MG Dartford. Stephen was very knowledgeable about the hybrid cars which guided me to my purchase of MG ZS. He was not pushy and gave me room to decide. In general the whole Dartford team were friendly and warm during my three visit. Definitely recommend if you are looking to purchase your first hybrid car.

Steve was very friendly and informative and helped answer any questions we had. He made us feel at ease through the whole process

Thankyou to Nick at ancaster Dacia dartford for your assistance in buying a new car. You had a very friendly approach and was very helpful when it came to answering any questions that we had and also to kelly for being there to assist in the sale.Took us on a test drive and pretty straight forward being we were going from a manuel to a automatic full hybrid . Picked it up really easy and love the car . Also to nick being his first week on the job he did really well 10 out of 10 to Ancaster Dartford .

I recently part exchanged my MG for a Juke.
I was served by Jurie, he was very supportive, professional and listened. The service I received was outstanding.
There was also Stan and Steven, who are amazing too. Thank you so much for your help and advice.
Stan you have a wonderful team at Shepperton.
I have mentioned MG shepperton to friends and told them about the amazing customer service I received.

I was initially unsure about finding the right car, but Stephen at MG Ancaster made the process feel straightforward and manageable. He took the time to answer all my questions without rushing me, which helped me feel confident in my decision. The test drive really put me at ease, and everything from choosing the car to completing the paperwork went smoothly. His patient and kind approach made a potentially overwhelming process much easier.

Another 5 star experience with the professional team at the MG dealership at Ancaster Shepperton I exchanged my plug in hybrid for a new EV. Nikhil Glen Stan were great again !!! Knowledge , friendliness and professionalism Sometimes it’s not the car alone , the team that sells and services that matter a lot !!!! Keep it up

I have been dealing with the Ancaster dealership for over 5 years now and bought a latest MG S^ Trophy from them . I will never move away from them high standard of vehicles set aside , the professionalism displayed the team , Nikhil, Glen and Stan has always been exceptional. Their knowledge , and readiness to help are outstanding aspects . I am only permitted 5 Stars but they are worth more!!! Bless them

This is my fourth time using Ancaster Nissan, twice at Penge and twice at Eltham, I must say all the staff I came across are very nice. They are very respectful, I had bad experience at Penge and that's why I came to Eltham, you guys are more professional. Thanks guys.

Very helpful good service

recently purchased a Nissan X-Trail from Ancaster Eltham. Andrew Pearson was very helpful and knowledgeable about the car and like all the staff there very professional and friendly. We have used the dealer ship for over eight years now and recommend it.

Dominic and the team were courteous and provided honest advice without any pressure. While there was a significant delay with finance due to a system error, they communicated well and worked hard to resolve it.

The process of purchasing my vehicle was straightforward and hassle-free. Communication throughout was clear and consistent, which I appreciated. I was kept informed at each stage, so there were no surprises or confusion. Everything moved along smoothly without any complications, making it a stress-free experience.

Excellent help and advice from Sam. Very patient and also very informative. Very honest and open with options that were available. Extremely happy to make our first purchase with them and our first Hyundai.

The process at Ancaster Nissan South Croydon was smooth and straightforward. Maya handled everything in a professional and helpful manner, ensuring that the transition was easy. Thank you for making it a good experience.

I felt well looked after during my experience at the dealership. Abigail Pinder-Morris maintained a professional approach throughout and had a welcoming manner, which made the process more comfortable. Everything was handled efficiently, and I appreciated how friendly everyone was while still being thorough.

Their attention to detail helped ensure that nothing was overlooked, and their professionalism stood out in every interaction. It left me feeling confident about the choices I made.

The welcoming atmosphere really made a difference during what can sometimes feel like an overwhelming process.

I had a really positive experience at Ancaster Nissan Eltham. Desmond was very polite and professional, making the whole process straightforward. He explained everything clearly and answered all my questions with patience. The staff were friendly and courteous, which made me feel looked after at every stage. It was clear they wanted to ensure I felt comfortable with my decisions. The atmosphere in the dealership felt welcoming without being pushy or rushed.

The process was smooth and well organised. Staff explained everything clearly, including next steps. The experience felt efficient and straightforward. Would recommend this dealership for its professionalism.