Ancaster Group Avis 

The process felt straightforward, which was reassuring. Booking a slot was quick and hassle-free, and the communication throughout was clear, which made things easier to follow. The staff were friendly yet professional, making the experience comfortable. I felt at ease asking questions as they were approachable and explained things in a way that made sense.

It all went smoothly and without unnecessary complications.

The staff at Ancaster Nissan Epsom were friendly and professional. They had a welcoming manner, which made the process straightforward. The atmosphere in the dealership was comfortable, and everything was explained clearly. The visit met my expectations. Even going above and beyond when I returned the hire vehicle by moving my children’s car seats and shopping back into my own car this was a help as I had my 7 month old with me!

Luke and Chris were friendly, professional, and easy to approach. They provided clear guidance throughout the process of purchasing a car for my son. Everything went smoothly, and they were always polite when answering questions. It was a pleasure dealing with them.

I had a smooth experience at Ancaster Nissan Heathrow. The process was easy and well-organised, with everything explained clearly. They kept me informed throughout, which made things straightforward and stress-free. There were no surprises or complications along the way, and it felt like everything was handled efficiently.

I went in to sort out my car and found the staff friendly and professional. They made the process straightforward, explaining everything clearly without making it feel rushed. The atmosphere was relaxed, which made it easy to ask any questions. I appreciated how approachable they were during the whole visit. Left feeling quite pleased with how smoothly it all went.

Sales staff are often very helpful but sometimes unable to meet scheduled appointments leaving customers waiting for sometime without any apologies. Post sales enquiry and the service center is often difficult to get through and requests for call backs go unanswered the same applies to leaving emails which are never answered. Communication is definitely a big issue with this dealership. This review refers to Hyundai Chislehurst not Epsom.

I was a bit unsure at first about how things would go, but everything turned out to be really smooth. The team kept me updated throughout, which made the whole process much easier to follow. I appreciated the regular updates, as it helped me feel more confident that things were moving along as expected.

Ash was great and made sure I knew what was happening at each stage. It wasn’t rushed or overwhelming, and I felt comfortable asking questions when needed. By the time it was all done, I left feeling really pleased with how organised everything had been.

The clear communication and steady updates stood out to me during my experience.

Keiran Greaves provided clear communication and kept us informed during the process of purchasing our new car. He addressed all our questions patiently and made us feel well looked after.

Better customer service sales and service department.

Todor was friendly and professional, creating a welcoming atmosphere throughout the visit. Their approach made it easier to navigate the process without feeling pressured.

Always great service from him.

I test drove today the jaecoo 5 at the welling branch and I can’t rate it enough it is a very well built suv and a solid to drive the staff there where very helpful and looked after me very well

Utterly useless service from Ancaster Chislehurst! They have treated me to the worst car-related experience of my life - and I've owned cars for over 40 years.

Bought the car from them 3 years ago. The first 2 services were mediocre - poor comms and unenthusiastic.

Car now has an exhaust problem that has coincided with the 3-year Service and MOT process. Initially they ignored the problem and later said they did not have the software to fix it! Eventually, the car became undriveable, I had to call AA Breakdown and they escorted me to the Ancaster's premises.

Ancaster have now had my car for 2 weeks and haven't once bothered to contact me with and update! Thoroughly incompetent and unprofessional. The staff just don't care!!

I booked my car in for an MOT and service, and the appointment was accepted without any issues. I turned up on the agreed date and time, only to be told they couldn't carry out the service because it was booked slightly earlier than the recommended service interval. Apparently this would create too much paperwork for them, which doesn't seem like something the customer should be penalised for.

I was told they would contact me to rearrange the appointment, but nobody ever did. By the time I chased it up, my MOT had expired. After contacting them again, I was eventually put through to the complaints team, who managed to fit me in for the MOT but still couldn't do the service.

I was also told I would receive an update explaining how this situation had happened, but weeks later I still hadn't heard anything. When I contacted them again to cancel the service, I was simply told I would have to email another team myself. That should have been dealt with as part of the complaint, not passed back to me.

Overall, the customer service was very disappointing. The original mistake wasn't mine, communication was poor throughout, and I was left chasing for updates at every stage.

The staff were friendly and professional during my visit. They were approachable and took the time to answer any questions I had. I found them polite and courteous throughout the process. It was a pleasant experience.

The team provided honest advice and guided me through selecting the right car. They offered balanced information, which made the decision-making process easier. I appreciated their straightforward approach during the discussions. The experience felt transparent and practical.

It was a professional manner the staff dealt with us.

Tayo and Jackie were exceptionally friendly and efficient, and I had respect for them.
They kept me informed on the progress of the repairs on my vehicle.
Great service.
I will definitely recommend it again.

I visited Ancaster Heathrow to collect my new car the staff are friendly and helpful I was lucky enough to be dealing with Scott Billing he made the whole process very easy he is friendly,helpful, highly knowledgeable which made the whole process from ordering a car and collecting it outstanding, I couldn’t praise this dealership highly enough. Thank you Scott.

Great service

Happy with service staff was very approachable and made me feel welcome.