Ancaster Group Avis 

The team at Ancaster Nissan South Croydon were friendly and professional. They kept me updated with calls about my car and were helpful with transport to drop it off and collect it. The staff, including Aldini, the black Irish guy and the lady who sat next to him, were approachable and welcoming, creating a lively atmosphere.

The response to my review from Ancaster said Ancaster of Epsom. It was the Ancaster of Croydon pls. Thank you

Service team’s communication from Ancaster Bromley is hands down the worst I’ve experienced - car was dropped off at 9.15am for its first service zero contact throughout the day until I chased it up at 4.30pm message received at 4.38pm telling to be collect by 5.30pm car was blocked in faults identified with tyres not clearly explained then when I asked why it had taken 8 hours I was told they were very busy and short staffed could I not see that? Not sure how as the customer that’s my responsibility no apology mechanic David was rude and dismissive - I guess everyone was a bit tired after the football?! Seriously absolutely shocking will try another dealership next time even if I have to travel so I don’t have to deal with this again!

Very poor aftersales service and no accountability

I booked my Hyundai Tucson with Ancaster Hyundai Croydon on 20 May for a roof/cabin noise issue and dropped the vehicle off on 24 June, as instructed. The service manager confirmed during a drive that there were multiple cabin noises, including from the roof area, door area and centre console, but the vehicle was then left for around a week without being inspected by a technician.

Communication was extremely poor. Promised updates were not provided, calls were not returned, and even Ancaster’s own call centre struggled to get a response from the Croydon service department. I was eventually told there was a backlog and then asked to collect the vehicle without the issue being diagnosed or resolved.

I raised this formally with Vanessa Macnally, the Sales Manager, who did what she promised and forwarded my complaint to the relevant person. I later received a call from a lady in the complaints department who also promised to help and call me back. Unfortunately, that follow-up never materialised.

This is especially disappointing as the vehicle is still under Hyundai Promise warranty, was sold as an approved used vehicle, and cost me around £32,000 paid in cash. The level of aftersales care has been unacceptable. Ancaster were happy to sell the car, but when a warranty issue needed proper attention, I was left ignored, inconvenienced, and without a solution.

Based on my experience, I cannot recommend Ancaster Hyundai Croydon or Ancaster Group for a new or used car purchase.

Simon at Ancaster MG Bromley was amazing. Recently bought used car there, and he didn’t once try to sell me anything that I wasn’t interested in after he had explained the add ons.

On completion day, I arrived earlier than the appointment and found Simon doing some final touch ups to the car to try and make it as if the car was brand new.

Amazing service!

Maya and Edward were extremely helpful throughout the entire financing process, taking the time to explain all the documentation clearly and making everything easy to understand.

No hassle. All processes went according to plan.

Steve was particularly helpful in answering my questions and ensuring everything went smoothly. The whole experience felt well-organised and simple, which I appreciated.

Polite and friendly

The team at Ancaster Nissan Epsom were friendly and professional. They explained everything clearly and allowed me to take my time without any pressure. I appreciated their polite approach during the process.

Great service Kieron summer. Wonderful behaviour and excellent customer service. Really helpful to take decisions. Really appreciate his support.

Staff masaar and Karan thanks

Really happy with how things went. I was a bit unsure at first, but Kumaran took the time to explain everything and gave honest advice without any pressure, which made me feel comfortable.

The process was very smooth, and I was kept informed throughout. Timelines were clear, and everything happened as expected without any confusion. Sarah provided updates regularly, which made the experience straightforward. She explained things well during the handover of the car and showed good knowledge when answering my questions.

If I could offer no stars i would.
This is not about Nissan, the sales or parts department.
This is purely about the service department.
I took my car in for a recall check, at collection I noticed a scratch.
After consulting them before I left, as it was raining, i arranged to send some more pics in later.
I sent in the pics and a reply was sent advising the manager would review and be in touch.
This was repeated over the course of 3 months. I went to the garage in person, asked to see the service manager only to be told bluntly NO. Not they're busy, they're not here, just NO.
Another email exchange with the woman saying the manager would look at it and still nothing happened.
Eventually I called Nissan Customer Services who couldn't be more helpful. They got the manager on the phone to try and resolve the issue with me, they refused to even come on the phone to talk to me.
Even Customer Services were shocked at the behaviour.
After more emails and phone calls from Customer Services to them, they eventually organised for the scratch to be repaired. 5 months after the event.
I would avoid this place for servicing, horrible customer service.

Jack in sales at Chislehurst was very helpful and made sure my choice of new car fitted my needs perfectly. My mobility needs were catered for and the finance options were explained in depth which made the process a lot easier. Excellent coffee which always helps. I will be recommending to friends and family.

Nathan was helpful throughout, staying calm despite multiple delays. He listened carefully to what I needed and remained polite and professional during a stressful handover process. I appreciated that he didn’t pressure me at any point and handled everything with a friendly attitude.

The team at Ancaster Hyundai Chislehurst were friendly and professional. They were easy to talk to, which made everything straightforward. The new service department really simplified the process for me.

Fantastic service easy from start to finish

Friendly, helpful staff and very knowledgeable parts department. I visited Ancaster Hyundai in Croydon, Purley Way.

I felt a bit unsure at first, but Juan was really helpful from the initial phone call. When we met in person, he explained everything clearly, which made things much easier to understand. The test drive gave me a better idea of the car, and I appreciated not feeling any pressure to make quick decisions. On collection day, Juan went through all the buttons and even connected my phone to the car. The process felt straightforward and clear throughout.