ANGELEYE Fashion Avis 

167
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I am giving this 5 stars for their prompt service and wonderful quality of product (coat). However, I have returned the coat as it was too large for me. I am still waiting for a refund after returning... Voir plus

Noté 5 sur 5 étoiles

I wasn’t sure which size to order (relaxed fit, teal faux fur jacket), so I emailed them for advice. I got a swift reply. According to their size guide, I’m a 14/L, but I ordered a size 12/M which... Voir plus

Noté 3 sur 5 étoiles

I would say that I was happy with the dress I ordered and accepting of the delivery charge overseas of fifteen euros when I placed my order. However, wasn’t prepared for dress to cost me another 25 eu... Voir plus

Noté 5 sur 5 étoiles

I ordered a dress on the Monday for an event at the weekend. Sadly the wrong dress was sent which was received on the Wednesday. I contacted customer service who where more than helpful. I sent the... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements

Informations provenant de diverses sources externes

ANGELEYE was born out of the inspirational vintage markets of London: the cool urban style of Portobello in Notting Hill, true vintage from Spitalfields in the East and the rock and roll flavour from Camden Market. Fashion-forward label adored by fashion conscious, confident young women worldwide. ANGELEYE captures the diversity of London through design, creative prints and quality fabrics, as featured throughout every collection, since launching in 2008.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

167 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,6

Tous les avis

(167)

15 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Dress wasn’t even available when they…

Dress wasn’t even available when they charged me. Then I got an email later saying it was out of stock and money had been returned. I was very shocked because the Angeleye website still saying item was available. When I wrote to customer service they said that there was an error in the system. Now I am been asked to review the item. What a joke

27 novembre 2020
Noté 1 sur 5 étoiles

Unresponsive, uncommunicative, unprofessional

I ordered a dress through their website, and it took about a month to arrive in Canada which is fine, given Covid and the distance traveled during shipping. When I received the dress, I realized I was sent a different size than what I had ordered. I sent off an email with proof attached showing the error as being on their end and received no response. I waited a few days and still didn't here back, so I sent yet another email... still nothing. Exchanges aren't offered internationally, so my choices were to either return it and spend even more on shipping, resulting in money spent with no product, or return it and buy another dress, where I will have paid for shipping three times, and still not have a guarantee that the size would be correct the second time around either. Once again, the mistake was not on my end, so it's upsetting that AngelEye could not take the time to at least respond to one of their customers, let alone offer to cover the shipping fees. Now I'm left with a dress stuffed in the back of my closet, and the only thing I can do at this point is warn others off of buying from this company.

31 octobre 2020
Avis spontané
Logo de ANGELEYE Fashion

Réponse de ANGELEYE Fashion

Hi Sarah,

We are very sorry to hear about your negative experience. We wanted to apologize, the issues you are referring to occurred during our COVID-19 staff members limitations. Unfortunately, as a result of the shortage of employee during those times, we did not have the possibility to get back to you on time.
Our customer service is now back, I have sent you an email so we can find a solution.

Many thanks.
Best regards,

Noté 5 sur 5 étoiles

Originally bought this item via…

Originally bought this item via Debenham but was no longer available through them. Was able to source it back to Angeleye Fashion website. Very happy with product. Good delivery, good timing. Thank you

10 août 2020
Avis spontané
Noté 4 sur 5 étoiles

Only disappoint was

Only disappoint was, given the cost of the dress the packaging was not very good. Love the dress and speed of delivery given the current situation.

11 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

Great dress

Great dress. Exactly as described on their website. Delivery was very efficient and prompt.

18 mars 2020
Avis spontané
Noté 1 sur 5 étoiles

Most unsatisfactory service!

Shame that I had ordered a dress in my size for a next day delivery. The next day, I receive a message saying my dress was out of stock. Went back online to see if it was available & it was. I’m not sure what this company is playing at. If it’s in stock, it is their responsibility to send it. Called the number & someone answered saying” we’re closed”. Why would there be someone there if they’re closed? They were unwilling to help & said order it again if it’s showing in stock. That’s utter nonsense!!!
I’m not sure they are genuine. Would not buy anything from them again!

16 mars 2020
Avis spontané
Logo de ANGELEYE Fashion

Réponse de ANGELEYE Fashion

Hi,
We are extremely sorry for the negative experience. We wanted to apologize if the issues you are referring to occurred during our COVID-19 staff members limitations. It was very difficult for us during those time to provide a good customer service.
Our customer service is now back, and we are here to answer to any query. Please feel free to email us at customerservice@angeleyefashion.com.

Thanks,
Best,

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