Anglian Water Avis 1 059

Anglian water closed a road for a week to install new pipework and man hole type covering. Within 24 hrs of road re opening the newly installed materials failed whilst being driven over causing the covers to give way damaging the car. Car written off. Anglian water immediately re sighted the covers/system to the grass verge so wouldn’t be driven over. 6 weeks on they’re still refusing to accept liability, trying to push liability onto local council. Meanwhile we are left without a vehicle to get to work/transport children to school etc. Appalling customer service and communication

We had a block drain, TOM came to the rescue. What an absolute outstanding guy 🫶. Very polite, explained everything in detail as he was sorting the problem out.
Great big thank you Tom from Trisha & Denise x

I had a broken manhole cover in front of my car port. Within 36 hours It was replaced, Stuart came to assess it and was very professional and friendly and Russel can twelve hours later with the correct cover and did a great job, again very professional and friendly. I have only good things to say about Anglia water ,

Anglian waters customer service was great, they sorted out an incorrect meter reading and also applied a leakage allowance to my account after finding out my toilet was leaking!

I’m a single person and was being charged 108 per month for water due to them not being able to fit a water meter and now they have drop the price to 50 per month what I still think is a little high but really we are not paying for the water we are paying for ceo who earns £720,000 per year …. What u think is an absolute joke of a wage !!!

In dispute with this awful service. Have just spent 2weeks in hospital with a serious heart condition. And this company could not care tuppence!!!!!

Lacking any compassion, kindness,or heart they basically have said go to hell to a disabled human being.

Vicious and lacking with regard to decency and morality .AnglianWATER STINK OF SICKENING DISGUSTING SERVICES.

My water supply was contaminated deliberately by Anglian waters own engineers on behalf of my neighbour Trudy Barnes at fifteen carpenters way Doddington who also used my landlords plumber Jason Hearn from March in Cambridgeshire to provide them with the contaminants I have not had drinking water for six weeks and have stopped my direct debit and would suggest you direct all your enquiries to the Metropolitan police who are investigating.

Water meter burst. For the grace of god it didn’t rocket the water bill. Raised Easter weekend on a Saturday, a polite engineer out today Tuesday after getting part needed from Ipswich. Thank you again for the swiftness and all staff have been extremely polite.

I would recommend this company to anyone.
The left hand doesn't no what the right hand is doing.
They sent me an email telling me that my property is marked as being unoccupied, and said I won't receive any bill.
Then sent me a bill😡

"Extremely disappointed with Anglian Water's reporting practices. A historical payment issue from my time in Northampton is still haunting my credit report six years later. Their lack of flexibility and communication regarding credit file updates is unacceptable. I strongly advise others to be very cautious."

** on behalf of a friend copied from her social media who has had a year of mains foul sewage in her garden**

So this breaks my heart to do this but I don’t really know where I go from here!
Iv done (I think) everything I can…

On the 23rd December 2024 we was just about to leave our house to go food shopping for Christmas as I looked through to our garden and to find it was being FLOODED with the streets foul (not the just ours) I spent the next few hours on the phone to Anglian water trying to get to sort the issue, they came out had and look and said ( I think you have a blockage)!

No problem,had a clean down rodded it, no more issues…. (So we thought!!!).

A year later 26th February 2025 the same thing happens again, we call Anglian water again and said the same thing has happened and our garden is flooded with the street’s sewage please come help stop this as I have 2 children and 2 dogs that cannot go onto the garden…!
They came out had a look said nothing was wrong it was our system backing up! (Hang on)?????

Okay!!!!!….. roll on 14th Feb 2026 same issue arises (Anglian water called)

24th Feb same thing again (Anglian water called)

18th march same thing (Anglian water called)

21st march same thing (Anglian water called) (environmental health called) bates came out and and said we need a non return valve fitting to stop this happening!!!

23rd march same thing (Anglian water called) someone came (jack) and put a camera down and said it wasn’t our sides fault it’s definitely coming from the mains side!

25th march same thing (Anglian water called)

26th march same thing (Anglian water called)

30th march same thing! (Somone came out to sort the situation alone to a 2man job so had to reschedule) (also called his supervisor ( who was clearly heard on the phone saying (me) I don’t know what I’m on about and that I’m saying I need a NRV needs fitting and that I’m wrong!! It was told by bates I needed this I didn’t make this up!

30th march pm 2 men came put a camera down and cleaned the pipes out and said that should hopefully solve the problem but they wasn’t sure they agreed a NRV needed fitting but wasn’t sure home it could happen on their side unless they done it on our side but apparently I’d if needs to go on our side they wouldn’t want to do it as we own our own house!!!! (WTF)

Wed 1st April overflow again in our garden worse than it was before!

Wed 1st April somone called (went to voice mail) to say they was coming to sort the problem, called on a no number left a message to say he was trying to find us but didn’t give me a number to call him back on! So no one tired up again!!! Environmental health was called again!

Friday 3rd April - same thing happened again but was flooding the garden more then before, Anglian water was called again and told that our child had unfortunately fallen onto the foul in the garden and got it on her! It was flagged as an urgent matter now, had a call tonight to say they will be out to unblock us within 5 days!!! We do not have a blockage in our pipes it’s the mains that can’t cope with their overflow and it’s pushing back up into our garden!

Anglian water are an absolute joke! If anyone can help please do so because I am literally pulling my hair out about this and I don’t want my children or dogs getting ill over this!
This is a huge health and safety and infection issue and Anglian water don’t seem to be bothered in the slightest about it!

Sad thing is I got told this would be resolved In 24h as I have children and dogs and we are still waiting over a year later!

#shitinmygarden #anglianwater #anglianwatweroverflow #environmentalhealth #EnvironmentalHazard #. Please share and tag Anglian water if you can

Chris came to assess a leak situation. Knowledgeable, charming and helpful.

All staff i have dealt with over this issue have been fabulous

I had a great experience with Kyle today. He was incredibly professional, patient, and efficient. He corrected a spelling error on my account that had been causing me concern and confirmed that a revised bill is on its way. His communication was clear and very helpful. Excellent customer service!

Terrible company. Being out of water for days and still nothing is done to fix the issue. Please avoid them by all means terrible company. Bad service

Issue dealt with quickly

Water has been off in my village and a large part of the surrounding area since yesterday evening (it's now 2 pm). There have been no updates on the issue whatsoever on the Anglian Water website - it just confirms there's an issue with one of their pumps and it's taking longer than expected to fix. It says that they'd prefer to fix the issue than make other arrangements to provide alternative sources of water. This isn't good enough when you've been completely without water for more than 18 hours. I tried calling but the line is engaged. I tried the chatbot but that just gives the same standard answer (totally useless) to any question I ask. You only get to accurately evaluate the quality of any supplier when something goes wrong and you can see how they deal with it - suffice it to say, Anglian Water hasn't covered themselves in glory!

just used their call back service with 30 seconds of logging the request - received a call back from Emma - Needed to know where my AW stopping tap was and she guided me through - still haven't found it but Emma suggested to book a technician to visit in a couple of days time if not- Cannot beat this service - Utility companies out there listen and learn! Thanks Emma

I had a conversation with Shaun and he was very helpful and he explaining everything to me and make me to understand everything. The best costumer service I had ever. Well done

It was all straight forward to set up a monthly repayment plan

Was very quick response, very easy. Best experience