Anglian Water Avis 

On hold for 1 hour no staff all hybrid workers
Phoned to query a bill so needs human interaction repeat message use Web site.

Had Anglia Water out to review problems with our external water meter. Visited by Rachel who was exceedingly professional and courteous. She explained what had happened and the steps she has taken to eradicate the problem.
Excellent customer service, well done Rachel !

Terrible customer service. Broken promises to call back on many occasions now.

We have such low water pressure that we can't even flush the toilets, its now becoming a health and safety issue in the house. I'm being given so many different reports of what is and isn't happening and its taking hours to get called back. I'm logging calls just so someone takes some notice and actually gets engineering out to trace what is obviously another leak

I just want to say a big thank you to the lovely guys, who fixed and cleaned the sewage pipes.

Very understanding in regards to No shoe zone on the carpets. 😄

stop discharging sewage into the blackwater constantly you obviously havent seen the damage your doing you should be in court its the middle of summer we have no rain yet still and it stinks all along this coastline now vile company vile people

Anglian Water changed my old water meter for a smart meter and almost immediately informed me that I had a water leak. It was proved to be between my house (set back off the footway by 14 meters) and the meter. I suspected from the onset that the leak must be something to do with fitting the new meter. The only check AWA did to prove responsibility was to add a chemical to the latent body of water in the meter footway box and wait to see if it turned pink. If it had, it would have indicated mains water but it didn't and subsequently, the responsibility to find and fix the leak was placed on me. After obtaining three quotes of up to £1330 to find and clear the leak, I chose one at £650 and the contractor found a small leak on the joint between meter pipe and my water feed across the lawn which indicated AWA responsibility. To cut a long story short, AWA fixed the leak by fitting a new meter plus new pipe connection and refunded my £650 outlay. My gripe is that AWA should have tested the pipe joint and not just rely on testing the sump water before allocating responsibility on me. I was put through 6 to 7 months of stress before the refund and think many more may be going through or gone through the same experience. Many householders would struggle to finance finding a leak and could be taken to court as a result. I self insure but many may not be able to do that. My advice to anyone in a similar position is to get AWA to check the pipe joint first, especially if a new meter has been fitted. I have put this to AWA in an email and await their reply. The people that I dealt with at AWA were fine.

MBR Acres is a commercial facility in Cambridgeshire, UK, that breeds beagle puppies specifically for scientific and medical research. Around 2,000 puppies are bred at the site annually.
Testing and Research: In labs, they are typically used for regulatory safety and toxicology testing, which can involve ingesting or inhaling chemicals, pesticides, or medicines before being humanely killed.
Harvesting: Licenses also permit terminal blood sampling and the harvesting of biological products or organs from the dogs

Expensive and useless.

Whilst we have sought to conserve our water use with shorter showers, storing water when we run the hot tap and a self-imposed hosepipe ban before the official one was enforced, the bills continue to rise - in relative terms certainly more than other outgoing costs. This has also coincided with obscene remunerations for the senior figures in the company at a time when there has been ongoing issues with sewage discharges (in spite of the £62.8m fine last autumn). And once again this week we had low water pressure and supply severely disrupted. For any other service there would be the option of switching supplier but when it's a privatised monopoly no such option exists. Such a vital resource should never have been denationalised in the first instance.

Shane there is a no star option or even a minus , these scumbags are trying to charge me more for my water than e on are for electric , had a similar dispute with them a few years ago too when the billing was still under investigation they went ahead and put a default on the account with no notifications to my self now they are refusing to remove from credit file , this is not going to end well for them , they know you can’t just switch suppliers , got to put up with there disgusting service and they know it.

While I have no negative feedback about the staff I feel I have to express my shock and horror over the recent hosepipe ban not at the ban, thats understandable but to exclude new lawns from the ban has Anglian water been hit by heat stroke or just lost their marbles completely, so peoples water pressure is reduced yet new builds with new lawns have free reign, it speaks for itself , do they honestly think people will fully adhere to the ban when they see neighbours out watering their lawn. Disgraceful

Direct debit was not taken despite sufficient funds in my account, no explanation given, even when requested, just an email the next day saying that my direct debit is now cancelled!! Complaint sent.

Had to contact Anglian Water about the location of my water meter. There is a ring back facility that is very useful. The agent was brilliant, sorted out the account, gave us the information we needed and was friendly and helpful. Excellent service.

Today I returned home to find anglian water has installed a smart water meter expressedly against my wishes, clearly and previously revealed to them. They have subsequently broken the law by violating customers rights afforded by the law, under the law. This is typical anglian water, totally ignoring customer rights and bulldozing over individual wishes, thus victimisation is the name of the game for anglian water.
Taking this matter further now.

Disgraceful that we can’t use hosepipes yet Mark Thurston the CEO gets 1.3 million in awards - disgraceful - they should sort out all the leaks and infrastructure BEFORE they take money themselves

Exceptional service deserves recognition.

We recently moved into a 50+ year-old bungalow and noticed a terrible smell in our back garden. After investigating, we discovered that the sewage inspection covers at the side and at the back of our property had corroded so badly that they had developed large holes in them. You can imagine the unpleasant odour escaping from them!

I reported the issue to Anglian Water on Tuesday this week. Wednesday morning, an engineer visited to inspect the problem and measure the covers. Within half an hour of him leaving, I received both an email and a phone call to say that a team would be with me first thing on Thursday morning to replace them.

True to their word, they arrived as promised and fitted the new covers. The difference is incredible—we can now open the windows on that side of our home and sit in the garden enjoying fresh air instead of sewage smells.

In a time when we often hear complaints about customer service, I think it’s only fair to recognise outstanding service when we receive it. Thank you, Anglian Water, for dealing with this so quickly and professionally. It is very much appreciated.
(reference number 29782039).

I went to use the WhatsApp to ask a question if I could use a power washer from a bucket.

It replied saying were only open between working hours. It's WhatsApp so I thought that approach was strange. I waited until it was within the working hours and it said the same, unless I changed my query to another option. Seems they're blocking or not allowing certain queries.

9Received bill, standing charge- £60 - Water used charge -£20 their meter digitally read..! Lest we forget their Mantra " love every drop " DON'T attempt to save money or water via this mob , you cough up for the car washes & A/W constant leaks... phone them.. forget your data protection they want to know what you had for your last birthday box,a really abysmal service..

Hose pipe ban already due to lack of investment in infrastructure. How much bonus was fat cat directors paid this year in basically failing. Where I used to live we called it a irigation system not a water main due to the leaks we had. They closed the same piece of road 4 times in 12 months .