Review: I placed an order a week ago, and it has not even been shipped yet. I have tried contacting the company multiple times, but they have completely ignored all my emails for over a week. To make... Voir plus
L'entreprise a répondu
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Review: I placed an order a week ago, and it has not even been shipped yet. I have tried contacting the company multiple times, but they have completely ignored all my emails for over a week. To make... Voir plus
L'entreprise a répondu
We have been giving our 5 yr old Cocker 'green lipped mussell' for nearly 3 weeks now after she had an injury and started to limp and already have seen a great improvement! It was our Vet who recomme... Voir plus
L'entreprise a répondu
I always use the BARF complete because it gives me peace of mind that my dog is getting everything that she needs. We add it to her complete raw food. Amazing service with it arriving much more quic... Voir plus
L'entreprise a répondu
My 12 year old dog has been suffering from chronic Gastritis/Enteropathy since around June 12th. He has had zero appetite, lost 1.4kg, spent weeks vomiting his food up then weeks vomiting bile due to... Voir plus
Our mission is to make every pet happy and healthy by enabling them to enjoy life as nature intended. We put nature back into every pet's diet through our range of 100% natural pet food, supplements and care products.
30 Drayton Park, N5 1PB, London, Royaume-Uni
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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It's simple as easy to use the site and very well written out and good deals on the subscription monthly!
Excellent product which does exactly what it says. Dogbreath no more
I was recommended the Aniforte Algae Oil and have only recently started including in my little terrier’s meals, so can’t make a comment on the effectiveness of the product itself. I can though, compliment the customer service I received when my package wasn’t delivered on time and went missing due to courier issues. The email response was prompt, professional and friendly, and a replacement was sent in the post immediately. What a pleasant change in this day and age. I’m a very happy customer.
I'm a big fan of Aniforte products, they are excellent quality, palatable and easy to use as a health boosting addition to my dogs' diet.
If you put an item in your basket and don’t check out, you will start getting unwanted phone calls asking why you didn’t check out.
Why I didn’t check out is really none of your business! Harassing customers isn’t a good business practice is it?

Réponse de AniForte UK
Unfortunately this has been a very disappointing experience from start to finish.
My order was dispatched far later than the shipping times published on AniForte’s own website and there were no proactive updates explaining the delay. I had to keep contacting the company myself just to find out what was happening.
The customer service experience was equally confusing. I called the telephone number listed on the AniForte website, only to be told that I had reached their sister company Nutra Raw. The person who answered said they did not even know why their number was listed on the AniForte website.
Eventually AniForte confirmed that one item was out of stock and said a refund would be processed. The rest of the order did arrive, but the refund still has not been resolved. I have since had to chase repeatedly, despite confirming that there is no issue with our PayPal account and that we have received other PayPal refunds without any problem.
What has been most disappointing is the lack of initiative. At no point did I feel that anyone was taking ownership of the issue or trying to offer a practical solution. Instead each response simply seems to lead to another round of waiting and chasing.
All of this is over a tiny refund amount, but why should a company simply keep money for an item it did not supply?
The amount still outstanding is very small, but that is not really the point. Customers should not have to spend this much time pursuing a company over an order, a missing item and a promised refund.
Sadly based on this experience I would not feel confident ordering from AniForte again.
UPDATE: All sorted in the end. We have agreed on a replacement product.

Réponse de AniForte UK
The dosage is not clear on the initial advertising and I ordered far more than I need. The dosage on the tub is 0.5g per 10kg of dog. I don’t know yet how effective it is as the dog hasn’t had much yet.
It's been nearly 10 days since I purchased my supplements and I've had no update since on where my order is. All I know is that it's on its way but it's said that for over a week now. I've contacted via email and havent heard anything yet
Reliable quality products: Just purchased Green Lipped Muscles for my dog again and she loves it. Looking very healthy and happy.
I ordered. They delivered successfully and promptly. What arrived was exactly what I ordered.
I think the product was good the postage was swift however it was disappointing to be forced into a subscription when I just wanted a one-off product other than that all good.
AniForte have taken payment for a couple of items ordered over a week ago. Since then I have received an email saying the items will not be delivered because there is no stock and my payment has not been refunded. No other information has been received and no indication whether AniForte intend to honour my order or confirm I will receive a refund and when. I am less than impressed!
I really like this company. They give good advice when asked without pushing their products. The products they do sell are excellent! I use joint products, green lipped mussels and rose hip I would 100% recommend
Nice complete vitamin and mineral supplement, palletable didn't smell her by and didn't upset my dogs stomachs .
Fast post
Product arrived swiftly but bears no clear instructions on dosage e.g on weight/size of cat.
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