Quality of clothing has deteriorated significantly. Orders paid for and not fulfilled. Very disappointing experience in my latest purchase. After I paid, received email stating that 2 items arrived.... Voir plus
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never again will i buy from Ann Taylor. Purchased two items. One came rolled up like it was garbage and the second item was never shipped. They blamed the carrier but never bothered to send me an em... Voir plus
Sizes are not consistent. Then pay for a return. I am done ordering from Ann Taylor. Too many other online options available.
I would give 0 stars if that were an option 3x I’ve placed an order that was not delivered 3x I wasted 45 minutes on hold trying to find out what happened to the order Finally I was told they wo... Voir plus
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176 avis
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online customer service is awful
Love Ann Taylor and Loft, but the customer service online is awful as of late. They seriously act as if they don’t care and are very condescending. I had a simple question about a product I had ordered that was taking a little longer than normal to ship, and I was given a lecture about how it’s within the normal shipping time and there is no way ever to tell when a product was going to ship. I explained that I knew that it was within the time frame, but was just curious on when it may ship. I wasn’t even complaining and the customer service rep was immediately defensive. Sheesh. Calm down.
20 juin 2019
Avis spontané
Their customer service is terrible
Their customer service is terrible. I ordered a skirt and a shirt, the skirt arrived first separately. I emailed them asking where's my shirt and why I wasn't notified of the order being shipped separately. Got no response, then saw the money for the shirt refunded. Again no notification about the refund and no explanation why. Emailed them about this once again, waited 3 days (while they claim to respond in 24 hours). Checked the website, the shirt seems to be in stock in my size and color of choice. Email them for the third time (both email and the form on the website), asking for the explanation of the whole situation and asking if the item is in stock. 2 days past, no response. Checked my junk boxes and all, still nothing from Ann Taylor. Today I got an email not from Ann Taylor but from Borderfree that my shirt has shipped. They just silently withdrew the money back from my account, without even checking with me if I still want the shirt.
Will never buy from them again.
30 mai 2019
Avis spontané
I love Ann Taylor and The Loft
I love Ann Taylor and The Loft. I have noticed the quality and styles last a long time and prices are reasonable.
My only complaint is I wish there was a closer store to me so I can shop there more often! ;)
18 mai 2019
Avis spontané
I have loved everything I have gotten…
I have loved everything I have gotten from them. Timely shipping easy returns and the quality is excellent.
3 mai 2018
Avis spontané
Can't recommend Ann Taylor highly enough
I have shopped at Ann Taylor stores and online for years. I find wonderful clothing for my 3 daughters as well as for myself. Their styles are classic with a modern twist. The quality is always superior and the selection is great. I get emails informing me of their frequent sales and special offers. Their sizing is consistent so I can be confident that my purchases will fit my daughters. Literally 90% of my clothing is from Ann Taylor and Ann Taylor Loft. My girls joke that Ann Taylor is my best friend. I think she just might be!
22 avril 2017
Avis spontané
Quality, Fast shipping and great sales.
I love each item I have ordered from AT and Loft. They have quality clothing and wonderful sales. The shipping turnaround is extremely fast.
I would suggest these stores to anyone who ask.
6 novembre 2015
Avis spontané
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