Went to track my parcel, 2 updates, "We have your item and will process it for delivery" Well I know that, I handed the item to you; and I've paid you to deliver it... why tell me the bleedin obvious?... Voir plus
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Lisez les avis des autres
I get a lot of parcels from Anpost, generally good, but I’ve been worried about getting deliveries more with recent experiences, mainly the sorting system…. I have an urgent parcel using express... Voir plus
L'entreprise a répondu
An Post has gone downhill over the last few years. Closing sorting offices and moving them to places that are completely out of the way. So coolock/santry residents need to go to baldoyle and raheny,... Voir plus
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I recently made a purchase from the UK. The package looks like it has been rejected by customs, although An Post tracking doesnt actually mention this ( Royal Mail tracking does ), it just says the pa... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
An Post is the state-owned provider of postal services in the Republic of Ireland.
Coordonnées de contact
O'Connell Street Lower, Dublin 1, Irlande
- www.anpost.com
2,1
Bas
3 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great experience
18 mai 2026
Avis spontané
Réponse de An Post
Hi Anupriya, thank you for your review and we are so glad to hear that you have had a great experience with our service!
My item got send to the wrong depot and…
My item got send to the wrong depot and they managed to lose it along the way, after muliple messages they told me to contact the seller if its insured, the seller is in china and couldn't care less, 80 euro down the drain, awful customer sevice and items can just go missing with no consequences to anyone.
28 avril 2026
Avis spontané
Réponse de An Post
Hi Rorohar
We’re very sorry to hear about your experience and understand how frustrating it must be to have an item misrouted and then go missing.
If an item has been declared missing it is correct that the sender must initiate contact with the receiving postal service in order to proceed with any claim or investigation. This is a requirement and cannot be amended. We do apologise that this can cause frustration to the recipient.
If you wish to receive any further assistance we have requested further information to allow us to reach out.
Waited in all day for tv on 2 separate…
Waited in all day for tv on 2 separate days only to get emails stating they tried to deliver. I had to pick up tv from bannow road. I don't have a car which is why I ordered online and had to pay for a taxi
15 mai 2026
Avis spontané
Réponse de An Post
Hi Jospehine,
We’re very sorry to hear about your experience and understand how frustrating it must have been to wait in on two occasions and then have to arrange your own collection.
We have requested further information to allow us to assist further and sincerely apologise for the inconvenience and additional cost caused.
Awful Customer Service
I have attempted to contact customer service via the online form multiple times, regarding parcels that were not delivered. Each time I receive an email from someone at customer service asking for further information. When I respond to this email, I receive a reply saying "It is no longer possible to contact us using this email adress". Why email me with questions from an email address that does not accept replies?
No doubt I will receive a request from An Post for futher information after this review, which I will then be unable to send to them as their email address doesn't accept replies.
The An Post responses below each review here are AI generated nonsense.
16 mai 2026
Avis spontané
Réponse de An Post
Hi Dublin City Centre,
We’re very sorry to hear about your experience and understand how frustrating it must be to feel unable to respond after being asked for further information. That’s certainly not the experience we want for our customers.
We have requested further information from this review to allow us to assist further and contact you via your shared details. We sincerely apologise for the inconvenience and confusion caused.
If I could give 0 I would
If I could give 0 I would. Pay €10+ for next day delivery, you're lucky if you get it in 3 absolute joke!! Not just once this has happened several times. And you can only get support to tell you where your item is, nothing more. Absolute joke of a "service"
15 mai 2026
Avis spontané
Réponse de An Post
Hi Mairead,
We’re very sorry to hear about your experience and understand how frustrating repeated delays can be, especially when using a next day service.
This is not the level of service we aim to provide.
We have requested further information so we can assist you further and sincerely apologise for the inconvenience caused.
Excellent service
Excellent service. Always on time and collect on the appointed day.
15 mai 2026
Avis spontané
Réponse de An Post
Hi John,
Thank you for your feedback. We’re really pleased to hear you’ve had such a positive experience and that everything has been reliable and on time.
We appreciate you taking the time to share this.
Excellent company lovely caring staff…
Excellent company lovely caring staff that deliver even knock on my door to see that I get my delivery never had a problem as so reliable and know when you will get your delivery aanf loads of notice when your package is going to arrive.Lovely post people that deliver very pleasant and caring as I have a disability.
13 mai 2026
Avis spontané
Réponse de An Post
Hi Geraldine,
Thank you so much for your kind words. We’re delighted to hear about your positive experience and that our delivery team have made such a difference, particularly with the care and consideration shown.
We really appreciate you taking the time to share this.
An Post = Consistent Incompetence
Hi everyone,
So I received an automatic notification yesterday, informming me that RL 042984257 IE had been successfully delivered to my daughter in Japan. Thank you for confirming this An Post. 🙂 The only problem is that I posted it, by Registerd Post, in Sept 2025. Yes, that's right, it took An Post NINE MONTHS. They are a national embarrassment and are consistently incompetent. Please, avoid using An Post. If you use them you will experience disappointment & stress. Thanks for reading. John Kennedy.
14 mai 2026
Avis spontané
Réponse de An Post
Hi John,
We’re truly sorry to hear about your experience. A delay of that length is understandably very upsetting, and we can appreciate how disappointing and frustrating this must have been after placing your trust in our service. Please accept our sincere apologies for the inconvenience and stress caused.
The service has vastly disemproved…
The service has vastly disemproved since fast way went bust. You have to wait 5 days from the UK then another 4 to 5 days for an post to deliver it 🙄
Example of previous tracked items
CP452816585IE
CB146920215IE
CB146920215IE
CP448219595IE
13 mai 2026
Avis spontané
Réponse de An Post
We’re sorry to hear your delivery experience hasn’t met expectations. We understand how frustrating delays can be.
We’d like to look into this further for you, so we’ve reached out to request some additional details to help us investigate and assist.
Réponse de An Post
Thank you for your kind feedback – we’re delighted to hear you had a great experience 😊
We really appreciate you taking the time to share this.
This postal outfit is a money grabbing…
This postal outfit is a money grabbing disgrace. A terrible representative of the Irish national postal service.
13 mai 2026
Avis spontané
Réponse de An Post
We’re sorry to read your feedback and disappointed to hear you feel this way. This is not the standard of service we aim to provide.
We’d welcome the opportunity to look into your experience further, and have reached out to request some additional information so we can assist.
Lost my Parcel and they don't care
Paid postage on 03rd March to send a birthday present to my sister in law in the States with a couple of cards. She never got it. I raised a claim with An Post which they gave me a claim number for about 4 weeks ago, haven't heard from them since, and they have not even bothered to reply to my email. I used An Post in good faith, given that they are our national postal service but I am now 60 euro out of pocket for the loss of the present and the cost of sending it. Would not recommend and will not be using again.
3 mars 2026
Avis spontané
Réponse de An Post
We’re very sorry to hear about your experience and the delay in receiving an update on your claim. We understand how disappointing this is, especially when sending an important item.
Please be assured that this isn’t the level of service we aim to provide. We’d like to help get this resolved for you, and we’ve reached out to request some further details so we can investigate this matter fully and provide an update as quickly as possible.
An post have my parcel which has a…
An post have my parcel which has a incomplete address on it. They are refusing to update the address or return it to sender (it’s been over two weeks now). I spoke to someone called Jen (refused to provide full name) in customer support who offered no help and was condescending. As it stands I can’t get my parcel or my refund.
13 mai 2026
Avis spontané
Réponse de An Post
We’re very sorry to hear about your experience and the difficulty you’ve had in resolving this. This isn’t the level of service we aim to provide.
We’ve reached out to you to request some additional information so we can investigate this further and assist in resolving the issue as quickly as possible.
We look forward to hearing from you.
Réponse de An Post
Hi there,
Thank you for your kind feedback – we’re delighted to hear you had a positive experience and found our team friendly 😊
We really appreciate you taking the time to share this.
Réponse de An Post
Hi there,
We’re very sorry to hear about your experience and that we’ve fallen short of expectations. We’d really like to look into this further and see how we can help.
Please reach out to us with your details so we can investigate this for you.
International item UP361681186CH — still undelivered after more than one month
The item was officially recorded as having entered Ireland on 03/04/2026, confirmed by Irish Revenue (reference 26IEDUB50598CKCAR3).
Despite this official proof, An Post has:
– refused to carry out any internal verification,
– refused any escalation,
– repeatedly redirected me to Swiss Post,
– ignored the customs data clearly showing that the item is already within the Irish postal network.
This has resulted in a ping‑pong situation between postal operators, each pushing the responsibility onto the other, even though the customs confirmation proves that the item has been in Ireland for over a month.
Under the UPU Convention, specifically Articles 17‑01 and 17‑02, the postal operator of the destination country is required to:
– perform an internal delivery check once an item is confirmed as having entered the country,
– treat customs confirmation as evidence of entry into the national postal network,
– investigate non‑delivery when the item is already on national territory.
These obligations are not being respected.
In addition, An Post’s customer service is limited to a chatbot and standardised replies, with no functional e‑mail address, no way to explain the case, no human escalation path, and no consideration of the official documents provided.
After more than a month, no concrete action has been taken to locate the item, despite clear, official and verifiable evidence.
11 mai 2026
Avis spontané
Réponse de An Post
Hi there,
Thank you for raising this with us. We’re sorry for the frustration caused. We’ve reached out to you directly to discuss this matter and review the details provided so we can assist further.
DREADFUL COMPANY!
I have repeatedly asked postman to use the delivery box i have paid for, they continue to post through the letter box and dog gets mail. I sent a query on whatsapp, obviously never answered - an email follow up 45728 resulted in no meaningful resolution. Same behaviour again from postman this morning through letterbox. I would like a refund for my delivery box. DREADFUL COMPANY AVOID
12 mai 2026
Avis spontané
Réponse de An Post
Hi there,
Thank you for your message, and we are very sorry to hear about your experience. We completely understand how frustrating this must be, especially given that you have raised this concern previously.
To allow us to fully investigate this and take appropriate action with the local delivery office, we would kindly ask you to provide a few additional details.
Thank you for your patience, and we look forward to assisting you further once we receive the the necessary details.
Terrible website and app
Terrible website and app. Repeat log-ins required but all I get is a whirring cursor. When using the app it keeps requesting that I download the app!!!
11 mai 2026
Avis spontané
Réponse de An Post
We’re really sorry to hear about the difficulties you’ve had with our website and app — we understand how frustrating repeated log‑in prompts and technical issues can be.
This isn’t the experience we want customers to have. If you’d like us to look into this further, please provide further information via our request so we can ensure this is passed to the relevant team.
Réponse de An Post
Thanks very much for the positive feedback! We really appreciate you taking the time to share it!
I found the website logical and…
I found the website logical and straightforward
9 mai 2026
Avis spontané
Réponse de An Post
Thank you for your feedback! We’re glad to hear you found our website logical and straightforward, and we appreciate you taking the time to share your experience!
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