Apex Vets Avis 

Always a good service and so helpful towards my furry kids

Very Friendly staff, knowledgeable vets and nurses, good atmosphere, and caring to needs.

Nell was limping, so I took her to be checked. Very happy with the thorough examination and advice given by Kelly today. I always find Apex vets provide a great service.

Amazing vets. Can't praise Callum enough. He has been so helpful.with my sick guinea pig, even at 3.30 in the morning as an emergency. Takes time to listen and answer my questions.

My lovely vet Sam is the best vet I’ve ever had. The whole practice is amazing

Today was the first time I am disappointed with my visit. First time I'm leaving a review.

I feel that apex has lost its personal touch with its rapid expansion.

You are asked to make appointment and I've found I not seen during the time booked and kept waiting for considerable amount of time. No apologies are given, which is the opposite if you are late. I am told you cannot hold the appointment and I would have to wait and I am the one that apologies. Can you see the irony in that.

Today, I was kept awaiting again, no apology or explanation given. I was there for annual booster jabs.

I felt that vet did not give one dog particular once over and inspection but was more thorough with the other. For the first time when been given the injection, one of my dogs yelped in pain. Was told that serum was cold. I am sorry, but I do not accept the explanation given, as the many visits to this surgery my dogs have never done this with any other vet.

When settling the bill, you are no longer given the option to have itemised statement just a receipt.

When I checked when statement sent, it still had outstanding balance(this is another issue, as one of my dogs had mass removed in may, I explained to vet my financial situation and that my insurance would be running out in July and I was assured the paperwork would be rushed through,it wasnt; it was sent in September and now anxious time waiting to see if the bill will be settled) plus treatment I did not ask for.

I contacted vets to query and mistake was noted as there was even a note from vet saying I declined kennel cough treatment. Yet the vet charged me for both dogs. I was assured I would receive a call back with a resolution.

I waited over 30 mins and called myself and i get the impression the person who took the initial inquiry had not done anything and was told conviently that they were just about to call me back when i called. I eventually sorted the refund and it was processed over the phone. If I hadn't checked then I would be none the wiser!

So I go back to opening statement, I feel with the vets rapid expansion they have lost the personal touch and attention to detail.

Always a 5 star experience at Apex! Been with them for my dogs for 8 years and wouldn’t consider anywhere else! The friendliest bunch of staff & the love they have for your animals is second to none!

Fantastic vet practice with lovely staff. Everyone is friendly, welcoming and most importantly, caring. I know my dog is in fantastic hands at Apex.

I have been with Apex Vets since they first opened & always receive first class service the majority of staff know my dogs by name & they enjoy going to see the great toys & treats on offer. I mainly see Samuel & Chloe who I can’t recommend enough. Gizmo & Tyson look forward to their next scheduled visit!

Have had to come to the vets a couple of times recently and it’s been a great experience. Sam the vet is very knowledgable, helpful and my dog loves him.

Unfortunately we had to put our wee dog Cody to sleep this week. Been coming to Apex for more than two years with him and he had the best of care there.He was never a fan of vets but seemed so much more at ease with them compared to other vets in the past. Want to thank Rachel who he seen most, and also Sam,for being so good with Cody at the end.

Best Vets I have ever been to.
They are worthy of gold stars. Every member of the Staff is fabulous , caring and go the extra mile. You can see by the look on the customer’s faces just how much they are appreciated. Well done Apex 👏👏👏

Excellent practice with lovely kind and caring staff .

Can’t rate these guys more highly. Cat has a poorly thyroid and Apex have dealt with him with kindness and clever suggestions to manage a complex care scenario.

My dog was in the practice to receive his vaccination for the year. He also had an ear check and the vet found they were a little swollen so prescribed anti inflammatory medication ear drops. My dog was quite distressed when in the vet consultation room and the vet did not demonstrate to me how to put the ear drops in (if she would have done so I would have recognised that my dog would not have allowed me to put them in).

Once I got home, I tried to administer and my dog became very distressed, would not allow me to administer. I persevered and kept trying for two days, tried two of us, tried a different person trying to administer but still he was quite distressed.

I phoned Apex on the Saturday and asked if I could bring the ear drops back in exchange for another treatment. The nurse on the phone told me I should bring my dog in for a demonstration on how to put the ear drops in, I explained I did not require a demonstration as I knew how to administer, the problem was that my dog did not want me to administer them.

I asked to simply swap for another alternative treatment. I explained he had just been seen by the vet. The nurse told me she could not offer this unless I brought my dog in and paid for a consultation and alternative treatment - I had just been in the practice two days prior and paid for treatment which if the vet would have tried to put in my dogs ear, she would have known my dog would not tolerate. Dissatisfied, I felt the practice were just trying to make money from me and felt very uneasy about the situation so put the phone down and went back to trying another method of putting my dogs ear drops in. Luckily, a distraction technique worked (for anyone struggling- try to administer whilst your dog is waiting at the door to go out for a walk/to the garden).

My dog is seen nearly every two months to have his glands emptied, we are always straight on the phone to the vet if anything is wrong, we are probably on the phone to the vets a little too much! But want to make sure he is looked after as he is like our child! We would pay for anything he needed - but we felt we were being taken advantage of in this case.

My faith was shattered in the practice from then on - at the beginning I thought I had found a genuinely great practice but unfortunately, the owner shattered it even more on the Monday following my phone call with the nurse.

On Monday, I found an email in my inbox from the owner asking me to call him to speak about his concerns which the nurse had escalated to him. The owner had asked me to work with him to “better understand each other” and “take feedback”.

So, I sent a very detailed email allowing him my feedback on what I though was handled wrongly, what I thought could have been said better, even giving my opinion on what the nurse could have said on the phone.

I felt that the nurse was very condescending on the phone and let the owner know this on my emails. He let me know that he had worked with the nurse in question for over 11 years and he had never heard her being condescending over the phone. This may be the case, however, to basically make out like I am lying about her sounding condescending is very unprofessional and I really did not appreciate this from the owner.

He let me know that if I had spoken with him on the Saturday, he would have waived the fee. However, the nurse never mentioned any of this on the phone.

I ended my emails by asking why, if they had known and worked with one another for 11 years, had the nurse not offered to exchange my dogs ear drops for an alternative - waiving the fee?

For asking this question, and offering my feedback - which the owner did ask for on several occasions - my dog was banned from the practice.

In all my years of being a pet owner, in fact in all my years of dealing with ANY business at all I have NEVER experienced bad customer service like it.

So, BEWARE, if you feel strongly about anything, or have an opinion… be careful you may be banned from the practice for sharing it.

Thanks again for all yur help this week sadly my wee cat neann was, so ill had to put her over the rainbow Bridge the care u gave her and me was brilliant yur such a lovely bunch of people helping these wee animals yur the best.. Xx

What can I say.... Brilliant, fantastic, caring, family, professional, go the extra mile to take care of your babies, and more, lots more.

I can honestly say bring your pets to Apex and you will get 100%+ from the vets, nurses, receptionists, everyone who works there.

First time I have used Apex vets and I’m so impressed. Very clean and bright environment. All the staff seem happy. The vet (Doug, great name for a vet 😊) was very friendly, helpful, knowledgeable and genuine. The best bit for me though, was the cat lounge. Never seen that before in a vets and just thought it was a great idea. I will definitely be recommending Apex Vets. 5 Stars +

I regard Apex as the best practice in the area, very personal service and always recommend them to other pet owners.

Absolutely second to none attention to detail, in-depth knowledge and expertise of cat colonies i.e. a cat breeding setup. I would never take my animals anywhere else. Keep up the amazing work guys, from all of us at Stylisticat.