Apex Vets Avis 

269
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have always had a very positive experience every time I have visited Apex vets. I took my border collie in to see Sam the vet due to her having injured her paw. Sam showed care and compassion as wel... Voir plus

Noté 5 sur 5 étoiles

My boy Baxter is getting on a bit 13 he'd been sick, lethargic and bit wobbly. They examined him with such care & even noticed something I had missed, thank god or thank Apex vets he's doing fine toda... Voir plus

Noté 5 sur 5 étoiles

The staff here at Denny are so friendly and helpful. They are all warm and welcoming and deal professionally with everyone who calls in. I watched them all swing into action today dealing with an emer... Voir plus

Noté 5 sur 5 étoiles

My dog is the most nervous doggy ever after mistreatment from a previous vet she has major trust issues. The staff always take their time and go at her pace and never rush the process. Staff are all a... Voir plus

À propos de l'entreprise

  1. Vétérinaire

Informations provenant de diverses sources externes

Local, Independent, 24 hours companion animal veterinary surgery in Denny (Near Falkirk,) Scotland. Dedicated to the health and wellbeing of your pet. 24 hour emergency service is available. Where your pet is part of our family.


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4,9

Excellent

TrustScore 5 sur 5

269 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(269)

59 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

A modern, high quality vet practice

This was the first time I had taken my dog to meet the vet, having just moved from our previous vet practice.
The vet had already read my dog’s medical history before our appointment, and was ready to discuss details. He put my dog at ease immediately, then carried out a thorough examination.
I signed up for their monthly pet plan subscription, which turned out to be cheaper than the one I had been using before.
The reception staff were lovely
Overall, our visit was pleasant and hassle-free.

9 janvier 2024
Avis spontané
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Réponse de Apex Vets

Hi, thank you very much for taking the time to give us feedback on your first visit to the practice. Looking after our patients is in the forefront of everything we do, and taking the time with them is very important to us. Thank you so much! We are very pleased to hear this. Take care, Rhiann

Noté 5 sur 5 étoiles

Great service

I have been with Apex since the very start and have watched them grow to a very successful practice.
All the Vets, Nurses and reception staff are really good with my Golden Retrievers and they are always happy to visit - one was even born there by a successful C section.
In my opinion they are one of the best practices in the area.

5 janvier 2024
Avis spontané
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Réponse de Apex Vets

Hi Steve, thank you very much for taking the time to give us feedback. It is really appreciated. Thank you for sticking with us for all these years, that is amazing! We love to see you and the Golden gang in.

Take care and thank you again. Kind regards, Rhiann

Noté 5 sur 5 étoiles

Watson was a little unsure as usual but…

Watson was a little unsure as usual but as sure as he heard his name called vet Sam, he was fine. Everything is done to make dog and owner comfortable.
Watson had things checked out, medication prescribed then off to reception to finish off. Experience couldn’t be better.

4 janvier 2024
Avis spontané
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Réponse de Apex Vets

Thank you very much for your feedback. Uncle Sam is a firm favourite with the patients! This is fantastic to hear. Thank you so much again. Happy New Year! Take care, Rhiann

Noté 5 sur 5 étoiles

Friendly Knowledgeable Staff

Friendly, knowledgeable staff. Nice atmosphere, good with the animals and give good clear advice and direction. Well stocked shop too.

27 décembre 2023
Avis spontané
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Réponse de Apex Vets

Thank you very much for your feedback Dorothy. It is greatly appreciated. Lorraine and Heather will certainly be pleased to hear about the shop!! Thank you, Rhiann

Noté 5 sur 5 étoiles

Can't fault them

Have been using Apex for 4 years now. Moved to the practice after becoming unsatisfied with previous vet.
Always available is needed. Have their own out of hours, meaning it's always one of the practice vets you get and your not diverted to a random animal hospital in Glasgow.
Couldn't be happier with the service I have recieved for my complex care elderly dog, and cats. All vets are kind and will explain everything to you. Cheaper than previous vet too.

30 décembre 2023
Avis spontané
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Réponse de Apex Vets

Happy New Year, Jennifer! Thank you so much for giving us this feedback, we really appreciate it! We really pride ourselves in offering an out of hours service to our registered clients 365 days a year. It is something we are very thankful to be able to provide for our clients.

Hope you are well and we hope to see you soon (but not too soon!!). Kind regards, Rhiann

Noté 4 sur 5 étoiles

Claire is fantastic

My dog is nervous due to past traumatic experiences at another vet clinic. Apex has been amazing for the most part. Claire is spectacular with my dog, she takes the time to fuss over her and reassure her that it’s not a scary place and her confidence is building slowly but surely. This was set back previously by one of the other vets in this practice who didn’t explain anything to me and shoved a muzzle on my very anxious dog with no prior warning when she was hiding in the corner of the room. My dog got so distressed that her nose started bleeding with the muzzle on and I had to take it off. I do appreciate any dog under distress could be a cause for concern for a vet but the way this was previously handled was completely unacceptable and set her back again, this vet didn’t seem to care. Unsure if it was because of her breed or if there was another issue at the time. If it had been explained to me that a muzzle would be recommended then I would have put it on her myself with great care and not shove it on her face with force when she’s trembling in the corner with fear. I would now only go to Claire as she is so calm and good with my dog that we’re building up trust again (not.a muzzle in sight!) Overall knowing I will never make an appointment with the other vet I am very happy with the care provided. Reception staff are welcoming and friendly both on the phone and face to face.

11 décembre 2023
Avis spontané
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Réponse de Apex Vets

Hi Kaz, thank you very much for taking the time to give us feedback. We are so pleased to hear that your experience with us has been great, for the most part. I am sorry that you did not have a good consultation on that occasion. This is not what we want clients to expect from us. We always share our feedback with the rest of the team and always take on board any feedback given. Are you able to contact us directly at info@apexvets.com and mark for the attention of Rhiann, so that we can get some more information about this instance and ensure this has been reviewed.

Thank you again for your valuable feedback. Hope to speak to you soon. Kind regards, Rhiann

Noté 5 sur 5 étoiles

Glen as always fully checked Dexter…

Glen as always fully checked Dexter (english springer spaniel)......
He was in for ongoing medication as he has had both critiate ligerments done. His injections work wonders.

28 décembre 2023
Avis spontané
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Réponse de Apex Vets

Hi Lorraine, hope you had a good new year! Thank you very much for leaving us this feedback! I have shared this with the rest of the team. It is so great to hear that Dexter is doing well on his monthly injections. Kind regards, Rhiann

Noté 5 sur 5 étoiles

First class vets

Excellent vets with all staff - from receptionists to nurses to vets - friendly, helpful, honest and professional.
Highly recommend

27 décembre 2023
Avis spontané
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Réponse de Apex Vets

Hi Arlene, thank you so much for your kind feedback. Hope you and the gang had a lovely new year! I have shared this with the rest of the team. Take care, Rhiann

Noté 5 sur 5 étoiles

Puppy health check.

Excellent service which was both totally thorough & professional. Communicated the process of our puppies visit and answered our queries with quality feedback, knowledge and in a very courteous manner.

19 décembre 2023
Avis spontané
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Réponse de Apex Vets

Thank you very much for your fantastic feedback! This is great to hear. I have shared this with the team. Kind regards, Rhiann

Noté 5 sur 5 étoiles

Great service from the minute you walk…

Great service from the minute you walk through the door. Consultation with Jennifer was professional and also caring. The appointment wasn't rushed and every question was answered with respect. Apex trade on the assumption that your animals are part of their family and this is 100% true.

15 décembre 2023
Avis spontané
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Réponse de Apex Vets

Thank you so much! I will pass this on to Jennifer for you, this is so lovely to hear. Olive and Sapphire are frequent flyers - though we do love to see them! We really do care and treat them as if they are our own. Thank you, Rhiann

Noté 5 sur 5 étoiles

Emergency treatment excellent

Emergency treatment required as puppy had taken ibuprofen. From initial phone call with Shona to discharge treatment was excellent, procedure explained fully. Amy, care assistant, who sat with us during all necessary vomiting and vet (sorry, forgotten name) were both brilliant. Quite traumatic visit handled with efficiency and calm. So glad werein this practice. Thank you

15 décembre 2023
Avis spontané
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Réponse de Apex Vets

Hi Mary, thank you very much for your feedback. Hope cheeky Harley is doing okay now and has forgiven us!! I have passed this on to the team, Amy and Jennifer. It is very much appreciated. Take care, Rhiann

Noté 5 sur 5 étoiles

Apex Vets are wonderful

Having been to two seperate vets with our dog we thought 3rd time lucky with Apex vets..and it was absolutely the right decision.
All the staff from the receptionist to the vets are lovely attentive and compassionate and do their utmost to facilitate all of your pets needs.
I always feel that our boy is in the safest hands

9 décembre 2023
Avis spontané
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Réponse de Apex Vets

Hi Jenni, that is so lovely to hear thank you so much for your feedback. I have shared this with the rest of the team, it is always great to hear. I hope little Paulo enjoyed his breakfast when he got home!! Thanks, Rhiann

Noté 5 sur 5 étoiles

Best Vet Practice

All the staff are so helpful and they have a great monthly plan that we signed up for to cover annual costs. The rates are competitive and the vets are knowledgeable and the vet nurses are kind and very competent.

6 décembre 2023
Avis spontané
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Réponse de Apex Vets

Hi Rhona, thank you so much for your feedback, we appreciate it! We are glad that you feel the Healthy Pets Club is good value for money. I have shared your feedback with the rest of the team. Thanks, Rhiann

Noté 5 sur 5 étoiles

Best Vet Ever

Best vet I have ever been to. Everyone cares about the animal and are lovely to their owners. Even the receptionists love the animals and always speak to them.
Went today as I thought there was something wrong with my puppies front leg. It turns out to be fine so I was only charged a small amount.
My last vet would have insisted on an X-ray.
This vet practice just cared about the animals and not how much money they are getting from the owners.

22 novembre 2023
Avis spontané
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Réponse de Apex Vets

Thank you so much for your valuable feedback Moira. I hope that Brenda's leg is feeling better now! Take care. Kind regards, Rhiann

Noté 5 sur 5 étoiles

Excellent vet

As always great service from a very professional and friendly team. highly recommend

14 novembre 2023
Avis spontané
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Réponse de Apex Vets

Thank you so much! We appreciate your feedback. Take care, Rhiann

Noté 5 sur 5 étoiles

Brilliant Team

They are an excellent team and taking care of my dog in a really hard time. They have been amazing.

27 octobre 2023
Avis spontané
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Réponse de Apex Vets

Thank you so much Lisa, we love to see little Dolly in. Hope she is doing okay! Thank you, Rhiann

Noté 5 sur 5 étoiles

Apex Vets are brilliant

Apex Vets are brilliant. Our Barney firstly saw Callum for his healthcheck/second vaccine and then also got his nails cut by Chloe. Both are so knowledgeable and great with Barney. We also had to bring Barney back urgently as he ate a bulb in our garden that we didn’t know was toxic to dogs. Apex Vets (Rhiann) managed to book us in within 20 mins of me calling and Kelly made sure he got the treatment he required. Whilst we were waiting Rhiann and Storm were great with reassuring my partner and I that Barney was getting the best care. Barney is now completely better and back to doing zoomies in the garden. Can’t recommend this team enough!

24 octobre 2023
Avis spontané
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Réponse de Apex Vets

Hi Beth, thank so much for your lovely feedback. It really means a lot to us. We hope Barney is doing well and not been up to any more mischievousness, though we must admit we enjoyed the cuddles with him! We look forward to seeing him in for his monthly weight checks for his preventatives. Take care. Thank you, Rhiann

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