Bartosz from Kent has been very helpful. He continually kept in contact with me, and has assured me my magenta cartridge will arrive by noon today. He should be a valued member of your team, and in... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Netea Pop - superb customer service. I have always struggled with using the portal and she supported me throughout, made sure I had the full access I required and gave me clear instructions on what I... Voir plus
L'entreprise a répondu
I dealt with Yemi who was very helpful and quick in resolving the issues we were having with our on site printer. Great customer service and the issue was resolved quickly with no issues, very happy... Voir plus
L'entreprise a répondu
Apogee have always been a very helpful can do company and only a phonecall away with an issue. Paul Kempster is exceptional when dealing with office issues. Consumables and Waste bins are deliv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériel de bureau
- Service de cloud computing
- Entreprise de logiciels
- Fournisseur de logiciels
Informations provenant de diverses sources externes
Apogee is Europe’s largest multi-brand provider of print, document and process technology and outsource services.
Coordonnées de contact
Royaume-Uni
- www.apogeecorp.com
4,8
Excellent
469 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Andy explained well all the new items…
Andy explained well all the new items Apogee can help us with.
Although not all apply to us it has given us food for thought & enabled me to ask questions if our current policies.
24 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Steve, Thanks for your 5* feedback for Andy. To help me pass this praise on, do you have a last name please? We really appreciate you taking the time to write a review. Thank your for your support.
Sarah Uddin
Director of Customer Success and Experience
Fantastic service from Andy and his…
Fantastic service from Andy and his team. Great start to our project.
24 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Jordan, Thank you so much for your 5* review and for taking the time to recognise the hard work that Andy and his team do to support our customers. To enable me to feed this back to Andy and team, do you have last name please?
Sarah Uddin
Director of Customer Success & Experience
Matt was reliable
Matt was reliable, friendly and was needed at short notice and just adapted his day for the unit.
23 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Sam, Thank you so much for your 5* review and for taking the time to recognise how hard Matt works to deliver an excellent service. We will be sure to feed this back. Thank you once again.
Sarah Uddin
Director of Customer Success & Experience
Apogee employ good staff!
Apogee have provided an excellent service from my perspective. Our onsite mail/print services are run efficiently and as always with outstanding customer service by Peter and Marie. Everyone in our department knows Peter and Marie and they are always happy to work on a solution that suits the staff and students in the libraries. Engineers also attend very quickly to fix machines and also take the time to explain the issue so we can help prevent it happening again. Very happy with the service and machines we have been provided with so far.
23 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi, Thank you so much for your review, for giving us 5 star feedback and for providing such wonderful feedback for Pete and Marie. We will be sure to pass this onto them both and we are so happy you are pleased with the excellent service they are delivering.
Sarah, Director of Customer Success & Experience
Apogee
Great service
Peter and Marie have been great when assisting with queries.
23 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Matthew, Thank you so much for your review, for giving us 5 star feedback and for giving a shout out to Peter and Marie. We will be sure to pass the feedback onto them both.
Sarah, Director of Customer Success & Experience
Apogee
Great service provide by NICK BILLINGTON
None of my computers would print and whilst i normally struggle to speak personally with anyone at Apogee, i managed to get hold of Nick Billington, he was so helpful and is a massive plus for your company. It would be much appreciated if these comments coul;d be passed onto him and if you have a staff incentice scheme i would like to recommend him for an award
22 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Richard, Thank you so much for your review, for giving us 5 star feedback and for giving such high praise for Nick. He certainly is a star! We will be sure to pass the feedback onto him and his line manager. We have a number of incentive schemes for employees and will ensure Nick is recognised for his brilliant contribution.
Sarah, Director of Customer Success & Experience
Apogee
Staff on UoS are excellent
Nothing is ever too much trouble and always done quickly. Thanks v much for all the running around that you both do.
22 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi, Thank you so much for your review, for giving us 5 star feedback and for giving a shout out to Pete and Marie at Sunderland Uni. We will be sure to pass this onto them both!
Sarah, Director of Customer Success & Experience
Apogee
Excellent Service
Quick and reliable service, always just a call or email away and prompt responses from both Peter and Marie. Nothing is too much trouble.
19 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Lisa, Thank you so much for your review, for giving us 5 star feedback and for giving a shout out to Peter and Marie. We look forward to our continued partnership.
Sarah, Director of Customer Success & Experience
Apogee
First Class Service
I contacted Apogee to help with an issue and they responded excellently, first of all with Enda O'Toole (customer experience coordinator) on the phone arranging the call and then Ben Perkins offering his expert advice on how to rectify the problem. A five star service !
19 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi,, Thank you so much for your review, for giving us 5 star feedback and for giving a shout out to Enda and Ben.
Sarah, Director of Customer Success & Experience
Apogee
A great company to work with
A great company to work with. Support engineer Robert Burchfield resolves calls within SLA, has an excellent rapport with users and resolves hardware issues very quickly without impacting on users printing availability when parts are required. His expert knowledge of the printing estate is invaluable in managing the estate. The account manager, Angelique Claro is always on hand to deal with any issues which are always resolved without fuss quickly and efficiently ensuring an excellent customer experience.
19 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi MTW, Thank you so much for your review, for giving us 5 star feedback and for giving a shout out to Rob and Angelique. We are proud to deliver excellent customer experience and look forward to our continued partnership.
Sarah, Director of Customer Success & Experience
Apogee
Honest and knowledgeable
10 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi, Thank you so much for your review and for giving us 5 star feedback. If there was anyone in particular that you'd like to mention, please do let us know and we'll pass on the great feedback.
Sarah, Director of Customer Success & Experience
Apogee
Great customer account manager
Great customer relations with Andy Hinchcliffe our account manager. Always looks after us during renewals and if we have any issues.
Support services are very good and always on hand with local technicians if a call out is required.
18 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Matthew, Thank you so much for your review, for giving us 5 star feedback and for giving a shout out to Andy and our service teams. We look forward to our continued partnership.
Sarah, Director of Customer Success & Experience
Apogee
The engineer was efficient and worked…
The engineer was efficient and worked in a timely and neat manner, he explained what was wrong and fixed the problem. He was very nice Ben fulker
Engineer no.3009
16 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Amanda, Thank you so much for your review and for giving us 5 star feedback. If there was anyone in particular that you'd like to mention, please do let us know and we'll pass on the great feedback.
Sarah, Director of Customer Success & Experience
Apogee
Ashik Zaman was very swift and helpful…
Ashik Zaman was very swift and helpful in getting a printer in our building resolve. Ashik was able to provide an extensive solution in resolve our printer issue. Highly recommend!
12 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Phong, Thank you so much for your review. We are pleased to hear that Ashik is delivering excellent customer service. Thank you for giving us 5 star feedback.
Sarah, Director of Customer Success & Experience
Apogee
Fantastic service and support
We have been an Apogee customer for many, many years. The service by the Apogee Team and support from our Account Manager Raymond Stewart is second to none. Would highly recommend any services from Apogee.
17 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Angela, Thank you so much for your review and for giving us 5 star feedback. It's great to hear that Ray is providing excellent service and we look forward to our continued partnership.
Sarah, Director of Customer Success & Experience
Apogee
Thanks Ashik R for a great service
Thanks Ashik R for a great service. Had some teething issue but they were fixed promptly.
18 décembre 2023
Avis spontané
Réponse de Apogee Corporation
Hi William, Thank you so much for your review. We are pleased to hear that Ashik is delivering excellent customer service. Thank you for giving us 5 star feedback.
Sarah, Director of Customer Success & Experience
Apogee
Excellent Relationship Manager
Many thanks to David Wright for support on a fairly complex contract, dealing with frequent obstacles in a calm and professional manner.
More than happy to work together in the future. :)
16 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi, Thank you so much for your review, for giving us 5 star feedback and for giving a shout out to David. We look forward to our continued partnership.
Sarah, Director of Customer Success & Experience
Apogee
Andy H has taken the time to understand…
Andy H has taken the time to understand our business and our specific requirements. The products and services offered are tailored to help us grow efficiently and effectively.
11 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi, Thank you so much for your review and for giving us 5 star feedback. Understanding our customers and helping them to achieve their outcomes is our top priority. We look forward to our continued partnership.
Sarah, Director of Customer Success & Experience
Apogee
This was great work from Ashik Zaman
This was great work from Ashik Zaman, the ticket was resolved within 1 hour. Great work - thanks
3 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Harpinder, Thank you so much for your review. We are pleased to hear that Ashik is delivering excellent customer service. Thank you for giving us 5 star feedback.
Sarah, Director of Customer Success & Experience
Apogee
Great Service
Recently got into work with Apogee to replace a lot of our printers. The installation process has been smooth and easy so far. Richard G has been an excellent account manager. Always available and helpful.
16 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Connor, Thank you so much for your review. We are pleased to hear that Richard is taking good care of you and delivering excellent customer service. Thank you for giving us 5 star feedback and we look forward to our continued partnership.
Sarah, Director of Customer Success & Experience
Apogee
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.