Bartosz from Kent has been very helpful. He continually kept in contact with me, and has assured me my magenta cartridge will arrive by noon today. He should be a valued member of your team, and in... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Netea Pop - superb customer service. I have always struggled with using the portal and she supported me throughout, made sure I had the full access I required and gave me clear instructions on what I... Voir plus
L'entreprise a répondu
I dealt with Yemi who was very helpful and quick in resolving the issues we were having with our on site printer. Great customer service and the issue was resolved quickly with no issues, very happy... Voir plus
L'entreprise a répondu
Apogee have always been a very helpful can do company and only a phonecall away with an issue. Paul Kempster is exceptional when dealing with office issues. Consumables and Waste bins are deliv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériel de bureau
- Service de cloud computing
- Entreprise de logiciels
- Fournisseur de logiciels
Informations provenant de diverses sources externes
Apogee is Europe’s largest multi-brand provider of print, document and process technology and outsource services.
Coordonnées de contact
Royaume-Uni
- www.apogeecorp.com
4,8
Excellent
469 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Ben did a great job
Ben did a great job
Managed to use the original IP Address which was great.
14 février 2024
Avis spontané
Réponse de Apogee Corporation
Hi Paul, Thanks for your review and for leaving us 5* feedback. We really appreciate your time and so glad to hear that Ben is delivering great customer service.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Great experience
Scott Harris has been a great help with explaining everything we needed for our new printing solutions. The aftercare has been fantastic and I would highly recommend Apogee Corporation.
13 février 2024
Avis spontané
Réponse de Apogee Corporation
Hi Jenny, Thanks for your review and for giving us 5* feedback. It's great hear that Scott and our wider team are supporting you and your business. We look forward to our continued partnership.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
We have been working with Apogee for 8…
We have been working with Apogee for 8 years and have a good relationship with them. Kate our account manager is very helpful and will always do her best to assist with any issues that may arise. I would recommend Apogee as a printing supplier. We are also exploring other manged business solutions with them.
12 février 2024
Avis spontané
Réponse de Apogee Corporation
Hi Joanne, Thanks for your review and for giving us 5* feedback. It's great hear that you are well looked after with Kate and look forward to our continued partnership as we explore further opportunities.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
always helpful and willing to help
always helpful and willing to help. nothing seems too much trouble - will go above and beyond
9 février 2024
Avis spontané
Réponse de Apogee Corporation
Hi Amy, Thanks for your review and for leaving us 5* feedback. We really appreciate your time and so glad to hear we are delivering great customer service.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Quick response
Email sent to Matt at 10:24 and all sorted and request actioned by 11:10 - we can now print specific forms from a specific printer draw
7 février 2024
Avis spontané
Réponse de Apogee Corporation
Hi Kay, Thanks for your review and for giving us 5* feedback, thanks to the fab work and super quick response provided by Matt. We'll be sure to pass this on.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Having worked with apogee for a number…
Having worked with apogee for a number of years and still year on year receive a great service form our account manager.
6 février 2024
Avis spontané
Réponse de Apogee Corporation
Hi Emma, Thank you for your review and for leaving us 5* feedback. We would love to pass on your comments to your account manager, if you would be kind enough to provide his name.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Always Helpful and Efficient
The technician, Ashik, confirmed with me that the job had been completed and was very polite and helpful! As always!
5 février 2024
Avis spontané
Réponse de Apogee Corporation
Hi Kadie, Thank you for your review and for giving us 5* feedback. We'll be sure to pass on your praise to Ashik for delivering excellent customer service.
Thanks
Sarah Uddin
Director of Customer Success & Experience
Excellent service
Shout out to Mike Hissey, printer engineer who assisted us in Swindon today. We had experienced some long standing issues with a very delayed printer replacement. Mike was very helpful and a breath of fresh air to work with. He actually ended up fixing 3 printers for us, and even came back to the site at short notice, after leaving for the day, to assist us further.
Big thank you to Mike!!
2 février 2024
Avis spontané
Réponse de Apogee Corporation
Hi Rochelle, Thank you for your review and for giving us 5* feedback. We'll be sure to pass on your praise to Mike, an amazing example of our team going above and beyond.
Thanks
Sarah Uddin
Director of Customer Success & Experience
Great Service
Great service given by Mike Hissey. Pleasant to deal with and resolved and fixed the issue with our printer.
2 février 2024
Avis spontané
Réponse de Apogee Corporation
Hi Angie, Thank you for your review and for giving us 5* feedback. We'll be sure to pass on your praise to Mike and pleased that he delivered service excellence.
Thanks
Sarah Uddin
Director of Customer Success & Experience
Error code issue
Prompt response. Easy to deal with. Helpful with any additional questions and made sure to follow up after the issue had been solved.
31 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Afoley, Thank you so much for your review and for leaving us 5* feedback. If there are any particular engineers you'd like to mention, please do let me know.
Sarah Uddin
Director of Customer Success & Experience
Excellent service!
Alfie helped me over the course of several days to get my laptop connected to my work printer. This was a complex case as the same set of instructions worked for a desktop of the same computer type but not the laptop. Alfie's expertise and persistence saw that the job got done. More importantly, Alfie's excellent customer service skills and personable approach made an inconvenient IT problem an enjoyable experience.
30 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Colleen, Thank you for your review and for giving us 5* feedback. I'm so pleased that Alfie was able to help resolve your issue and the amazing service he delivered. I will pass on the amazing feedback.
Thanks
Sarah Uddin
Director of Customer Success & Experience
The engineer was helpful and efficient
The engineer was helpful and efficient, we had a major problem with our printer and staff were getting very stressed but he remained focused and calm and got the job done. He even cleaned up after himself
31 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Jw, Thank you so much for your review and for leaving us 5* feedback. I believe it was Matt Wadler who attended. Thanks so much for recognising the hard work he puts in.
Sarah Uddin
Director of Customer Success & Experience
Réponse de Apogee Corporation
Hi Bruna, Thank you for your review and for giving us 5* feedback. I will pass on your wonderful feedback to Ashik.
Thanks
Sarah Uddin
Director of Customer Success & Experience
Jimmey is extremely helpful and offers…
Jimmy wickham is extremely helpful and offers amazing customer service.
Highly recommended 👍
28 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi, Thank you so much for your review and for leaving us 5* feedback. I will certainly pass on your feedback to Jimmy. We look forward to continuing to deliver service excellence.
Sarah Uddin
Director of Customer Success & Experience
Good Service and Pricing
Since Apogee took over our printer requirements it has run relatively well apart from the odd hiccup. However, we are grateful that we have Andy as our account manager as no matter what our problem may be he will resolve it.
The prices have always been fair and the level of service has always met expectations.
I would recommend Apogee and Andy Hinchliff to other businesses
29 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Jake, Thank you so much for your review, for giving us 5 star feedback and for giving a shout out to Andy. We look forward to our continued partnership.
Sarah, Director of Customer Success & Experience
Apogee
Réponse de Apogee Corporation
Hi Mark, Thank you so much for your review and for leaving us 5* feedback. If there are any particular engineers you'd like to mention, please do let me know.
Sarah Uddin
Director of Customer Success & Experience
Above and Beyond
We've been working with Apogee for 7 months - they've been handling our outbound mail function. The service so far has been brilliant. The team is very accessible and has a customer-first approach. Apogee's Account Director - Luke W, Commerical Manager - Nicolas C, and Senior Workplace Consultant, Michael K, have all been exceptional. Keep up the great work.
26 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Robert, Thank you so much for your review and for giving us 5* feedback. We'll be sure to pass on the great feedback to the team and look forward to our continued partnership.
Sarah Uddin
Director of Customer Success & Experience
helpful and personable
Apogee was very helpful and fixed the issue with the toner on our printer.
16 novembre 2023
Avis spontané
Réponse de Apogee Corporation
Hi Paul, Thank you for your review and for giving us 5 star feedback. If there is anyone in particular that helped you, would love to be able to pass your feedback on.
Thanks
Sarah Uddin
Director of Customer Success & Experience
Printers out of toner
Printers out of toner
2 of our printers were out of black toner, due to ARMA not running correctly on them. I emailed internationalservice at apogee.com and asked if they could rush a couple out. Rob from that team replied first thing:
- ARMA was alerted that they needed to get reporting running.
- Both toners were sent. Rob even gave me the USPS tracking numbers.
As always, I had a great experience.
25 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Bob, Thank you so much for your review and your 5* feedback. I'll be sure to pass on the feedback to Rob. We are always on hand to help.
Sarah Uddin
Director of Customer Success & Experience
Unviersity of Sunderland review
Marie and Peter do a fantastic job at the University of Sunderland - very helpful and professional - nothing is too much trouble - 10/10 service
15 janvier 2024
Avis spontané
Réponse de Apogee Corporation
Hi Alison, Thank you for your review, for giving us 5* feedback and for recognising the hard work that Peter and Marie do in the University. We'll be sure to pass on the great feedback.
Thanks
Sarah Uddin
Director of Customer Success and Experience
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