Arcadia Avis 1 160

This company is to be avoided at all costs, especially in Maine. For some reason there is a loophole allowing more than one solar company to be on any given customers account. This means that someone can be basically paying their bill twice (or more) for the same amount of electric. Although the companies are supposed to do what they can to make sure this doesn't happen this company did nothing and when the situation presented itself, they basically said that the contract was the contract. Additionally, after my account was inactivated in July of last year, I received charges over 4 months later and when I called they said again...it was allowed in their contract. When asking tp speak with someone else to appeal it, I was told that was "the end of the line" and when I asked for a recording of the call, I was hung up on.

Truly avoid at all costs. I will be filing a well deserved complaint with the BBB and with the attorney generals office in Maine

Be very afraid. One of the worst run companies out there. There claims of savings are extremely misleading and their billing department is a nightmare. I discontinued the service in July of 2024 and just had my credit card billed for over $100 claiming I still owe them money from Spring of 2024.

WE signed up about a year ago. It took a couple of months to get the billing synchronized, but we are saving money and getting good service. I have no qualms about recommending Arcadia to others.

This company is a ploy to steal your money. Once you cancel, they continue to charge you from all of your added up "credits" for months. You can't even remove your credit card from the website, it's wild.

The salesperson (male, from out of state) was very professional. It took a while for this to get processing and there was a surprise bill eventually but I think there are savings overall. I'm not inclined to stop this anytime soon and possibly I am doing good by doing well. I think maybe better for homeowners in primary residences but I have not run the numbers thoroughly..however I live in Maine and enjoyed low summer bills.

They are double billing me 6 months late. I have emailed 2 times and called once to cancel but they don't do it. I seem to be paying hundreds more than needed and it is very frustrating

I began using Arcadia in July of last year. Up until this point, it met my expectations. I saved a few pennies on each ConEd bill, as advertised, for using Arcadia's solar energy in my region. However, I just received my most recent Arcadia statement to the tune of $765.21. My ConEd bill for this billing period is only $109.98. So where is this additional cost coming from?

According to my email with an Arcadia customer support agent, “It is essentially your repayment for the solar credits that reduced your ConEd bill.” I am being asked to repay, in excess, for the savings that I was promised. Therefore there are no savings.

Arcadia is practicing false advertising, and is a bait and switch operation. It is unfortunately taking advantage of consumers across the country.

The positive reviews here on Trust Pilot are no doubt from customers that have not yet received their surprise bill for "solar credits".

Essentially, you will pay a large fee to fund Community Solar. You have no way of knowing what that fee will be or when it will be charged. In return, you will receive small discounts on your energy bill, but the surprise fee will completely override any savings that you saw on your bill.

I recommend that if you have not yet been hit with this bill, cancel your account immediately before you are taken advantage of by this company.

My electric bill is higher and when the lady came to my door she said it would be lower

The negative views expressed here are mostly about billing, which is nonlinear. Once you are in the program and "get" space on a farm, things settle down. Billing is ALWAYS months in arrears, which is unfortunate because it confuses people. It has taken a spreadsheet and a year to stabilize the economic advantage offered here, which is minimal; but we have to start to save the planet somewhere. When you are fully integrated into their system, expect them to offset around 50% of your electric bill. They will bill you for that offset, less a small discount. In my case, in Cook County Illinois, the savings stabilized at 5% of the total ComEd bill, and about 10% of the Arcadia offset. It's not much, but we have to start somewhere, and hey, you get to save 5% of your bill while being a solar advocate. The Arcadia billing is delayed by 3-4 months, which I think just confuses a lot of folks.

This company is a huge scam. Your bill will be higher and you’ll continue to be charged long after you cancel your account with Arcadia.

I am concerned about climate change, and my house is unsuitable for solar panels. At an Eco Fair, I spoke with a representative from Solar Landscape, a community solar developer, and soon subscribed to a nearby solar field in Dayton, NJ. Arcadia has managed this account and we consistently get at least $20 off each electric bill from PSE&G. A great program for the many of us who cannot install panels directly! We've had this for several years now.

Hola a todos soy nuevo usando el servicio hasta el momento todo muy bien mi factura ha disminuido un 50%, todo debemos aportar nuestro empeño de controlar el uso energético, espero nunca tener que mal calificar este servicio. Att. Ramón Hidalgo

I haven't really had the chance to use it just yet just accepted it I'll update later and tell you how it went

Avoid Arcadia at all costs! They made a mess of my utility billing and trying to resolve issues with their customer service is nothing short of a nightmare.

Be careful what you sign up for, these people are scamming us. They come knocking at your door and have great convos and make it seem like you will be “saving” money, but a couple billing cycles into it you get SCAMMED. When you see a credit on your account which makes you think you are saving, guess what FALSE, they still deduct from your bank account because you have to pay Arcadia even though you have a credit with your electric company. Also when you sign up they say that everything is through them now if you have any questions but the moment I called and they didn’t have an answer they referred me to call my electric company. *NOTE: SCAM SCAM SCAM!!!!

Scam I never signed up for this my electric bill was 107.00 but with this company it's now 246.00 they said they had 90 days to look into this that was back in September still being charged for this every month extra I live on a fixed income. They never investigated it . Take me off your crap. I live in a one bedroom cracker jack box and now my electric getting shut off because of your incompetent. And never mind getting help from you supervisor Anahi who did no investigation.I will be letting everyone know this is a scam that I didn't sign up for.

Scammed. I moved out 3 months ago and am still receiving bills and charges to my bank account. I have contacted customer services at least 3 times and they keep assuring me that my account is closed. Then I get another charge. I'm furious and will be reporting this company to everyone I can.

Great company. It has really saved us a lot on electric bill. No problems or hassle, glad we decided to go with them.

What a great company!!! Saving so much money on my bill!

Billing makes zero sense. Everything seems great when you get a low bill one month but then they will charge for you the "credits" you received later on.