Excellent prompt service and communication. Tina Thackray was very courteous and capable. She answered me straight and completely the first time I asked her a question. An admirable professional and a... Voir plus
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Lisez les avis des autres
The issue i needed advice with was clear and detailed imformation was given to me. I cannot remember the name of the person i spoke to great customer service she was. I would recomment anyone to th... Voir plus
L'entreprise a répondu
you gave advice i needed to deal with the problem with barnsley council, it seems they do not want to change this situation may need leagal intervention.
Contacted them under a works policy. Spoke to three different people, completed forms and provided medical documents. Once they had all this they informed me that there are no longer my insurance pr... Voir plus
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À propos de l'entreprise
À propos de Arc Legal Group
Écrit par l'entreprise
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Coordonnées de contact
Lodge Lane, CO4 5NE, Langham, Royaume-Uni
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4,1
Bien
2 k avis
Demande des avis aux clients
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Very kind and helpful
19 août 2026
Réponse de Arc Legal Group
Dear Mr Gardner,
We are pleased to hear that you considered our team to be kind and helpful and we appreciate your feedback.
With kind regards,
Arc Legal Group
Would not recommend
Would not recommend. This will impact the insurance company come renewal time. This company has lost S.Wheels money.
Response to Arc the claim handler manager said he wasn't going to put through. Do you have full transparency what my covet actually covered is it decided in the day?
18 août 2026
Réponse de Arc Legal Group
Dear Lorna,
Thank you for your feedback. We note that our legal advisers informed you that policy coverage would not be able to be determined without submission of a claim form and provided you with the link to the Online Claims System. We will be happy to review the circumstances of your dispute, upon receipt of a completed claim form.
With kind regards,
Arc Legal Group
Réponse de Arc Legal Group
Dear Jasveer,
We are pleased you were satisfied with the customer service you received. Thank you for providing your feedback.
With kind regards,
Arc Legal Group
General advice - disappointed
General advice. No written advice. Don’t make hardly any adjustments for known disabilities.
Took out motorhome policy with legal advice and dispute policy and was surprised to find out it is a general advice line with no specific motoring or dvla and registration experts to call upon.
Very disappointed and feel less confident and less supported after calling them
Thank you for the reply. Note you make no mention of disability adjustments!
18 août 2026
Avis spontané
Réponse de Arc Legal Group
Dear Mr Nelson,
We are sorry to hear about your disappointing experience and the lack of specific advice you received. We understand your frustration regarding the general nature of the guidance, however the legal assistance helpline is a telephone-based service providing general legal advice. We are constantly reviewing our resources to better assist our customers.
With kind regards,
Arc Legal Group
Réponse de Arc Legal Group
Dear Jon White,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service helpful and efficient.
Kind Regards,
Arc Legal Group
Didn't seem to know what legal…
Didn't seem to know what legal assistance to give although ditectly passed from my insurers. One phone call professing ignorance then nothing!
30 juillet 2026
Réponse de Arc Legal Group
Dear Customer,
We are sorry to hear that your experience did not meet your expectations. Our legal helpline is a telephone-based service which aims to provide clear guidance. We note that the legal adviser has agreed to provide you with a claim form to complete in order that our Claims Team can assess the specific circumstances of your claim and advise whether or not your dispute is covered by your legal expenses insurance.
If you have not yet received the claim form, please contact us.
With kind regards,
Arc Legal Group
ARC legal expenses, bad company, poor service
1071/000258
Have home insurance with Allianz. Made a claim for legal expenses. Arc Legal are very slow to respond and are adding more stress on the matter I wanted legal assistance with. Now taking me through the complaints procedure, dragging matter on unnecessarily.
I have wrote numerous emails to them. They are blaming their law firm, and diverting the issue. Very bad company . I am very worried now that they have compromised my issue and I will suffer a bigger loss as a result of their actions.
Very slow to respond, refused my claim for a reason which is not fair. They are deliberately longing out the complaint so they do not have to provide their services Appalling service!
10 août 2026
Avis spontané
Réponse de Arc Legal Group
Dear Customer,
We understand how frustrating and worrying it must be to feel that your issue has been compromised and that the process is being prolonged unnecessarily. We are committed to reviewing your concerns thoroughly and we have formally acknowledged your complaint which will now be investigated by our Customer Relations Team.
With kind regards,
Arc Legal Group
Réponse de Arc Legal Group
Dear Bharat,
Thank you for your review, we appreciate you taking the time to provide feedback.
Arc Legal Group
AP's review for Arc Legal
My honest personal experience with the Arc Legal is not satisfactory. They did not progressed my claim with the Interparcel Ltd. courier company to get me minimum amount which I was entitle for compensation.
22 mai 2026
Réponse de Arc Legal Group
Dear Ashok Patel,
We are sorry to hear you are unhappy with your experience, I have raised a complaint on your behalf and the team will be in touch within 5 working days.
Kind Regards,
Arc Legal Group
Advised to complete a legal form
Advised to complete a legal form. No advice on how to complete it.
Sent me a claim form as well. It's as clear as mud with no guidance notes.
12 août 2026
Réponse de Arc Legal Group
Dear Rosalind West,
We appreciate you sharing your experience. We are sorry you are finding it difficult to complete the form.
Please call 0344 770 9000, and request support in filling out the form.
Kind Regards,
Arc Legal Group
Process driven rather than client focussed.
In my experience this company was slow to respond and it seemed that they are more interested in their processes than putting the customer in the foreground. Most recently it took a month to receive a reply from them and I did not find it helpful when I received the response. People use their service generally because they have a problem and they require professional help in sometimes stressful situations. I would not recommend this company because I found they were not helpful.
6 mai 2026
Réponse de Arc Legal Group
Dear Carmel,
We are truly sorry to hear about your experience and the delays you encountered. I have raised a complaint on your behalf and the team will be in touch within 5 working days.
Kind Regards,
Arc Legal Group
Timely response
Immediately after the initial call, an email with the link and where I could submit the dicuments was sent and I embarked on the same without delay
7 août 2026
Réponse de Arc Legal Group
Hi
We're so glad to hear that our process for submitting documents was efficient and straightforward for you. We appreciate your positive feedback!
Arc Legal Group
Réponse de Arc Legal Group
Dear Charlotte,
Thank you for your positive feedback. We are so pleased to hear that our team provided you with helpful and reassuring support over the phone.
Arc Legal Group
Prompt response to our legal query on…
Prompt response to our legal query on contractual consumer act 2015
10 août 2026
Réponse de Arc Legal Group
Dear David & Denise,
We truly appreciate your kind words! We are delighted we could assist with your legal query effectively.
Arc Legal Group
It can be very difficult speaking to…
It can be very difficult speaking to the right person. You then wait for them to get back to you and they have gone on annual vacation.
3 août 2026
Réponse de Arc Legal Group
Dear Ju,
We appreciate your feedback and understand your frustration with reaching the right person.
Kind regards,
Arc Legal Group
Didn't really grasp the issue and…
Didn't really grasp the issue and suggested that a neighbouring property currently in construction, is entitled to install a gate onto my property in order to provide a shortcut to the town and station. Didn't ask to see my Land Registry documents which shows precisely who has a right to access my driveway.
13 août 2026
Réponse de Arc Legal Group
Dear Michael,
We are truly sorry to hear about your frustrating experience and the misunderstanding regarding your property rights.
Unfortunately, our Legal Helpline is only able to provide general legal guidance and is not able to review or advise on specific documents.
However, I note that a Claim Form has now been issued to you. Once this has been received, our Claims Team will be able to review the documentation and consider the matter in more detail, including any assistance that may be available under your policy.
Kind regards,
Arc Legal Group
The efficiency of the service I have…
The efficiency of the service I have received to date has been very good.
12 août 2026
Réponse de Arc Legal Group
Dear Colin,
We're delighted to hear our service efficiency met your expectations. Thank you for your positive feedback!
Arc Legal Group
Answers given
They gave me most of the answers I was looking for and hopfully will be helping me further with my case.
10 août 2026
Réponse de Arc Legal Group
Dear Mr. Ashworth,
Thank you for your positive feedback. We are pleased to know that we were able to provide you with the information you needed and that we can continue to assist you with your case.
Arc Legal Group
Answered the question I had without any…
Answered the question I had without any delay and sent me the application form should it be needed.
13 août 2026
Réponse de Arc Legal Group
Dear Amanda,
Thank you for your wonderful feedback. We are delighted to hear that your question was answered promptly and that you received the necessary form without delay. We appreciate you sharing your positive experience.
Arc Legal Group
Réponse de Arc Legal Group
Dr Dr Steele,
Thank you for your kind comments. We are delighted to hear that you found the assistance you received to be very helpful.
With kind regards,
Arc Legal Group
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