Arc Legal Group Avis 1 489

All the staff were efficient and knowledgable about our claim.

Honest, straight forward talking with compassion and understanding.
Thank you.

Comprehensive advice and positive support

Right from the very first time I am made the call. The system directed through to the right department and then the people manning the telephones were very professional and polite and gave me every bit of informarion to guilde me through this process. I was very impressed by each person I spoke to's professitionlisum and I would recommend this company to others!

Helpful, understandable information given and claim form link sent promptly.

The gentleman that I spoke to was very helpful. He went into detail in a clear and concise way as to how I could proceed moving forward.

Evasive, non committal, Juvenile, unreliable and unconvincing, not really the adjectives you want to come to mind when someone describes a "legal" advice line. My wife and i would have been better off having a chat with an old guy and his dog in the pub

not great. mistakes made that are not accepted.

Update to Arc Legal 30/04/2026.
I have a right to put an online review regardless of any vague responses sent by you.

Harry in the helpline team is the only helpful person in this business. The reception staff are so rude and not helpful at all

I receivedvthebinfo I required

Very useful - good information provided

The Legal Representative patiently listened to my case. I was reassured that the best assistance will be given to my claim which is in its initial stage.
However, my first impression has been very positive and in view of that I have awarded them five stars.

Very friendly, professional and efficient.
Helped me understand what I needed to do in plain terms, and sent me a link with all the relevant information within minutes of the call.

Harry was brilliant. Really insightful and helpful to establish our way ahead.

Bunch of cowboys, avoid any insurance company that uses this company for insurance claims, unless you have a stonewall 100% claim, they have no intention of paying out for a claim, I have a claim that I will win in court regardless, and I have a genuine insurance claim for help with court costs, but because it doesn’t serve their financial interests, they’re refusing to back it. Basically they’re happy to take the financial gain from Aviva, but not payout when the time comes to give a bit back on a genuine claims. They’re a bunch of con artists. Scumbags!
Update, this my review, this is my experience, I don’t need to give them more details, you won’t change my opinion.
They consider Discrimination and Wrongful Dismissal the same thing even though legally in a court of law they’re separate. For Discrimination, I sort advice, didn’t make a claim, over a year later I made a claim for Wrongful Dismissal. They claimed it was for the same incident, despite proof of being over a year apart, only claiming on the second incident and an insurance policy renewal in that time before the Wrongful Dismissal. They are scum and will do anything to get out of paying out. This is my genuine review, I no longer wish to communicate with them, so don’t send me emails asking if this is genuine and to give them my details, they’re crooks, that’s my experience!!!

My initial call to Arc Legal was a very positive experience. The adviser was professional, listened well and gave very clear feedback on the process involved in my situation. Many thanks

The person to whom I spoke did refer to her associates to make sure the advice she was giving me was correct. Most professional.

No attempt whatsoever was made by this company to represent me against landlord harassment or fulfil their obligations as the legal representation of my insurer. Deliberate placement of my claim into an entirely different category, discrimination and refusal to communicate or provide clear reasons for their refusal, which they then waited until a final response to my complaint to give. Now changing my insurer from Santander as this bunch of cowboys appears to be the worst type of law practice and only interested in taking your money and providing as little or no service as possible and doesn't care about any contractual obligations or the regulations to which they are obliged in the slightest, and will just lie and prevaricate to avoid work.

A lovely lady helped me very much today I could remember her name