Avonmouth branch waste of time. staff lazy 2 memebers dealing with 1 customer 1 lady working. Not great order said it was delivered 2 days ago nothing in store. Contacted customer services who said do... Voir plus
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Sad to say for an organisation as big as this - they are terrible to deal with. Simple things like branded workwear is such a painful process. Much smaller companies online have nailed this - Here we... Voir plus
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Good for businesses, wide range of quality products and fairly quick delivery for in stock products. Ordered many times in the past couple of years and if rarely had any issues with an order, then it... Voir plus
L'entreprise a répondu
Purchased Trajan Safety Hikers, Arco cut resistant gloves and some workwear/cold weather wear. I ordered standard delivery but it arrived next day, so it was a day early. The boots are comfy... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipements de sécurité
- Fournisseur de vêtements de protection
- Magasin de vêtements de sécurité
Écrit par l'entreprise
The UK's only integrated services and safety products business. As experts in safety, we understand that each business faces its own unique and complex challenges. In order to manage workplace health and safety, it’s important to have the right partner to help you identify, monitor and reduce the risk associated with workplace hazards. People are the lifeblood of any business, and it is our core purpose to keep them safe at work. For us, safety means so much more than delivering products or services. It's about delivering strategic, joined-up safety solutions that help you manage, mitigate and reduce risk at every step.
Coordonnées de contact
Arco Ltd, HU1 1RD, Hull, Royaume-Uni
- 0330 390 2050
- customer.services@support.arco.co.uk
- www.arco.co.uk
3,2
Moyen
369 avis
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Fantastic service and prices and online ordering could not be easier.
Fantastic service. Always on time or earlier. I have worked with Arco for several years. Never had one problem with them. Vast choice of products and regularly updated. Even with set pricing via an account, if you call them, they will always try to give you a better deal if they can.
7 février 2025
Avis spontané
Réponse de Arco Ltd
Hi Jerome,
Thank you for taking the time to leave a review.
We are very happy to hear of your positive experience with us and we look forward to working with you again soon.
Thanks,
Luke - Arco Customer Insight Manager
Goods order and arrived within 3 days
Goods order and arrived within 3 days. Excellent delivery.
12 février 2025
Avis spontané
Réponse de Arco Ltd
Thank you so much for the review.
We look forward to working with you again!
Luke - Arco Customer Insight Manager
Réponse de Arco Ltd
Hi Sharon,
Thank you for the positive review!
If there is anything else we can do to support, please don't hesitate to get in touch.
Luke - Arco Customer Insight Manager
I go to the Arco here on Frank Lloyd…
I go to the Arco here on Frank Lloyd Wright and Shea Boulevard probably once a day, and the customer service is always top notch. I don't know if it's possible to have a family friendly type atmosphere, but I've always been treated with the utmost respect, and the best service around.
6 février 2025
Avis spontané
Réponse de Arco Ltd
Thank you for the positive review!
Please let us know if we can support with anything else.
Luke - Arco Customer Insight Manager
So tiring to deal with
I bought some trousers through Arco and I ordered the wrong ones, so my fault. They took nearly a month to arrive and I had to chase them up to find out where they’d been delivered to. They took the money immediately for the purchase.
When i realised that they were the wrong ones I wanted to return them. It costs me £26 to do so and it’s been such a hassle to get them returned. I’m still in the process of doing this and it’s interminable. I keep having to call up and nothing is going right. People are nice on the phone but then I keep having to call back because the process fails. People don’t take the next stage process on or Fed ex don’t contact me. It’s truly been a real pain in the bum and I definitely won’t buy from them again. I’m going to have to call them again tomorrow to say that the latest conversation didn’t and email didn’t work. I’m really tired of the effort and the fact that they’ve had my money for over 6 weeks.
Even if I didn’t need to return the items, it still wasn’t an easy transaction.
1 février 2025
Avis spontané
Réponse de Arco Ltd
Hi Daniel,
Thank you for sharing your feedback with us.
We're so sorry to hear of this experience. As you are aware our complaints team have thoroughly investigated the matter, and they are now focused on resolving the issue.
It is disappointing that the situation reached this point and we will certainly use this as an opportunity to learn and address the underlying issues, to prevent this from happening again.
If you require any further assistance, please don't hesitate to get in touch.
Kind regards,
Luke - Arco Customer Insight Manager
Having placed an order on the 20th of…
Having placed an order on the 20th of December I am no wiser as to delivery date. Raised a ticket (3470794) four days ago , they promise to respond within 48 hrs, I still have no response.
I see that they do respond to trust pilot promptly so if I resolve this I'll amend my review
Contacted by CS team who sorted the issue for me 👍
31 janvier 2025
Avis spontané
Réponse de Arco Ltd
Hi Robert,
I'm sorry to see that you had to reach out to us via TrustPilot to get a faster response - this shouldn't have been the case. Thank you for the feedback.
Our team have been in touch regarding your enquiry, but if there are any outstanding actions or if there is anything else we can help with, please don't hesitate to let us know.
For quicker responses in the future, we encourage you to contact us via our website live chat, or to give us a call. We are always happy to help.
Thanks,
Luke - Arco Customer Insight Manager
Great experience today at ARCO Nottingham …
Great experience today at ARCO Nottingham. Popped in on the chance of picking up some new hi vis PPE. Professional and attentive manager and staff. Knowledgeable with recommendations but happy to give me space to browse. Arrived with a SALE on which was a bonus. Great to purchase items there and then where I could try them on for size. Backed up with a great website and possible to order anything via the store for delivery to the store or home. Well done for great quality customer service
28 janvier 2025
Avis spontané
Réponse de Arco Ltd
Thanks so much for the review, Tony.
We are very happy to hear of your experience with us and I'll ensure this reaches our Nottingham team.
Thanks again,
Luke - Arco Customer Insight Manager
Have placed order on on 19/11/24 said…
Have placed order on on 19/11/24 said 48hr royal mail delivery, still not received anything, have sent numerous emails but just keep getting generic replies. Would never buy from them again
28 novembre 2024
Avis spontané
Réponse de Arco Ltd
Hi Brian,
Thank you for your feedback. We are very sorry to hear of your poor experience and want to resolve this for you as soon as possible.
Unfortunately, we are struggling to locate any correspondence from you, using the limited information available on TrustPilot. If possible, please could you provide your order number and any other relevant details to our complaints team (complaints@arco.co.uk)?
We believe that there may be some confusion, as we do not use Royal Mail for our deliveries, so it is possible that your order may be with a different supplier, or you have received incorrect information.
We appreciate your patience and look forward to resolving this matter.
Kind regards,
Luke - Arco Customer Insight Manager
Returns policy nightmare with no printer
They sent wrong item, now I'm expected to print the return label but links didn't work and had to call customers services three times to get anywhere. Now I have a round trip of an hour's drive to pay to print a label for they're mistake. I will not get my money back unless I do. Unfair to put that on customers. Will never use them again unless this gets sorted. Update
After yet another call to customer services, they have now sent me a label file which is not a label at all but an invoice which is a breach of data protection I'd say and I'm at the printers waiting for the label!! I will be contacting trading standards about this. Another update, got label printed at my own cost and a wait in the snow for the email from fedex to arrive, got home to find FedEx bloke had come in the morning cause he was in the area instead of the agreed time slot I booked off work. He said he might pop back later but he's a no show. Wft!!!!? I am so sick of this. Arco! Sort it out ffs.
25 novembre 2024
Avis spontané
Réponse de Arco Ltd
Hi Cutler,
Thank you for your feedback.
I have spoken to our complaints team and am relieved to hear that the issue has now been resolved and that the return has been completed with a full refund issued. However, we deeply regret the series of mistakes and communication challenges that led to your dissatisfaction, and we truly appreciate your patience in allowing us to address the matter.
Please know that we are actively reviewing our processes to prevent similar issues in the future, as this is not the experience we want for our customers.
If there are any outstanding actions, or if there is anything further we can do to assist, please don't hesitate to contact us.
Kind regards,
Luke - Arco Customer Insight Manager
Poor sizing poor material
Sadly, Arco seem to be on the slide. Being a big lad, I liked their 3XL T shirts. I ordered some on line. Not only did they take 8 - 10 weeks to arrive, they were sized differently. To call them 'snug' would be an understatement. And the material was practically see-through. I'll still shop in store, but when it comes to On-line, Arco aren't Amazon
1 octobre 2024
Avis spontané
Réponse de Arco Ltd
Hi Trevor,
Thank you for sharing your feedback.
We are sorry to hear about the order delay, product quality and sizing issues you experienced.
To help us investigate and improve, please could you let us know which specific product this feedback relates to? This will allow us to review the sizing and product quality, in the event further action is needed.
If possible, please send this detail to complaints@arco.co.uk.
Thanks again, and we appreciate the opportunity to make this right.
Luke - Arco Customer Insight Manager
Quick Delivery and Good Quality
Purchased Trajan Safety Hikers, Arco cut resistant gloves and some workwear/cold weather wear.
I ordered standard delivery but it arrived next day, so it was a day early.
The boots are comfy and double up as walking boots. So I can wear them for projects plus on hikes. Gloves where really good quality and definitely a step up from generic brands I've been using.
Workwear is slightly small in sizing, I ordered medium and it's a little snug around the chest.
18 octobre 2024
Avis spontané
Réponse de Arco Ltd
Thanks for taking the time to leave such a positive review, Brett!
We are thrilled to hear about your great experience with us.
If there is anything we can assist you with in the future, please don't hesitate to contact us.
Luke - Arco Customer Insight Manager
great service
i have dealt with arco for a lot of years had a couple of issues with missing embroidery or wrong embroidery on items of clothing this has always been rectified in a quick and corteous manner
15 octobre 2024
Avis spontané
Réponse de Arco Ltd
Thanks for the review, Jo.
We are sorry to hear about the issues you experienced, but are very happy that we could resolve them quickly.
If we can support with anything else, please let us know.
Luke - Arco Customer Insight Manager
Superb knowledge and assistance from…
Superb knowledge and assistance from Arco. Help me find exactly what I needed and the price was spot on.
Excellent.
7 octobre 2024
Avis spontané
Réponse de Arco Ltd
Thanks for the review, Glen!
We are very happy to hear that you had a positive experience with us and look forward to working with you again soon.
Luke - Arco Customer Insight Manager
Be very very careful in dealing with…
Be very very careful in dealing with this company. Listings are incomplete or inaccurate. You will get no help if an item is excessively missized or the description omits details!
2 octobre 2024
Avis spontané
Réponse de Arco Ltd
Hi Chris,
Thanks for bringing this to our attention. We are not currently aware of any issues with descriptions or sizes, but we'd appreciate the opportunity to investigate this further.
If possible, please could you send some further detail to complaints@arco.co.uk? We will prioritise this and aim to resolve for you as soon as possible.
Thanks,
Luke - Arco Customer Insight Manager
excellent service
excellent service, good quality garments and kept up to date on delivery arrangements / arrival.
25 septembre 2024
Avis spontané
Réponse de Arco Ltd
Thanks for the review, Tony! We are very happy to hear it.
Let us know if we can support with anything else.
Luke - Arco Customer Insight Manager
Being proactive
Being proactive, updated us on any delayed orders and let us know what is happening, suggesting any alternatives.
20 septembre 2024
Avis spontané
Réponse de Arco Ltd
Thanks for the review, Janette!
Let us know if we can support with anything else.
Luke - Arco Customer Insight Manager
Great Service
As the Buyer for my Company i use Arco nearly everyday,
Always a Great service and the Live Chat function is a so easy to use
4 septembre 2024
Avis spontané
Réponse de Arco Ltd
Hi Scott,
This is so great to hear. We are happy to hear it.
If we can support with anything else, please let us know!
Luke - Arco Customer Insight Manager
quick response
8 août 2024
Avis spontané
Réponse de Arco Ltd
Thanks, Angela!
We are very happy to hear it.
Let us know if we can support with anything else.
Luke - Arco Customer Insight Manager
Réponse de Arco Ltd
Thanks for the positive review, Angela.
If we can help with anything else, please let us know.
Luke - Arco Customer Insight Manager
I like my local branch.
Delivered (free) on time, in time as promised. Great stuff.
Puzzled why I couldn’t get the item delivered to my local Warrington branch on click and collect? This would be my favoured choice as I like to ‘mooch’ around in-store to see what’s going down.
24 juillet 2024
Avis spontané
Réponse de Arco Ltd
Hi Tom,
Many thanks for the positive review.
I'm sorry that you were unable to click-and-collect from Warrington. This location has now been repurposed to an Arco Training Centre, so the click-and-collect service is no longer available. Your closest Arco retail stores would be our Trafford Park, or Ellesmere Port locations. Alternatively, we can offer next day delivery for any (in stock) items ordered online
If there is anything we can help with, please don't hesitate to get in touch.
Thanks,
Luke - Arco Customer Insight Manager
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