Always very helpful customer service! Very pleased with our Atlantis water softener which we've had for eight years. EXCELLENT SERVICE! Service engineer very polite and helpful.
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Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... Voir plus
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From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... Voir plus
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Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Coordonnées de contact
Unit 3a Homefield Road, CB9 8QP, Haverhill, Royaume-Uni
- 01440761500
- info@atlantis-uk.com
- www.atlantis-uk.com
4,9
Excellent
206 avis
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Did not go the distance.
The engineer was very good, polite and sociable. BUT I was disappointed NOT to receive, with the water softener, a complimentary bag of salt to start our new installation. Your engineer could have shown us how much or to what level the salt chamber should be filled.
14 août 2019
Avis spontané
Réponse de Atlantis Water Softeners
Hello Alan. Thank you for taking the time to give us some feedback, as all feedback is welcome and helps us improve on our service in future. I'm very sorry that you feel that the service you received was only of a 3* standard since we always aim for 5*.
We feel that the current trade in package we offer, which you received is excellent value for money as no labour is charged for and disposal of your old unit was all included, along with an additional discount due to referral from Saffron Salt Supplies who currently supply your salt. We will however look at revising this deal to possibly include a bag of salt in future based on you recommendation. Thanks again.
Steve
Water softner service
Polite and friendly, attended on time and work completed satisfactorily.
8 août 2019
Avis spontané
Réponse de Atlantis Water Softeners
Hello Frank. Thank you so much for taking the time to leave such a lovely review.
Have used company for many years and…
Have used company for many years and always been helpful and reliable service. Engineers professional, polite and tidy. Would recommend.
6 août 2019
Avis spontané
Réponse de Atlantis Water Softeners
Hello Tracey. Thank you very much for leaving such a great review. We will aim to continue to offer the high levels of service you have come to expect from us.
Ever step of what he was doing was…
Ever step of what he was doing was explained
5 août 2019
Avis spontané
Réponse de Atlantis Water Softeners
Thank you for taking the time to leave a great review
Réponse de Atlantis Water Softeners
Great news. Thank you Christopher
Excellent product
Excellent product , well worth the cost = value for money
29 juillet 2019
Avis spontané
Réponse de Atlantis Water Softeners
Thank you Pearl. That's very kind of you to say.
A fast efficient service
A fast efficient service and the engineer was polite and knowledgeable
26 juillet 2019
Avis spontané
Réponse de Atlantis Water Softeners
Thank you Stuart. I will be sure to pass your praise onto the engineer.
Thank you Atlantis Water Softeners
Thank you Atlantis Water Softeners for the recent supply and fitting of our new Water Softener.
The whole process from start to finish was excellent.
The demo at the office was informative which helped with the decision making process.
The team were very accommodating as to when the work was done.
Installation was very neat and professional with existing pipe work also tidied up.
The standard of work was 5 stars and the premises left immaculate.
I would recommend Atlantis Water Softeners to anyone considering this type of installation.
25 juillet 2019
Avis spontané
Réponse de Atlantis Water Softeners
Thank you so much for leaving such a fantastic review. When you take pride in your work, it is so nice to know that it is appreciated. We hope you are also enjoying your lovely softened water!
Excellent service and engineer.
20 juillet 2019
Avis spontané
Réponse de Atlantis Water Softeners
Thank you Derek. I will pass your review onto Steve, the engineer.
Réponse de Atlantis Water Softeners
Thank you Paul!
Good product supported by good service
I own 2 Atlantis softeners - the consistent quality of the softened water is very good and after a previous brand's plastic cabinet cracked and snapped, I was impressed with the robust, practical Atlantis cabinet.
However just as impressive is the standard of the servicing aftercare. Queries dealt with and explained and the operatives are polite, patient and efficient.
13 juillet 2019
Avis spontané
Réponse de Atlantis Water Softeners
Hello Robert. Thank you so much for taking the time to leave such a great review.
Excellent customer service, highly recommend
We recently had an Atlantis water softener fitted November 2018 by a local plumber, we had 3 leaks from it and called Atlantis as we couldn't understand why. They explain it had been fitted incorrectly and fixed problem, without questions. Steve was very accomodating and the service from Atlantis has been amazing. Definitely recommend and will call on them in future for servicing. Many thanks
9 juillet 2019
Avis spontané
Réponse de Atlantis Water Softeners
Hi Denise. Thank you so much for leaving such a lovely review and also a thank you for your hospitality. Plenty of great tea and conversation.
Steve
Professional and Reliable Company
Very happy with their service. The engineer arrived and was courteous and helpful. He managed to correct the problem very quickly and explained exactly what the problem was. A service was also run on the water softener and he left me with a perfectly running machine, all problems solved. I also received an email detailing all works carried out with photos. Would definitely recommend this company.
6 juillet 2019
Avis spontané
Réponse de Atlantis Water Softeners
Thank you so much for taking the time to leave such a wonderful review. It's so great to hear that we are achieving the high standards that we aim for.
Excellent
Excellent. Very good experience with the servicing of our unit. New tap and filter delivered within a couple of days. Very pleased.
25 juin 2019
Avis spontané
Réponse de Atlantis Water Softeners
Hi Kam. Thank you for your lovely feedback. We always aim to provide our customers with a first class service and it is great to hear that we are achieving our goals.
Had an AT210 for 4 years
Had an AT210 for 4 years. No problems. Has been reliable & economical. I'd have another if I was buying again, just the later model.
25 juin 2019
Avis spontané
Réponse de Atlantis Water Softeners
Hello Mr Wearing. Thank you for taking the time to leave such a good review. It's always so nice to hear that our products meet the high standards that we set ourselves.
Réponse de Atlantis Water Softeners
Thank you very much for a great review
Water softener service
Came early, engineer was polite and knowledgably. No mess and the service was done expertly.
18 juin 2019
Avis spontané
Réponse de Atlantis Water Softeners
Hello, thank you very much for taking the time to leave such a great review. I will ensure that the positive feedback is passed on to the engineer.
Réponse de Atlantis Water Softeners
Hi Chris. Thank you very much for the great review.
Really nice young man
Really nice young man - but left without topping up the salt level which was near to empty... the bag of salt was next to the water Softner.. That would have nice then 5 stars.
Stuart Storey
13 juin 2019
Avis spontané
Réponse de Atlantis Water Softeners
Hello Stuart. Thank you for your feedback, this is something that we will pass onto our engineers in order to deliver a 5* service on our next visit.
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