Phil was amazing at aura insurance, made sure i was well informed when updating my mileage allowance on my blackbox policy. Very well mannered and polite. Would recommend. He is honestly a star and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
i spoke to naomi she was lovely to speak to and very helpful solved all my problems and explained everything very well showed great customer service and great communication
L'entreprise a répondu
Insured with these for a year - no issues at all, they send kind and informative emails to me about my driving, easy process when I called to amend details / ask questions, and even when cancelling th... Voir plus
L'entreprise a répondu
Go somewhere else ….thwy never cancelled my insurance because everything was right …. All what they try to do is harass you to cancel your insurance and try get money of you in any way…. Then ur force... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Aura is a motor insurance provider that offers a range of innovative and competitive telematics insurance products. We are part of the Premium Choice group, which was founded in 1999 and is one of the UK’s leading independent insurance brokers. As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
Coordonnées de contact
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, Royaume-Uni
- 0330 127 4509
- www.aurainsurance.co.uk
3,8
Bien
205 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Awful insurance talk down to you like…
Awful insurance talk down to you like an idiot awful people and unfair stay away!!!!
7 avril 2026
Avis spontané
Réponse de Aura Insurance
Hi Darren
We value your feedback.
We expect our agents to always demonstrate courtesy and kindness towards our customers. Professional behaviour is a priority for us at all times.
I have called you to discuss your review. Please call me on the number left on your voicemail or contact me at feedback@premiumchoice.co.uk.
Thank you once again for sharing your input.
I'm here to help.
Kate
Réponse de Aura Insurance
Hi Lillie-May,
We're grateful for your review. It means a lot to our team.
Regards,
Aura
Réponse de Aura Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
Aura
Réponse de Aura Insurance
Hi Lewis,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
Aura
Lisa was brilliant so helpful and kind…
Lisa was brilliant so helpful and kind would recommend highly
21 mars 2026
Avis spontané
Réponse de Aura Insurance
Hi Morgan,
Thank you for your kind words and 5-star rating! We have passed your comments onto Lisa.
Regards,
A-Choice
Had 2 problems and they solved them…
Had 2 problems and they solved them very easily and mad the process very easy
16 mars 2026
Avis spontané
Réponse de Aura Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
Aura
Smiley at customer service
Smiley at customer service was incredibly helpful and attentive to my issue. Had an issue contacting a supervisor and when putting me on hold made sure multiple times if I was okay waiting for it which I was. Her call back was efficient and she helped me more than I can say.
9 mars 2026
Avis spontané
Réponse de Aura Insurance
Hi Ahmed,
Thanks so much for sharing your experience with us. We have passed your comments onto Smiley.
Regards,
A-Choice
Do not use this company
Do not use this company, customer service and telematics technology is terrible.
I have previously had telematic devices installed on my car from other insurers without issue.
Since switching to Aura had nothing but technical issues with differing devices and they are now threatening to cancel my policy claiming interference from my mobile phone despite trying multiple device options and working with their technical team on several occasions.
They are telling me if THEY cancel the policy they will not refund the 15% commission approx £243.75 they have taken on the policy as apparently it is my fault so i will be massively out of pocket, but very 'kindly' offered to waive the cancellation fee for them to cancel my policy.
Avoid like the plague. Feel as though i have been totally miss sold this policy.
6 mars 2026
Avis spontané
Very easy company to work with
Very easy company to work with, very helpful when needed and would definitely recommend to others
4 mars 2026
Avis spontané
Réponse de Aura Insurance
Hi Danielle,
Thank you for your kind words and 5-star rating!
Regards,
Aura
Very helpful and easy to resolve issues
Very helpful and easy to resolve issues
26 février 2026
Avis spontané
Réponse de Aura Insurance
Hi Jinu,
Thanks so much for sharing your experience with us.
Regards,
Aura
Lorraine was great help and really nice…
Lorraine was great help and really nice and friendly made the experience much better
19 février 2026
Avis spontané
Réponse de Aura Insurance
Hi Alfie
Thank you for taking the time to leave us a review. Much appreciated!
We have passed your comments onto Lorraine.
Regards,
Aura
Excellent customer service
Excellent customer service, very helpful and friendly service that takes no longer than needed. Would be good to have some sense of wait time when being left on hold.
19 février 2026
Avis spontané
Réponse de Aura Insurance
Hi Henry,
Thank you for your 4-star review. We appreciate the feedback.
Regards,
Aura
Tracker device concern
The rep answered all my questions and was very helpful thank you Shazia
17 février 2026
Avis spontané
Réponse de Aura Insurance
Hi Tracy,
We're grateful for your review. It means a lot to our team. We have passed your comments onto Shazia.
Regards,
Aura
Big thank you to Shazia your customer…
Big thank you to Shazia your customer advisor for sorting out a very stressful situation. She listened to my issue which I was having with my son’s insurance. She reassured me that she would help and get it sorted kept me on the phone till it was. Great customer service !!
9 février 2026
Avis spontané
Réponse de Aura Insurance
Hi,
Thank you for your 4-star review. We appreciate the feedback. We have passed your comments onto Shazia,
Regards,
Aura
Réponse de Aura Insurance
Hi Anthonie,
Thanks so much for sharing your experience with us. We have passed your comments onto Naomi.
Regards,
Aura
I cancelled my insurance with them
I cancelled my insurance with them, they issued a certificate of cancellation but ended up not telling the finance provider who ended up charging me two extra months. They say it will be refunded and it’s a error on their end but they’ve been clueless
3 février 2026
Avis spontané
Réponse de Aura Insurance
Hi Joanne,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
Aura
Very helpful staff
26 janvier 2026
Avis spontané
Réponse de Aura Insurance
Hi Zak,
We're grateful for your review. It means a lot to our team. We have passed your comments onto our agents.
Regards,
Aura
I’m really sorry can’t remember the…
I’m really sorry can’t remember the ladies name but she was polite and was amazing with giving the information I was needing and explaining things when I wasn’t fully understanding them.
26 janvier 2026
Avis spontané
Réponse de Aura Insurance
Hi Nel,
Thanks for taking the time to leave us a review. We appreciate it. We have passed your comments onto Julia.
Regards,
Aura
Poor Customer service
Poor Customer service, 30 mins on hold at least everytime, hidden charges for backing out, and complicated features to insurance compared to others.
19 janvier 2026
Avis spontané
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