Aurora Private Dentist & Implant Clinic Swindon Avis 

had a very disappointing experience with this clinic. After explaining my problem, I was told it was possible to book an appointment. They scheduled me, but on the day of the appointment (Tuesday), I was called and told it had been moved to Thursday because they had booked me with the wrong doctor. Then, on Thursday, they called again to cancel completely, saying they were not able to handle my case.

I waited for more than a week, only to end up with no appointment at all. This was a waste of my time, and I could have gone to another dentist instead. Very poor organization and communication — I would not recommend this clinic based on my experience.

This review is being written after complaining directly to the dentist who carried out my composite bonding in April this year (Corsham clinic), I also sought independent advice and I have paid for a second opinion at another dentist (not Aurora). I have since had the original composite bonding removed at the dentist who provided the 2nd opinion, at my own cost.
In summary -
- The end result from Aurora resulted in people thinking that my after picture was actually my before picture. (Which means my original teeth before the composite bonding looked better)
- The composite caused my teeth to no longer look straight, they slanted towards one side and food would sit between some of the teeth after I ate, the dentist that provided the 2nd opinion also identified these issues, I did not have to point them out.
- Aesthetically they were too big for my mouth and looked like blocks/horse teeth.
- I paid £4270 for the composite which included whitening, fixed retainer and removable retainer.
- I have paid more than half that again to have the composite removed at another dentist, Aurora offered to remove the composite free of charge but I was not happy to undergo any further treatment after the composite bonding they left me with. This was their only offer and confirmed that no refund (full or partial) would be provided, this remained unchanged after the independent dental body contacted Aurora about the complaint.

Please do your research, in hindsight I realised I based my decision on one composite bonding image I saw on Instagram that this dentist had done and the locality of the clinic.

Moved to the area and needed to get this all back under control. Lucas was amazing, very knowledgeable and made me feel comfortable. Lots to do but I'm confident in their skills.

Aurora have a customer satisfaction focused brand promise and they truly live up to it.

I joined Aurora last year and have had nothing but amazing service from the Devizes and Chippenham practices.

After being an NHS patient for many years, it was finally time to find a new dentist after moving out of catchment. I really liked how Aurora's brand was presented, how easy it was for a new customer to register and book online. Plus they have several practices which would be useful if I moved within Wiltshire.

It was a bit of an overhaul when it came to the hygienist work as it had been a fair while, plus my NHS guys were not very vigilant nor helped guide. After this I then signed up a member for regular ongoing appointments. All my appointments felt relaxed, like you weren’t being rushed out of the chair for the next patient and no shaming when it came to relearning how to manage my oral health.

Once my gums were back in good nick, it was time to work out a solution to fix my two front teeth which had long-standing markings on them. There was a new chemical treatment which we thought might do the job to level out the colour but unfortunately due to the deep rooted nature of the stains, it left me with no markings but darker base colour as my stains were actually the whiter bits. This resulted in the teeth looking more out of place than before and after speaking to the very lovely managers on the team, they recommended Dr Carl had a look to make some recommendations. After some great mock-ups, we went with composite veneers and I’ve never looked back. I’m going to invest in the two veneers either side which will leave me with a smile better than I could have ever imagined!

I’m truly very grateful to the team who helped me get the finished result I was hoping for, Dr Carl, Sam, Charlotte, the nurses and the reception team. They have all been such a friendly, fantastic team and have been very patient with me.

I have just moved from London to Wiltshire and needed to find a new dentist. I found Aurora on line and was given an emergency appointment. I was told I needed to make a deposit before they confirmed my appointment. I had a 20 minute appointment and although the treatment was good with one xray and a simple treatment on my impacted wisdom tooth. As a pensioner, I was a little stunned to be charged 175 pounds. If I want further treatment, I still need to pay for an expensive 1 hr registering assessment appointment and if I want to have my teeth cleaned, there is another expensive assessment, Their policy seems to penalise new patients. The charges for members seem similar to my previous private dentist but the additional charges for new patients is something I have never heard of and means I will not be going back to Aurora

I am so disappointed with my experiences at the Corsham branch of Aurora Dental Practice. Having recently moved I needed to change dentists and came across Aurora which was recommended to me.

I needed a filling and paid almost £300 for it, however, the filling fell out within a couple of weeks. This was corrected by the practice and I therefore made an appointment with the hygienist. When it came to paying the bill I was shocked to be charged £150 for having my teeth cleaned. My mouth was excessively sore and bleeding for several days following this procedure. I put it down to experience and made an appointment for a check up, I was fitted in for February 2023.

The following day I received a phone call from the practice demanding a £50 deposit. Having spent some £450 with Aurora I could not afford to do this for an appointment not available until next year. (I am reliant upon a pension) I was told in no uncertain terms that I had to pay this if I wanted to keep the appointment, I simply could not afford to do this and therefore the practice cancelled my appointment.

I really felt I was held over a barrel. It wasn’t as if I hadn’t paid them what to me is a substantial amount of money.
I am so disappointed with this dentist and have been left feeling that Aurora Dental Practice places more emphasis on money than they do on quality patient care.

My partner has just had his denture completed. The dentist was amazing and did a first class job and also went above and beyond to ensure the dentures were perfect. Everyone says my partner looks like a new man. The reception stall are really lovely and happy and remind you about the appointments. We have never had an experience like it even with other private dentists. I can’t say enough good about them except if you have a dental problem, that’s the place to go.