Avoid Autobulbs Direct (ABD.co.uk) at all costs! I ordered "brand new" OSRAM bulbs, but they arrived previously opened with tampered seals. I had them installed at a certified auto center, and the p... Voir plus
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Lisez les avis des autres
I ordered some car detailing products. I noticed one of the products wasn't what I ordered. After contacting ABD, I was asked to return all the products, which I did, except for two bulbs I needed.... Voir plus
I've fully kitted out two of my own cars and my best friends car from these guys and they've been brilliant. For the first time I had to claim on warranty for replacement LED's last week and I've spok... Voir plus
Been a customer for years and they are still my go to for car bulbs. Such an easy way to find out what bulbs you need by entering your reg number, so helpful. Plenty of purchase options, brands and st... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Car Lights, Car Bulbs, Headlights, Wiper Blades and Xenon Bulbs available for any manufacturer. Find yours today on Autobulbs Direct Ltd
Coordonnées de contact
Unit 4 Hollybrook Road Ind Est, SO16 6RB, Southampton, Royaume-Uni
- 0330 1359 545
- www.autobulbsdirect.co.uk
3,6
Moyen
328 avis
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A répondu à 72 % de ses avis négatifs
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Easy ordering from website
Easy ordering from website. Part finder agreed with what I was expecting. Product arrived before expected date, in original sealed packaging and in good condition. I haven't fitted the bulbs yet due to weather conditions but hoping they are ok.
2 janvier 2025
ABD Company has excellent offer
I had an excellent experience with this company! The purchase process was smooth, and receiving my order was incredibly easy. The service provided was top-notch, and I am very satisfied with my purchase. Highly recommend.
23 novembre 2024
Avis spontané
Terrible customer service, poor products and no urgency!
I was sent second hand bulbs, clearly fitted previously as covered in mud and packaging all torn, packing spacers missing.
Not Twenty20 bulbs as advertised, cheap Chinese copy.
2 Weeks to process a response for exchange.
Called for full refund. Terrible attitude from Customer services saying ' We don't have to give you a refund'. Amazing as item not in stock. No ETA. Told me its a warranty issue. What when they have never been installed by me.
Looks like I need to raise a trading standards case.
This is the second very poor experience with ABD.
18 novembre 2024
Avis spontané
Réponse de ABD.co.uk
Hi Russell
I'm very sorry for your experience. I have looked into this further and it seems there has been a misunderstanding on our part.
Firstly let me just say that we DO NOT sell "cheap Chinese copy" products. We never have and we never will. What you received was 100% the correct product and brand new. The marks on the bulb may have got there from the factory and we are investigating this further with them.
However we fully understand your concerns and apologise that the product arrived with you in that way.
Where the issue was further compounded was that our customer service team member confused your order date with your previous order and thought you were significantly out of the refund period. This is unacceptable from our part and further customer service training is already taking place to prevent this happening again.
You are well within the refund period and I have actioned this for you immediately.
Once again we apologise for your experience and understand your frustrations and concerns fully.
If we can be of any further help, please do contact us.
Kind regards
ABD Team
Misleading website. Poor service. Poor delivery
I ordered a set of headlight bulbs from ABD. The price was good, and at the basket page the website told me that I qualified for *free postage*. When I moved to the payment page, I was charged postage. I went back to the basket to try again, and once again it said I qualified for free postage, but then the payment page insisted on postage. This is against retail laws, isn't it ? When you are charged a higher price at the checkout than the basket price .... That is illegal.
I complained to ABD, and the response was "Really sorry that you feel that the process is misleading. This is an automatic system which we do not have any control over". In other words, sorry, but we're not interested enough to fix this for you, and we don;t care that this is potentially illegal.
Anyway, having been forced to pay postage when I placed my order on Sunday evening, my delivery was scheduled for Wednesday 6th or Thursday 7th. It is now the end of Thursday 7th, and there is no sign of my bulbs, and the courier website simply says "Your delivery it at our national hub".
Pretty rubbish, eh ?
Over-charged, and then under-served ....
I won't be buying from ABD again.
Update: ABD responded, and acknowledged my complaints relating to the purchase process and explaing the delivery delay which I accept was out of their hands. They have issued compensation which I think is very fair of them. I feel they have responded appropriately and 'done the right thing', so I am happy to close this, and will most likely buy from them again ;-)
7 novembre 2024
Avis spontané
Réponse de ABD.co.uk
We're very sorry for the confusion here. We have a free shipping threshold of £20 and unfortunately your order total was under this threshold which triggered the shipping charge.
Having looked at your email with our customer service team, I don't think we quite understood the point you were making. I have checked our website flow and you are correct, there is a bug that means your order showed a message stating it qualified for free shipping when in fact it didn't.
While you weren't overcharged as your order was under the £20 threshold, the message does create confusion which I do apologise for.
To top it off your parcel got caught in the courier delay on Monday's shipments (see previous Trust Pilot review!) which was completely out of our hands but nonetheless a big frustration.
The good news is despite the courier delay, your order is out for delivery today.
I apologise for all this confusion and inconvenience. It is not at all representative of what we stand for. As a result I have issued a refund of your postage plus an additional 10% off your product purchase. This should show up in your account in the next few days.
I have also passed this website bug over to our developers to get resolved and remove the confusion you encountered.
Kind regards
ABD Team
Fantastic company!!
Well what can I say about this company but fantastic!! I ordered a set of led h11 bulbs, they arrived quickly, so tried to fit them when I got home but they didn't fit due to the housing off the bulb holder within the headlight being too small, so sent an email to ABD and got a response quickly, solved the issue by sending out a different brand off bulb, too which they arrived today and fitted just now, great to say they fit and are fantastic outcome, Asha and the team at ABD are fantastic, have purchased previously from the company before these bulbs and will certainly order again and recommend them to friends and family. 5***
11 octobre 2024
Avis spontané
Really knowledgeable ordered a set of…
Really knowledgeable ordered a set of hid and ordered the wrong bulb holders an email with pictures sent then correct ones were sent via a link and arrived the next day this is why I only use auto bulbs direct
1 octobre 2024
Good product and good service but Yodel…
Good product and good service but Yodel delivery was a bit haphazard
1 octobre 2024
The transaction was effortless and pain…
The transaction was effortless and pain free - just as it should be.
2 septembre 2024
well packaged and delivered on time!
2 septembre 2024
H7 HID and H1 LED Kit
Autobulbs Direct were a great company to deal with. I had a few issues with the fitting of the products purchased. ABD were helpful all the way through the process and made the refund simple and straightforward. Would highly recommend to anyone wanting to upgrade their dull halogen systems on their car. A+
11 août 2024
Avis spontané
Great products and prices
Great products and prices. Excellent delivery time and well packaged.
2 août 2024
Would have been a 5 star rating but…
Would have been a 5 star rating but initially I received the wrong bulb.
Very quick to deliver a replacement.
I have used ABD on several occasions and have been very happy with the quality of the service.
1 août 2024
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