Autoglass Ireland Avis 

First time I called about a windscreen claim through my insurance, it was great. Lovely staff and they talked me through the process.

Unfortunately after 3 working days, I've heard nothing back so I called them again. Waited 30mins in the queue just to be hung up on! Absolutely ridiculous!

Martin done a great job. Verry profesional and efficient with his work. Highly recomend the service.

Was in the Airport branch today and the staff were absolutely brilliant took my car in early because I had to collect my son and had it done in super quick time. Thanks again that really got me out of a jam today. ⭐️⭐️⭐️⭐️⭐️

Technician Sebastian. On time, courtous, fast, efficient, professional. Great job. Thanks

I've never dealt with such an unprofessional company.I had windscreen damage to my car,my insurance company put me through to these charlatans to fix it!! On two separate occasions a week apart they were booked to come out and fix it,on both occasions they never showed up,never called to say they were cancelling,all the while I'd had taken days off work to be there..do not use this company,they are a complete disgrace,if I could give no stars it,I would.. thankfully my insurance company switched me to another company go glass and all was done within 48hrs

Awful company. Took TWO months to get someone out!! Did not reply to 3 emails and customer service is arrogant and misleading.
There must be another company that can replace windscreens!
I will not be using Autoglass.

I was referred to Autoglass by my insurer in April to have a cracked windscreen repaired.

An appointment was arranged in May, but the technician arrived with the wrong windscreen. I was told the correct glass would be ordered and that someone would contact me to arrange a new appointment. That never happened.

Since then, I've made countless calls chasing updates. I've repeatedly been told that the glass had arrived and that my case would be treated as a priority, but nobody ever contacted me to book the repair.

I called again today and was finally offered an appointment . I was told the earliest appointment available is 14 October. By then, my claim will have been open for around six months for what should be a straightforward windscreen replacement. What made it even more frustrating was that there was no apology or acknowledgement of the excessive delay.

The crack is still in my windscreen, and I've spent months worrying about it getting worse while having to continually chase for updates. The lack of communication and follow-through has been extremely disappointing.

My front windscreen has just been replaced by Autoglass Navan. Great service. Very comfortable waiting area with lots of drinks and snacks available. Very happy with level of service.

I had two stone chippings on the passenger side of my windscreen that weren't really expanding or getting worse nor where they obstructing anyones view. However, I wanted to sell my car and I couldn't leave the chips there so I decided to get a quote from Autoglass to have them repaired as I wanted to avoid having to claim a windscreen through my insurance.

When I first reached out to Autoglass to have the two minor chips in my windscreen repaired, I was never once told of any implications that may lead to the screen completely cracking post repair. Instead I was told the opposite. I was told that when the chips had been repaired they might not be 100%, but they wouldn't spread anymore. The only drawback I was informed of was that they may still leave a visible blemish in the windscreen where they once were. As I was having them repaired so I could sell the vehicle and based on that information, I was happy to pay the €171.34 fee to have the chips repaired.

When the technician came from the airport depot to fix the chips, he echoed the fact that there would be a blemish where the chip had been that would be visible but the chip would not expand further. This put me at ease and after he left I was happy with the work he'd done at the time.

Later that evening as I got into my car to go drive somewhere for the first time since the chips got filled in, but I noticed a new huge crack that spanned from the edge of the windscreen to nearly a quarter of the way across the passengers side. I looked at it more and could see it passing through one of the originally fixed chips. This crack formed while the car was stationary and not being driven.

I immediately emailed Autoglass with the issue that evening and they came back to me the next morning via email looking for photos which I duly sent. When I rang them later that evening they said I would have some sort of answer Monday. I didn't get an answer Monday and in fact I kept ringing all week and the poor agents who I have to say where very respectful and understood the where I was coming from, kept telling me it was with higher management and they could only push them for responses.

When the phone calls weren't working after a week, I replied to the email thread and the unsympathetic response I got was - "We can take the cost of the repair away from the replacement =, if you wish to proceed with the full replacement there would be a balance of €282.07 . Please advise if you would like to proceed and we will arrange a call back." Not even a sorry for what's happened.

I couldn't believe after putting my faith in this well renowned company to fix such a minor issue that rather than apologise for the mistake and either offer to replace the windscreen or even a refund for the work they did as it clearly failed and made the windscreen worse, that they would then seek to try and take more money off me to replace the windscreen when it didn't need it in the first place.

I obviously disputed this and questioned how that offer was fair, I just got told via email that they listened to the original call and the agent advised the repair "wasn't 100% and may leave a blemish." A blemish, not a full fledged crack....

I responded to this email which I got no reply so I then asked to speak to a manager or supervisor. They called me and while the supervisor was apologetic initially and told me too that she understood where I was coming from, she maintained the stance from that email and the fact that I paid the money for what I thought would be a repair, they didn't need to give me a refund or they didn't need to replace the windscreen. I had apparently been told of the risks. Never once was I told your windscreen may crack completely if the repair is unsuccessful...

Even when I suggested a refund for the fee which they were going to subtract from the price of a new windscreen, I was told no and that was that.

Moral of the story, if you need repairs to your windscreen, don't bother just replace it. Autoglass won't take accountability if they make it worse and you're going to be out the money anyway. Save yourself the stress and hassle.

Easy booking system . Polite customer service but not punctual because when I realised I had a problem with the appointment I had booked. It has been very difficult to get a new date up till now.
Three weeks waiting for a call, I had to get in contact with them numerous times to organise a date to get my windscreen replaced.
It has alway been the same old procedure… Asked for all my details the next thing I will hear “Someone will get back to you from the workshop” I even drove to the workshop in swords (that was the centre I chose) I was told to keep calling the office.
As of the time I’m writing this review NO NEW APPOINTMENT for me yet.

Steve I.

Shocking, over a month to get an appointment made multiple phone calls. Finally got an appointment turned up to the center and told it was not for another 3 weeks. Now have to pay for a full retest with NCT. This company is shocking. If I could avoid using them I would but clearly they have it all sown up with the insurance companies.

Terrible serivce. My car was booked in for a minor windcreen repair over a month in advance, I was assured an engineer would come to my home to carry out the job. Booked to work from home that day and nobody showed up. Phoned several times, eventually got through to a rep who said I was through to a back up line as they were very busy, but someone would call me back. That was a week ago. Also emailed, no reply. Looking at other reviews it seems they have form! Very disappointing

I was in with Autoglass, Tramore road last week getting a small job done. I have to say the service was fantastic and Jerry couldn't have done more for me. I would highly recommend them

Useless company,don’t get back to at all,weeks trying to sort out getting my windscreen fixed,caused nothing but hassle ,even though I’m covered under my insurance I’m going to have to pay to get it done ,how this company is still operating is shocking

I emailed the info below and nearly a week later still the same issues,got told I had an appointment when I turned up they couldn’t do it after me taking time off work etc,by far the worst company I’ve ever dealt with ,cost me money and time and stress

Absolutely excellent service. Soo friendly and I mean all the lads. So helpful. Thanks for fixing my car today

Autoglass are useless. I had my driver side window broke and my dash cam stolen. I contacted axa about getting it fixed and they put me onto autoglass. They took 10 days to come out and fix it. The installer told me the glass was a few mm thicker but should be fine. 7 weeks later the window stopped working. Wont go down. I rang them on the 21st of July and they gave me an appointment for the 29th to fix their bad work. They never showed. 4 days after they were ment to come out and fix their bad work. The glass window fell inside the door. This would of never happened if they did not skip the appointment they gave me. I have call them 3 times and no one has got back to me in 5 days. Never use Autoglass. They are slow to begin with and are terrible at following up when they do bad work. I will be putting a complaint directly into my insurance company. NEVER USE AUTOGLASS.

Response to reply: I have already rang 4 time and asked for a call back. I had to ring to get a hold of a manager. Autoglass has made no effort to contact me after six days past the appointment your technician did not show up for. If I didn't ring, you would never contact me. When I finally got hold of someone senior at Autoglass, he tried to make out that there was something wrong inside the door when no one has come and looked at the work that was done to confirm this. Also, when the technician came out and did the job, he did not mention any possible problems besides the window being a few mm thicker than the original window, and he said it should be fine. Now I am being told the quickest they can come out is the 17th of August, 19 days after the appointment that I was given and your guy skipped. Your company is a joke. You take no accountability for your work. Trustpilot should allow people to give 0-star ratings. You don't even deserve 1 star.

Disappointing service. I’ve been waiting for 2 weeks to have my car’s screens replaced, while driving it with a plastic bag to cover. The staff is extremely polite, can’t complain about it but they experienced a delay in the delivery of my screens and wouldn’t even let me know if I had not called them myself.

Highly unprofessional service and extremely poor installation quality.
I had my windscreen replaced here, expecting OEM quality, but instead of the factory-standard Pilkington glass, they installed a cheap FUYAO aftermarket windscreen.
To make matters worse, they made a critical error during installation that caused a crack along the edge of the glass. An expert confirmed that this type of damage only happens when too much pressure is applied with a tool during fitting. Even worse, the crack was hidden underneath the plastic trim so it wouldn't be noticed immediately—it only became visible after a few days. After just under 2 months and waiting for a reply from auto glass, the crack had grown to 28 cm long, forcing me to get the entire windscreen replaced again by a different company.
When I reached out to them regarding this damage, they completely ignored my enquiries and stopped responding altogether.
Unprofessional, dishonest work, and zero customer support. Stay away—absolutely not recommended. Day of replacement: 6th May 2026 Autoglass Cavan branch

Absolutely the worst company I have ever dealt with, two weeks waiting for a call, I had to get in contact with them numerous times to organise a date to get my windscreen replaced. It will be 3 weeks to the day when it’s eventually done. Avoid if possible.

First time using this company, and unfortunately it was a very disappointing experience. If I could give zero stars to Cork Autoglass I would. I waited for over a week for someone to contact me with an appointment, but nobody ever called. Despite this, my insurance had already been charged for the service. I eventually had to call the depot myself to arrange an appointment. They gave me one, but I then had to wait several more weeks.
On the day of the appointment, I dropped off my car and later received a call saying it was ready for collection. When I went to collect it, I immediately noticed several issues. My dash camera and phone holder hadn't been removed properly - they had simply been ripped off the windscreen. The original clear adhesive pad from my dash camera had been ripped and replaced with thick black double-sided tape. This tape can only be removed by cutting or scraping it off the glass, making it very difficult if I ever need to reposition the camera. On top of that, the camera no longer stays attached and keeps falling off. The cables had been left exposed, and the camera had been installed in the wrong position. I went back to reception and explained the problems. The receptionist called the technician over, but he was completely unprofessional. He insisted that everything had been like that already, claimed they couldn't hide the cables, and said they wouldn't fit under the cover. I explained that I paid €180 at the dealer to have all the cables professionally hidden, they had no problem to do it, and when I brought the car in, everything was neat and properly installed. His response was that hiding the cables "wasn't their job" and that their only job was replacing the windscreen. What disappointed me most was the complete lack of care for my vehicle and the attitude I received. They simply didn't care about returning the car in the condition it was brought in, and instead acted as if I didn't know what my own car looked like before the repair. As a result of their work, I now have to spend additional money replacing the mounting part for my dash camera. I have never had such a poor experience with any company before, and I don't recommend they service at all.