Autoglass Ireland Avis 

Autoglass Navan depot.... First class service, courteous welcome to a waiting room with water, coffee, TV and magazines. Windscreen fitted expertly and all round excellent service.

I recently had my windscreen replaced by Autoglass Dublin Airport.

When I collected my car on Friday, I was handed the keys and told everything was good to go. The only advice I was given was not to wash the car for a day or two. Nothing else was mentioned.

I didn’t drive the car over the weekend. On Monday, during the warm weather, everything that had been attached to the new windscreen with adhesive started falling off, including the camera housing and my toll tag. I also discovered that the plastic trim behind the rear-view mirror had been snapped and covered with a sticky adhesive to hide the damage. This part was not broken before the windscreen replacement.

I called Autoglass and was initially told I would need to bring the car back for inspection. As the damage was obvious, I asked if I could send photos instead, which I did. After several days with no response, I had to chase them up myself. Eventually, the manager confirmed from the photos that a replacement part needed to be ordered. Around two weeks later, I was contacted to arrange a mobile appointment, and the damaged part was replaced at my home.

The technician who came today was professional and honest. He explained that the fitter who originally replaced my windscreen had only been working there for around six months and assured me that she wouldn’t get into trouble. He also said I was justified in leaving an honest review.

What disappoints me most isn’t that a mistake was made-mistakes happen. If, when I collected the car, someone had simply said, “I’m sorry, this part was accidentally damaged and we’ll replace it,” I would have appreciated the honesty and had no issue with it.

Instead, nothing was said. The broken part was concealed, and it was only because of the hot weather that the adhesive softened and everything started falling off. Had this happened during winter, I may never have known.

I appreciate that the issue was eventually resolved, but the lack of honesty and communication is what has left me disappointed. Customers deserve transparency, especially when damage occurs during a repair.

Registering, having insurance claim processed, very efficient. Then, silence for over 48 hours.
The registration reference number disappeared into the ether; therefore, I had to reboot my identity at centralised Dublin office to get any communication from the local branch. Luckily, I landed a cancelled appointment after 72 hours. Timing of job was very efficient and the job appears well done. Courteous staff at site.
Let your customers know where they are in the queue by text, E or phone, please, AG.

worst company i have ever had to deal with hands down , over 5 days waiting for a call back all the while car is off the road

The five stars relate entirely to my experience with Kevin and the team at Autoglass Castlebar.
I would give Minus five stars to the Dublin cowboys. I wrote two separate emails to them and they hadn’t the courtesy to reply. The first time I phoned them I was in a queue of 16, the second time it was 24. I emailed to ask a simple question ‘what time is my appointment’. No answer. Nowhere on the internet do Autoglass give the telephone number of the Castlebar site, Why???

Have to say this rating is for Autoglass Tralee only, to John and team, excellent service a delight to deal with, and very helpful.

Worst experience ever. I got my side window replaced by a guy and he broke all the clips in my door. The panel does not stay in place anymore. He also damaged a trim around my window and when rang with a complaint a guy from Longford rang me and said it was already broken. I have a photo of the car before the replacement took care and the damage wasn’t there. No help from them whatsoever and was left with a loose damaged door card and a damaged trim on a 35k car.

I don’t normally leave reviews, but Andres at Autoglass Depot Kildare deserves one.

I had a chip in my windscreen and contacted him expecting I might need a replacement. Instead, Andreas took the time to explain the process and repaired it so well that the chip practically disappeared.

What stands out most is his professionalism and experience. You can tell straight away that you’re dealing with someone who has over 20 years of experience in the trade. Honest advice, excellent workmanship, and no unnecessary upselling.

I even contacted him over the weekend, and he still took the time to reply and answer my questions. He can also deal with the insurance side of things, saving you a lot of hassle.

Of course, Andres replaces windscreens too, but if you have a chip, do yourself and your wallet a favour and call him first. He might save you the cost of a replacement.

In Ireland we’re often quick to mention the bad experiences, so it’s only fair to highlight the good ones too. Andres is a true gentleman and someone I would happily recommend.

Customer service is terrible. time of response to completion beyond comprehension. ordered a windscreen through my insurance standard car no special order. Auto glass called me to book in the repair at the beginning of May. with an original date of 25th June. which I felt was unacceptable to wait almost 8 weeks, they then called me back with a date 10th June only If I could bring the car to them. I eventually accepted this under duress. so my appointment was made for 10th June 11am I arrived 15 minutes before 11. to be told they had no windscreen for me as it hadn't arrived on the truck from Dublin and it would need to be done on the next day. no apology for the delay no offer to drop or collect my car just basically deal with it. I left the car over night and told them I would be back the next day after 2pm. I received a phone call at 10,36 the next morning to say my car was ready and could I collect5 it. I told them I was in meetings in Wexford and would collect it after 2pm as already explained the day before. they said well we have nowhere to park your car so you need to collect it. As I had previously said I collected it after 2pm. I was given the car key and told don't jet wash or use a car wash for 24 hours. no apology for the inconvenience. only the fact I have windscreen cover on my policy I would run a mile from this company. the windscreen was fitted so no issue with workmanship otherwise It would be a zero star review

Andres was great. Got my chipped windscreen fixed straight away.

I’ve just had my windscreen replaced by Autoglass in Kildare. The team taking my call were genuinely excellent given my needs. Andreas who replaced the glass could not have been more helpful. A true gentleman and a credit to Autoglass.

The lad (Sean )was very professional done a great job was very pleased with his work and his communication down to detail thanks auto glass would fully recommend this company as the employee are so professional and top workers

Kevin was extremely helpful and professional

Shite Hawks, Came in for a routine window replacement appointment was on a sunday they said they had no other appoitments for another week., didn't get seen until appointment was at 10am didnt get seen finished until after 1pm, waiting around for 3 hours
Technician used the electric window while the glass was still broke and before he removed the panel and broke the motor, i was in the Van when he did it. Then when i made a complaint they lied and said it was broken before hand. 150 quid wasted and and now i have to pay to get a new motor, I wouldnt mind if they gave me a refund or some compensation but to lie and say it was already broke is a Joke

Discovered a crack in my windscreen 24 hours after installation. Impact is underneath some sort of an insert that they levered the glass against. Apparently not their fault. “Must have been a stone”
Company has communication skills of a rock.
Didn’t bother replying to my emails for 3 weeks then when they finally did reply they had the cheek to tell me it was no good telling them 3 weeks after it happened and that I apparently hadn’t sent 2 prior emails.
0 accountability.
Refused photo evidence with time receipts.
AVOID AVOID AVOID.

Autoglass Cavan offers fantastic service and excellent workmanship from wonderful technicians. I've used them several times now, replacing both my front and rear windshields. They have a great work ethic, amazing quality materials, and very fast service. Special thanks to Michael and his wonderful team of professionals. The job was arranged in a matter of minutes and completed the same day. Truly, Autoglass Cavan is the best auto glass repair company in all of Ireland. I highly recommend them to everyone ☘️, especially if you're looking for a service that will deliver a high-quality job from a very efficient and wonderful team.
Thank you
Best regards,
V.

My experience with Autoglass was genuinely awful.
The booking process itself was fine. Everything after that was not.
What should have been a routine rear window replacement turned into a six-week ordeal involving poor workmanship, damage to my car, and consistently poor communication.
The first installation was done incorrectly and resulted in damage to the vehicle, leaving me with a repair bill of €1,200.
The glass also had to be refitted because it was not installed properly the first time.
From the date of the original booking to finally getting my car back from the main dealer, the entire process took over six weeks to resolve.
What stood out most was the lack of accountability. Despite the damage caused and the inconvenience involved, there was no meaningful apology or gesture of goodwill at any stage.
This is the second bad experience I’ve had with Autoglass, and it will definitely be the last.
I would strongly recommend considering alternative providers.

Dropped my car in at the start of March to get a windscreen replaced.Got it back with the windscreen camera not working. They took it back a month later to fix it but still got it back not working even though they told us it was working fine.They then booked me in to a dealership to outsource the repairs.Dealship could not fix it after me doing a 5 and a half hour round trip for the pleasure.Its a Japanese import but I'm sure it's not the only import ever to have a busted windscreen.Plenty of phone calls too but never get a call back.Terrible customer service if it goes wrong.Still not fixed to this date.Being fobbed off to fix it meself I think.Experts in calibration I think not!!!

I had the misfortune of getting a cracked windscreen yesterday, I have windscreen cover so my insurance company AXA sent the details to Autoglass and told me I would get a call within 3hrs. I did get a prompt call but all the advise did was demand payment of my 25€ excess. Having made payment yesterday I have heard nothing. I have no idea when the screen will be repaired, this is disgusting customer service.

I’m very happy with autoglass they were fast friendly and did a great job 👍