Autoglass Ireland Avis 

Dealing with Autoglass is like a sketch from monty python. They will tell you anything so they don't have to come out to you. The window, when it was finally replaced after weeks, was replaced well and fitter was a really nice guy. Broke 3 clips removing front cowel, didn't have right sized clips so was planning to drill the holes bigger. I told him to leave it. Also was wearing trousers with metal studs on the front and grubby old gloves. Left a few scratches on dash and a few scuffs around the A pillar, which buffed out. Was glad when it was over. Wouldn't recommend.

7 Weeks ago I had someone from this crowd come out to replace a windscreen. During the replacement this individual broke my windscreen wiper but promised they would provide a replacement. 3 Weeks ago I called them to find out why I hadn't heard from them or received the wiper and they apologised saying the guy who did it has been on holidays since and that's why nobody was doing anything about it. But now this time they assured me it was being taken care of. Today I called to see what the story was and the person on the phone asked if they could ring me back as they needed to call the place they were ordering the wiper from to see if it came in.. I did not receive a return phone call from them.
Bottom line :
Do yourself a favour and avoid at all costs, such absolute bs I've been getting. Don't bother, find somewhere else!

Were meant to come on a Friday to fit car window rang me and told me window they were to fit cracked so could not come lies only one window in store for 2010 bmw 3 series. Then reschedule for next Tuesday at 5 rang me at half 4 said cant come family problem what a load getting window replaced elsewhere and axa no better when I rang them they were backing them up run a mile.

I had them to replace windscreen on truck.
Terrible work quality , missing screws all trim misaligned just randomly thrown together when asked about that they talk their way out of it, was told those are your problems to fix, we just replace windscreen.
Terrible , terrible attitude toward customer. Would never use again, very unreliable without any responsibility, including very rude staff in call centre.
How are they still accepted by community , I can’t understand.
Typical , don’t give a sh!te, company.

I have never had so much stress from one company. Dealing with some of the ladies on the phone was very time consuming and felt like i was talked over a lot. I was told one of the depots they assigned me to just didn't want to fix the chip in my windscreen so when i spoke with the girl and said so he gave me misleading information as he told me that the chip was non repairable that i would need to pay €400 for a new windscreen, she told me he has a reputation to protect that he didn't need tarnished, even the choice of words were mind blowing. So i went to get a second opinion from a different garage and the guy said there was no problem at all to fix the windscreen he was happy to proceed to work on it. When i rang back to explain to the girl on the phone she spoke over me told me she reads off a script and that is all she has to do and if i had a problem to go back to "yer man" you were dealing with. The girls need a lot of training in customer service and their choice of words when dealing with the public when speaking with them i felt they took everything personal and didn't want to help if what you needed was not on her script. I would highly recommend for you to use any other service then this one. It is appalling from start to finish. The girls on the phone act and sound very young and immature.

Sean looked after me today was so helpful. Lovely man did a really great job, I would definitely recommend.

Told me and my husband we had no cover at time of incident 3 times,I rang insurance they said NOT correct ,then we called Mr Windscreen who said I was fully covered up to 1500euro.
Repair done ,hassle free .
My advice use Mr windscreen not autoglass .

The customer service in autoglass Sound like 18 year old conor mcgregors and thats just the girls -so cringe.

One of the worst useless customer services I've ever used.
Dealt with several people who literally spoke to me like they were in a bar fight.
Immature and childish responses with atrocious over exaggerated accents.
Seriously ,I recorded one of them was such a joke .
An Embarrassment they are to themselves and the company.
Like ringing a 1850 skangers hotline.
Classless.

Waiting nearly 4 weeks for replacement glass with no car. Absolutely do no go here. Disgraceful service giving you fake promises every single day ! What shambles of a business if you can call it one !!!!! How they are still in business I do not know

They took 5 days to get out to me. Absolutely joke. I live in Dublin City centre

Don't go near if you're in a hurry.
Time wasters

Autoglass came out to fix my back rear view window and end up getting glass caught up in my booth lock now my is unable to open and they said they will not come out out and fix cause its not there fault wich I paid 400 euro cash to fix very unprofessional

If I could give a zero, I would.
I can’t say whether the service to replace a cracked window was good or bad as I haven’t been lucky enough to have gotten to that stage yet.
It has been more than two months since I made contact.
My real problem is the lack of contact and accessing there contact centre.
If you want to call them ten times a day, you will have to endure 1.5 to 2 mins of jargon before anyone answers every time. I was told they would call me back. They didn’t.
Then i was left hanging for 7 mins whilst they checked where my glass was.
I can’t understand their aversion to contacting their customers. It would save so much pain.
I will not ever be going back there

I have windscreen replaced on my BMW this morning in Clonee. The guy came as he said. He knew what he was doing. Answered all my questions politely. Replaced the screen and everything that was attached before he started. He even hoovered the front of the car, what I did not expect at all. Quick, clean and professional. I had to wait one week for appointment. The screen quality is like original, can not see the difference. Very good job. Thank you

Is very bad service and only waste your time
Never will use them again

Horrific customer service
Didn't even get as far as getting the window fixed. Rang as instructed by my insurance. After a stupid amount of auto messages got to talk to some girl that could barely speak English, couldn't tell me where my nearest work shop was, but gave me the number. Turns out they are nowhere near where I am located so they told me to call Allglass back. Rang again. Got another idiot who told me I had to ring my insurance company to book an appointment. WRONG That is your job. Said she would take my details (reluctantly). At that stage told her I would just go to another company as I appeared to be inconveniencing her. Unbelievably bad service. DONT GO NEAR THEM!
***UPDATE. Just got off the phone with Mr. Windscreen. 100 times better customer service and sorted in less than 10 minutes.

Bad customer service and cheeky staff members. Still waiting on a call back over 2.5 weeks ago and since then I can’t get through to them . Why are they still being used by insurers?

I booked & paid for my windscreen replacement on the 1st July. I was told that I would be emailed the confirmation but no receipt or confirmation was received after nearly 2 weeks. I have emailed & phoned several times, twice have gotten through to a receptionist who can't access the booking information & says somebody will call back but they haven't. Once somebody in bookings answered & wouldn't give me the information as they said the original person would have to contact me back. My CVRT is due in 2 days & no confirmation regarding the replacement. I have emailed customer services twice & no response. I am going to contact my insurer to see if they can sort an alternative. Shoddy customer service beyond belief. When you phone up up it says you are number 1 in the queue, the phone rings & nobody answers or says leave a message........

Update 3rd August
I was promised fitting on the 16th July but no contact received for the appointment & no contact since then to arrange a windscreen replacement. As advised by others, go to a local glass replacement company & contact your insurance company to alert them to the horrendous customer service from Autoglass

I rang in the afternoon and had my windscreen fitted by the next morning. A lovely man called Martin replaced my window, sanitised my car and keys before returning them to me, and even fitted my NCT/Tax/Insurance certs in a new holder. Really happy with the service from start to finish and would recommend to others.

I rang them in May. I had a small scratch on the window. They told me that they will ring me back. They lied. My insurance got renewed in November and I got a stone into the windscreen and rang them again and they told me that I might not be covered by the insurance as the original scratch was done in May. They told me they will ring on the same day to confirm but they lied again. Rang them again today as they did not bother.