Automotive Repair Systems Avis 

1 751
TrustScore 5 sur 5

5,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service informed of repair date and time. Engineer rang on morning to confirm arrival. Engineer was extremely polite and wanted to get on the jobs in hand. He was here longer than expected a... Voir plus

Noté 5 sur 5 étoiles

Had an issue with the alloy wheel refurbishment which was raised with Rhys in the office. He kept me up to date through the process. He referred to Matt the regional manager who went out of his way to... Voir plus

Noté 5 sur 5 étoiles

I was very happy with the work your technician did on my wheel repair. My insurance company said it would be at least a 30 day wait, but you guys called me the next day after the claim was approve... Voir plus

Noté 5 sur 5 étoiles

Job done in 15 minutes by Rhys! He sent text message the day before to confirm time he would be visiting, was there few minutes before time. Very friendly, polite, and respectful, and knew what he was... Voir plus

À propos de l'entreprise

  1. Atelier de réparation automobile
  2. Atelier de carrosserie automobile
  3. Garage automobile

À propos de Automotive Repair Systems

Écrit par l'entreprise

Automotive Repair System is one of the UK's leading SMART Repair providers.

SMART Repair Specialist Based in the South East, South West and North West.

The only SMART Repair Operator offering all SMART Repair Processes.

We have bodyshops located at our Orpington head office and our Liverpool, North West office to also offer customers a traditional bodyshop service where larger repairs can be carried out.

We have a wheel refurbishment plant based at our head office in Orpington that can refurbish up to 180 wheels per day.

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Coordonnées de contact

5,0

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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5,0

Tous les avis

(1 751)

453 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great Service

Alex was great today! He explained my options for repair and what to do going forward. He was professional, helpful and left no mess. This is the second time I have used Automotive Repair Systems and I would definitely recommend them!

10 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Bodywork repair

Brought my car in for extensive bodywork repair, quote came back an hour after the engineer reviewed the damage at a very reasonable price. Whole process was quick, easy and stress free!

6 mars 2026
Avis spontané
Noté 4 sur 5 étoiles

Alloy wheel repair

The guy Bill turned up on time. Very professional and polite. Started the job on my wheel but had a problem with the compressor in his van. Took my wheel to his main base and completed the job there. Came back fitted the wheel to my car. Took a bit longer than expected but still happy with the service. Was a little disappointed at the finish of my wheel but there was nothing I could do at this point. Overall satisfied.

26 février 2026
Avis spontané
Logo de Automotive Repair Systems

Réponse de Automotive Repair Systems

Good Morning Mr Midghall,

Thank you for taking the time to leave us a kind trust pilot review. I am sorry to hear there was issues with the compressor on the day which meant the repair took longer than expected.

I want to hear more about the finish of the wheel and why you are disappointed with the finish.

Please can you email me some images so I can take a look at this for you. My email address is: Sarah@automotiverepairsystems.co.uk

Kind Regards,
Sarah Lucas
Customer Service Manager

Noté 2 sur 5 étoiles

Wouldn't use this company.

I made a claim through Gardx to fix a 2inch vertical dent just below my door handle, process was pretty quick in booking and getting an appointment to come sort. We assumed it would be a paintless dent repair as it was such a small issue, neither Gardx or this company informed us of what was going to be carried out. It was however sanded, filled very badly resulting in indents and painted the wrong colour so overall left with more damage than to start with by one of the mobile technicians in early Dec 25.

Finally today after 3 months since the original booking (due to bad weather admittedly) it's been sorted. We have been dealing with Ash, Ash was very professional and a genuinely lovely guy, he has fixed the issue to the highest standard he could, not sure why he wasn't sent out to begin with, we would highly recommend him to anyone. Even he said it should have been PDR.

I wouldn't be happy to use this company again unfortunately as the trust is gone after allowing someone they employ to leave the job in a worse condition than to start with. I was later told that the insurer requested the car to be repaired in this way however anyone within the industry with any pride in there work should have recommended a painless dent repair over providing an unnecessary service.
My car is only now 2 years old and bought brand new with no prior damage and now has an unnecessary patch on it, the whole process has caused me a lot of anxiety.

25 février 2026
Avis spontané
Logo de Automotive Repair Systems

Réponse de Automotive Repair Systems

Good Morning Sophie Daniels,

I am so sorry to hear you have had a stressful experience with us. I assure you, we take these situations very seriously.

In relation to the type of repair we carried out for you, I am afraid there can be limitations to what we can do when we are instructed by a third party. However, you are correct, all repairs are triaged when received so we can ensure what is being asked of us, is the best repair technique for the damage sustained to the car.

In your personal case, we had multiple images received from your insurance company, one of which looks like the paint was broken. As they have then asked us to carry our a paint repair, removing the dent, the repair type which they has asked for matched our triage notes.

None of this is an excuse for a poor repair and the poor finish you was left with on the day. The technician who carried out your original repair has been spoken to when this was brought to our attention. We have procedures in place so that every job is signed off by the technician on the day, the customer and images of the repair before, during and after so we can audit the repairs taking place on the road and ensure they're being left to the highest possible standard.

I am very happy to hear that Ash come and rectified this repair for you, I am concerned about the patch you have mentioned and would like to know more about this. I understand that this is a SMART repair but I am under the impression from the images of the repair that the issues raised from the original repair are now completely resolved.

I am happy to look into this further for you. If you could send some images to: Sarah@automotiverepairsystems.co.uk

Kind Regards
Sarah Lucas
Customer Service Manager

Noté 5 sur 5 étoiles

Superb job done

Tony Satchell was a craftsman and a gentleman. Superb job done on alloy wheels and would have no hesitation using again.
Really liked his approach, manner and skill.
Many thanks and appreciation .... Made my day a happy one for sure.

20 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Professional and Efficient

Arrived on time as stated. Mechanic was friendly professional and efficient. Completed job quickly. Very pleased Thank you

18 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and work

The repairs were not only excellent the service provided was also excellent. Our repairer was not only courteous but very approachable and work hard and quickly to fix our issues.

23 février 2026
Avis spontané
Noté 5 sur 5 étoiles

A very friendly and efficient service

A very friendly and efficient service. The gentleman who did the repairs to my wheels was on time, and did a great great job of making them look as good as new. I was really impressed with the results.

19 février 2026
Avis spontané

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