Not to be trusted
Purchased a BMW 1 Series in November 21. The car was due an oil change/brake pads and Autovogue agreed to do this before I collected the car.
I chased a number of times to arrange to collect the car, but kept being told that their workshop was really busy. Eventually I did collect the car and arranged to be picked up from local station. The guy that picked me up, let slip that the car had been on loan to someone and had only just come back that morning.
When driving the car home I noticed that the washer jets weren't working - this apparently had been checked as part of the RAC warranty checklist. Luckily I managed to get this fixed under the RAC warranty, but it left me wondering what else they didn't check.
Although the brake pads had been changed, the service light was not reset and when I tried to reset it myself, it would not allow me to do so. I took the car into my local garage and they discovered that the brake wear sensor had not been changed (despite Autovogue sending me a copy of an invoice to prove it had been done), my local garage changed the sensor and reset the service indicator. Autovogue initially claimed they had definitely changed the sensor, but later agreed to cover the cost of my local garage doing the work.
This has left me doubting what else they didn't check or do (including if they actually did an oil/filter change) - Although I've only done a few thousand miles since getting the car, I have booked it into my local garage for a service, purely for peace of mind, as I do not trust Autovogue. The brake sensor cost around £7.00 - if they scrimped on this, what else are they capable of.
28 février 2022
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