Aveda Avis 

I placed an order on May 9, 2026, but the carrier damaged the products and returned them to the warehouse. It is now May 20th and I had to contact the carrier myself, and they confirmed the items were sent back to Aveda.
Aveda never even bothered to call or email me to let me know what was going on, once the carrier sent the package back they should have in good faith called to make this rights
The only resolution offered by Aveda was to reorder the products with no shipping cost. Unfortunately, I originally purchased the items during a promotion, which I am now unable to take advantage of again.
Additionally, I find the points system disappointing, and customer service did not provide adequate support in resolving this issue.
I have always appreciated Aveda products, but this experience has made me reconsider my decision to continue supporting the brand.
if I could give a rating it would be zero
unhappy customer

I placed an order on 4/12, which at the time didn’t say it was back ordered. Aveda took my money without a heads up it wasn’t available. I then received an email that it would be a minimum of 2 weeks before shipped. I needed the product immediately for a trip so I purchased it elsewhere. I then received another email 2 weeks later that claimed it was taking longer than 2 weeks. On 5/1 I then proceeded to request a refund because it was simply taking too long and I no longer needed it. 5 more days go by, it’s impossible to get ahold of them, you can’t email, you’re put on hold forever and then I submitted a request through the website, never heard back and then got an email that my order was shipped. I will definitely be returning it and I will never shop with Aveda again. I can’t stand scamming lazy companies that have no problem screwing over customers and then when customers kindly reach out they ignore and proceed as is. The worst hair stylists I’ve ever seen graduated from Aveda and now that I see the customer service I will never be a return buyer. Hopefully you all get shut down soon. Regards.

I've been a loyal Aveda customer for my hair care for 30+ years. No kidding--over three decades. No more. I will search for a new brand worthy of my loyalty. They jacked up the price of the shampoo by at least $7 over the past two years while downsizing the bottles by ~20% (from 8.5 fl oz to 6.7 fl oz). Between that and the fact that they refuse to maintain formulations over time that are valued by customers, they have lost me as a customer.

Great!
Nicole W and Raiza are the best.

Also, a long-time customer as many of these reviews are. They offered same day delivery can charged me for it, well into day 2 still nothing and not way to track - says my order is invalid. Untrue says my credit card.

Will not go back - once trust is broken, it is nearly impossible to gain it back.

I have been a loyal Aveda customer for years. I only use Aveda products and only go to Aveda salons. Just last week I reordered my Shampure in litre bottles for both the conditioner and shampoo from the Aveda's site. I usually place this same order every 4 months. For the first time ever I had an issue with the delivery. The box was delivered by UPS...but the box was empty upon arrival. In fact the box was clearly tampered with as you can see that the original clear tape had been removed around the box as the front lable was faded where this was done. AND the bottom of the box was clearly opened and taped up as there was clear tape all along the bottom of the box.

I first tried to file a claim with UPS - however, they told me I had to contact the retailer as the claim had to be filed with them. I immediately called Aveda and reported the issue and sent pictures of the damaged box including a snapshot of the delivery person who had delivered the package which I thought showed the bottom of the box being damaged.

I submitted all of this to Aveda and was told it would be investigated and there would be a fair resolution in approx. 2-3 days.

That afternoon I received this message (pasted below) from Aveda stating that because UPS delivered the package (albeit empty), they would not be reimbursing me for the product and if I wanted to file a claim with UPS I could. The only issue here is that UPS will not allow me to file the claim. Nonetheless - clearly after 20+ years of consistent online orders it appears they believe I must have stolen these products and would take time out of my day to report this issue to rob from them.

I am super disappointed in Aveda and their customer services. I will no longer be placing any e-Commerce orders from them and would warn any other customers even considering ordering online. Their products are expensive and it will be on your dime if any of it gets stolen in shipment.
-------------------------------

Dear Monica,

Thank you for your patience.

We’ve completed a thorough review of your order with our internal team. The package was confirmed as delivered by UPS, with the delivery photo showing the package was left securely with no visible signs of tampering.

Should you wish to explore this further, you may consider filing a claim directly with UPS for additional investigation. - When contacting UPS, please provide as much information as possible to assist them in resolving this for you. Once their investigation is complete, please feel free to share the outcome with us—we'll be happy to review the case further.

Monica, thanks again for taking the time to contact Aveda.

I saved thousands of reward points! They expired a week ago without a warning notification or alert. I am frustrated and disappointed, I have been a loyal customer for decades.

Prezzi esagerati al negozio di via maiella a Reggio Emilia. Inoltre , esclusa la parrucchiera 50 enne piuttosto gentile, c'e' una grossa incompetenza e mancanza di empatia con il cliente.

I've had an Aveda Plus account for years. Their policy is that if you don't use it every year, they deactivate the account. That seems aggressive. You can reactivate it but it requires a phone call; using the website won't work. But even after making the phone call, their password recovery process did not work. The chat through the website has less functionality than the phone call route. But it seems like the person on the phone probably transcribed my email address wrong, because I can't get a new password.

It's bizarre and inefficient, for both customer and business, not to automate this. And the policy of disabling the account after only 12 months creates work. I can imagine making the points expire after 12 months, but not deactivating the account. And the account recovery process is clearly flawed.

I am writing this review to warn other consumers about my experience with Aveda's rewards program, which I found to be misleading and inconsistent.
I made over $600 in purchases within a two-week period specifically to accumulate the points required to redeem a product I had been working toward. The points threshold was clearly displayed at the time of my purchases and I made my buying decisions based on that information.
The day after my points cleared and I was prepared to redeem, Aveda increased the required points for that item by 5,000 additional points — without any prior notice — and replaced my redemption option with a salon certificate that did not reflect what I had been working toward.
As a consumer, I made significant financial decisions based on the rewards structure that was presented to me. Changing the terms after the purchase is not only poor business practice, it erodes consumer trust entirely.
I am a spa owner and I want to be transparent — I had been strongly considering Aveda as a product line for my business and for my clients. After this experience I will not be moving forward with that relationship. I will also be sharing my experience with every client who walks through my doors so they can make informed decisions about where they choose to spend their money.
I have since decided to discontinue purchasing from Aveda and will be filing a formal complaint with the Better Business Bureau. I would strongly encourage other customers to thoroughly document the rewards terms at the time of purchase before spending money toward a specific redemption goal.
I hope Aveda's leadership takes this feedback seriously and considers the impact these practices have on loyal customers and potential business partners.

Several days ago I placed an online order for +$100. I can’t review the products because I haven’t received my order. Can’t cancel the order because the order was “processed”. Aveda can’t provide me updates on status of the order unless I “check in” every few days. One sample arrived today packed in a large box with lots of packing paper. The balance of the order is a mystery. I’ve disputed the charge. Let’s see what happens.

IMHO, Aveda is one of the worst companies’ that I’ve ever dealt with. Apparently they shipped product believing I ordered it under replenishment. I called before the products shipped only to be told they couldn’t cancel the order. I asked them to provide evidence that I had ordered under a replenishment program they refused. They said that after I received the items I could process a refund request on their web site. the website would not process the return.

As a dedicated AVEDA user for some 20 plus years, I have always purchased instore. And with each instore purchase I would always have my AVEDA products provided to me personally in their little signature cotton bags with a drawstring.

Just off the phone now to AVEDA CUSTOMER SERVICE, who nonchantky advise ‘WE DONT GIVE OUT BAGS WITH ONLINE ORDERS…’

What a shame AVEDA. What a shame.

The girl on the phone at your CUSTOMER SERVICE did not even know what your signature bag was and I needed to explain …!

I would gift your products in these lovely signature bags … times seem to have changed much.
Disappointed AVEDA.
Disappointed.

I love the products. After a long hiatus, I went back to Aveda and my hair is happy. I'm happy.

However, the online store is not a happy place. I placed a substantial restock order, it was confirmed, and then the next day cancelled for no apparent reason. When I asked more about it, all I received was "Your order was cancelled, please try again." When I pushed back as to why, they "escalated" it, then said essentially the same thing.

So, I drove to a salon, got what I could, missed out on free samples of things I wanted to try, and generally wasted a lot of time. I also told them that, and that I wasn't getting the same value as when I order online, and crickets. So, whoever is running the online store side of things obviously doesn't really care, which is too bad.

I also won't be wasting time trying to order online again, since no one wants to problem-solve anything and if it doesn't work again, I've wasted more time. It's a dumb, not important thing, but I'm also really over having businesses not care, jerk us all around, and then you have to spend the time to find something else when you had a no-brainer dialed in so you could spend your time on more important things. Which I will keep doing, and backseat the hair until I have time to deal with that again.

Ik gebruik meer dan 30 jaar de hydrating lotion van Aveda! Zelfs een fles van 500 ml. Top hydratatie. Het product dringt zo in mijn huid! Maar sedert de overname door Estee Lauder hebben ze de samenstelling veranderd! Op je huid is de creme niet meer melkachtig maar doorschijnend! Ik bestel de hydrating lotion opnieuw en krijg een hydrating treatment lotion . Een totaal ander product!De hydrating lotion bestaat niet meer? Wat een achteruitgang sedert de overname door Estée Lauder!

I ordered a large shampoo and conditioner for over $150. I've been an Aveda customer for decades. UPS indicated it was delivered but I never received it. They likely delivered to the wrong building but I have no way to retrieve it. Aveda customer service is ridiculous - since UPS says it was delivered, they won't do anything. I have more than double their highest level of rewards points and yet they apparently think I am scamming them? One rep said I'd be getting a refund and now they say I won't. Absolutely the worst customer service

never received product after 31/2 weeks was supposed to be 59$ product and they charged visa 300$ called immediately and they would not give refund. said product would come in 3 to 4 business days. 31/2 weeks later talked to helen and she said I could not get refund. I could go on further about constant lies.

I want to give ZERO stars!!! I used aveda on my hair after washing it felt thicker as it dried but l smelled a bad burning smell. Today l notice a ton of my hair in front of my scalp by face was all broken off and could see my scalp. DO NOT TRY AVEDA!!!

How stupid is it that this company wont give a flipping product pump
If you dont purchase directly from Aveda? I spent $90 and have always bought their clay conditioner and now i bought a $90 bottle of body wash and they cant even give me a flipping $3 pump for a bottle- well good business decision, you just stepped over $90 bucks to save $3 b/c I’m no longer loyal - good job aveda -

Aveda have changed the formulation of its pure abundance shampoo. A shampoo I have used without fail for 25 years. The new product might smell similar but it doesn’t clean my hair or add the volume it used to. By othe reviews I am not alone and no one seems to like the new change. I tried to send in a request to change back but have had no luck in finding any way to do this. I am debated and am now trying to find something that works as well.

Please go back to the old formula. And I will return If not please post suitable alternative