AviationADR Avis 

I had a very positive experience with the ADR process following a denied boarding case that was initially rejected. The procedure was clear, transparent, and well-structured, with prompt and professional communication throughout.

After the case was reassessed, I truly appreciated the careful review of all the details and supporting evidence, which ultimately led to a fair and justified outcome. Although the initial situation was frustrating, the ADR intervention proved to be both efficient and impartial.

I would confidently recommend using ADR for resolving similar disputes, especially when claims are initially denied, as it provides a genuine second chance for a fair resolution.

Easy to use portal. Claim was assessed in good time

Simple process, updated on time and very clear guidelines and updates

This was an easy system to use, always advised of any updates to claim and messages responded to. All went smoothly with a satisfactory outcome.

Our compensation claim against the airline was dealt with quickly and efficiently, and a positive result was achieved.

5 ***** service, it’s just a shame that it took 4 months for Ryanair to payout.

AviationADR managed to solve my dispute with easyJet so quickly and in an efficient way. After over 6 months chasing the airline and asking compensation for a cancellation, they refused to compensate. I created my case with them and in less than 3 months it was solved. I totally recommend to use them and I am very grateful for their help.

I don't think without their help I would have got my money owed to me.

Speedy service and great communication.

My claim was solved fast and professionally. I got updates all the time and it was very easy to follow up teh status of the claim. Thank you for your help!

Can’t thank AviationADR enough for dealing with Ryanair on my behalf to get compensation paid. It takes a while to get compensation back but that’s down to Ryanair being slow as. AviationADR worked extremely well to get what we were due paid. Thank you. I’ll be sure to recommend your services.

I flew with Ryan Air, and the way I was treated on my way back to London from murcia Spain was so horrible that all they wanted was just to rip me off and I was threatened if I don’t pay the money I will not be allowed to fly back to London. I thought that was ridiculous. I couldn’t believe it because my hand luggage that they said it was over the normal size wasn’t. It fitted into the template box that they have and they said there was a tiny thing that came out. Which to me, it didn’t make any sense. So I decided to pictures to show that nothing came out and they made me pay the money becuses they will have to check my bag in, but when I came to the door, no one was there to collect my bag and I had to enter the flight with my luggage and it fitted into the top storage. So the equation was why was I charged. I paid the money but I told them that I will fight to get my money back but in saying that I thought it would not be possible, but ADR made it possible. I contacted them and they took up the case and they kept me updated on every step that they took until my money was paid. I will advise everyone to contact them when you encounter similar issue. Just have your evidence. Take pictures because that helps.

I’m extremely disappointed with the conduct of AviationADR. Acting as a platform meant to support travellers, they have instead created unnecessary frustration by changing their rules midway through the claims process.

For example, they recently introduced a requirement for representatives—who are not lawyers, such as travel agents, tour operators, friends, or other non-legal representatives—to upload copies of passports and bank statements. Many passengers specifically choose these types of representatives because they are more accessible, cost-effective, and already familiar with their bookings. Unlike lawyers, they offer a simpler, more personal service without adding legal complexity or high fees.

Rather than notifying claimants with ongoing cases about these new requirements, AviationADR simply closed those cases once they reached review—effectively forcing people to pursue costly legal action instead.

It has since become even worse. New claims submitted with all the required documents have also been closed after months of waiting due to further regulatory changes. This lack of consistency and communication is unacceptable.

Such practices are unfair not only to passengers but also to airlines, as both parties are now burdened with avoidable litigation and court costs. Overall, this reflects very poorly on a service that is supposed to provide fair and efficient dispute resolution.

This company was helpful, kept in touch and achieved a desirable outcome.

I contacted this service after Ryan Air dismissed our compensation claim for a delayed flight to Milan at the end of November. Ryan Air cited ‘ground handling’ issues despite the technical fault on the plane and having to change planes before eventually reaching our destination.
I contacted the flight ombudsman after Ryan Air refused to discuss compensation.
I had to submit paperwork from my party (5) to say they were happy for me to represent them. This required the use of a printer as they had to sign the paperwork. The rest I was able to complete just using my phone.
The website is fairly straightforward and takes you through the steps required for submission. I submitted lots of screen shots for consideration.
The claim was accepted and I was alerted by email if there had been any changes. I was however, unaware of the messaging system until after the claim had been awarded and then I spent more time investigating the system and discovered a whole host of unanswered messages. The poor claims handler had been messaging and I hadn’t read a single one. Thankfully this did not hinder our award and we received the standard compensation for the delay that we requested. Money was transferred by the end of March. The time scales were clearly stated throughout the process so we were able to manage expectations fairly effectively.
I was really happy with the service but hopefully I will not need to use it again.

Had to use the service after Ryanair refused to refund me, so glad I did. Easy to upload documents and all sorted efficiently.

They are a good intermediary, the service does not absolve you from doing a great deal of the 'spadework' but it does add weight to your research in such a way that cannot be ignored by the airline and although it was a lengthy process, I was always kept informed of the progress of my claim. They also adjudicate on disputed points in a fair and reasonable way.

They got me my loot. Took over 2 years but now I’m a grand richer. Well worth the wait. Thanks very much 👍

AviationADR were brilliant. They were efficient, replied instantly, kept us fully informed and most importantly, achieved a favourable outcome for us, after we had tried for 10 months to get a result from Ryanair. Thank you so much AviationADR.