AviationADR Avis 

Helped me get a fair resolution with Air France, who were claiming that I wasn't owed compensation for a delayed flight. Quick, easy to use service, great customer portal and kept up-to-date. Positive outcome for me.

Avoid if you can and if you have a valid claim. I brought a straightforward UK261 flight compensation case and cited binding Court of Appeal precedent directly on point (Huzar v Jet2). The adjudicator's determination didn't engage with it at all, the single most relevant authority, simply ignored. The decision went against me as a result.

The service around it was just as poor. The website is clunky and confusing to navigate, and messages I sent went unanswered for long stretches with no acknowledgement. For a body that's meant to provide accessible, fair dispute resolution, the experience was the opposite.

Because of their error I've been forced to pursue the matter through the courts to get the outcome the law clearly supports. I've also submitted Freedom of Information requests to the CAA about oversight of this scheme, and I'm raising the standard of service with my MP who has been quite engaged. Consumers deserve far better from an approved ADR provider.

Following a cancelled flight on EgyptAir, we kept trying to contact them to ask about a partial/full refund, but never heard anything back. We were advised to contact AviationADR about this issue. Right from the start, AviationADR kept us fully informed of the status of our claim and received a full refund in the end. Very impressed and would definitely contact them again if anything similar happens in the future.

I had a very positive experience with AviationADR during a dispute with an airline regarding reimbursement after a cancelled flight.

The process was quite detailed and took some time, but throughout the case I found the system fair, structured and transparent. The adjudicator carefully reviewed both sides, considered the evidence submitted, and ultimately reached a balanced and reasoned decision.

What I appreciated most was having an independent body that genuinely assessed the case based on the regulations and documentation provided, rather than generic customer service responses from the airline.

Although the process requires patience, I would absolutely recommend AviationADR to passengers who are struggling to resolve a legitimate claim directly with an airline. It gave me a fair route to pursue reimbursement and ultimately helped me achieve a successful outcome.

AviationADR handled my case with clarity, fairness, and real professionalism. What impressed me most was how thorough and balanced the decision was — it was clear that the evidence had been properly reviewed and the outcome was reasoned and transparent. Thanks to AviationADR, my case was resolved and the airline complied with the decision. I’m genuinely grateful for the support and the high standard of service. They made a stressful situation much easier to navigate.

Professional work, website well structured and easy to use it. Happy I won the dispute and managed to get the refund from a cancelled flight. Thank you for the great work.

Useless service. I complained about a Ryanair flight delay. They did nothing for 5 months, and then ruled in my favor. But the airline never paid the compensation. Complaining is pointless; they'll send you to court. What for do you even exist? I knew I was entitled to compensation even without their 5-month review.

Highly recommended when the airline decides against you. I just followed the process and AviationADR agreed with my appeal. They even chased the airline who did not pay in the set time. Now I got the compensation after a couple of months.

nice and easy process and a good outcome from Tui who try and get out at any cost from paying compensation when its due, thanks again for a swift service.

I am incredibly impressed with the Aviation ADR platform. After Ryanair rejected our flight delay claim by burying us in a wall of technical jargon and seven defense documents, the ADR team provided a fair, clear, and objective process to review the facts. They looked past the airline's excuses and helped us secure our rightful compensation. If you are struggling with an airline dispute, I highly recommend using this service—they do a fantastic job of holding airlines accountable!

It was easy to submit the claim and I was regularly updated on its progress. It took several months to resolve but I did eventually get back most of my claim. Much easier than dealing directly with a company that either gives you the run around or fobs you off.

Excellent, couldn’t recommend enough, reviewed my case and sided with me that I was in the right and owed compensation. Fantastic.

Got 350 gbp back. Process is long but well structured with a clear flow.

Very pleased with the whole experience. Kept me informed and updated at all steps, and were quick and efficient.

Ho utilizzato il servizio perché a seguito della cancellazione di un volo la compagnia aerea mi riconosceva come rimborso solo la differenza di pezzo tra il biglietto originario ed il nuovo che avevo dovuto comprare da solo per poter tornare entro il giorno successivo. Ho ottenuto il rimborso pieno del nuovo biglietto in circa tre mesi. Tutto il procedimento è stato semplice, sempre perfettamente notificato ad ogni cambiamento. Grazie veramente tante per il servizio dato
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I used the service because, following a flight cancellation, the airline would only refund me the difference between the original ticket and the new one, which I had to buy myself to return by the next day. I received a full refund for the new ticket in about three months. The entire process was simple, and I was always notified of any changes. Thank you so much for your service.

Thanks to them, I received a full refund after Ryanair unfairly charged us €120 for supposedly having too many cabin bags. The staff at the gate treated us terribly, shouting, bullying, pressuring, and threatening us. That kind of behaviour is absolutely unacceptable. I would also have appreciated compensation for the distress caused by the way we were treated. It took almost a year to get the refund.

They guided me through everything very easily and got me my money back. I will never regret trusting this company! I recommend it for everyone.

We tried to get a refund from Easy Jet & they were not going to refund us for a cancelled flight & out of pocket expenses. However, ADR assisted us with our claim & we’re successful.

The only legal way to resolve your dispute. Airline was keep ignoring my requests and guiding me to a different direction and was taking months .
In just 6-8 weeks time my dispute is resolved and money transferred into my bank.

Good experience with ADR, less with the airline paying promptly.