Azpects Ltd Avis 73

Very helpful with explaining the issue and suggesting a fix to resolve my problem.

Very disappointed with this company. I had about 40 easygrid panels break (I think it is down to poor quality but didn't even argue the toss with them as presumed they would say it was down to the sub base) and asked if I could buy some replacements. They got me to call around local stockists which is fine but 2-3 hours later and 25+ calls later, every stockist told me I had to buy 225 minimum. I find this ironic that a company that act environmentally friendly stating their products are recyclable, are happy to get someone to throw 175 panels away in land fill. Tried to contact manager but was promised a call back but never came.

I was a bit unsure after watching the videos but was too late already bought it.
I made sure that all the open joints would run clear when soaked with water prior to pouring the contents on the natural stone,and no I didnt seal them. It seemed a bit strange keeping everything wet whilst easing into the joints with a big squeegee,bought from b&m £2.50. All was good,quite impressed and would you believe it the rain came down five hours after completing so it helped was the area over.
It took about 48 hours before it was hard to the touch but I am impressed and glad I used it.

I have worked in the trade customer service industry for over 20 years and Melissa is a credit to the company, I found myself in a right pickle and not even Azpects fault.

Melissa helped me out and saved my bacon, thank you Azpects and thank you Melissa

Awful product,have used on dozens of Indian sandstone patios,yet to have any of them last a year,yes looks good when first installed then few months later starts to fail.I could get a full time job jet washing out and re pointing in standard sand and cement with the amount of jobs I’m asked to replace it on.I tell all my customers to stay away unless want issues in near future.

The colour lids on packaging
That have black lid for black
Cream lid for cream and so on
But for stone grey they havea grey lid when product is a brown charcoal colour very misleading, when I call the company they couldn’t give a f;&£ . I’ll pass it on to the marketing side ! That doesn’t help with raking out 40m2 and paying for more !!! Stay well away use Sika!

Terrible stuff easy joint after 6 months you’re see the nice colours turn black and algae starting to form on it .its just like a sponge water actually goes through it . The best method is the old method wet mortar stands the test of time . Easy joint but terrible joint.

Amazing product! I met the team at BMF and loved the product. Thanks team for helping us choose what’s right for us!

Easy joint select is the worst product I don’t know how they can sell it!?? It takes twice as long as any other grout and the results are shocking. It’s basically sand. Gritty bits get everywhere and 24 hours later it can still be washed out the joints! I’ll have to start again with an actual grout now. Update: a rep came out and said that’s how it’s supposed to be, however it still comes out in tiny granules when I sweep the patio. She also told my wife she would call me as I wasn’t there and so far I’ve heard nothing

Just cleaned my patio using this product and I am amazed with the results. So easy to use and apply.

Very knowledgeable and helpful team, offering the right solution to a problem with some porcelain tiles. Highly recommended

EASYjoint select is by far the worst jointing compound I have used in over 25 year in the trade.
Follow the instructions and you’re in for a serious mess, stained paving and pitted joints of which you have to go over a thousand times.
Install it with a trowel and it’s going to take you 3x longer than Sika fix, yes the result is better, but then you have to rinse it off and go back and fill in where it’s pitted.
If you don’t wet it it doesn’t bond or smooth off.
ITS EASIER TO JUST NOT USE IT!

Used the deck cleaner last weekend and my decking looks like new. Would definitely recommend!! I've used a few other Azpects products previously and have always found them to work exactly as they should. It's nice to find a landscaping company that produces quality products.

I have just applied EASYJoint Select Platinum to our new Indian Sandstone paving and the contrast and finish looks outstanding! The product was easy to install and point up and it has set rock hard achieving a flawless finish! Big thank you to Lewis for his technical knowledge and installation advice!

Had a problem whereby my Landscaper was blaming these guys.

Within 2 days had 2 guys come out & honestly gave me reassurances & explained the situation & how it is.

I would like to thank them both & wish every Company I dealt with was like this in a honest & professional friendly manner.

Thanks guys & look forward to receiving more the Product info etc.

Stay well away from this product. Looks great for the first few months then the algae starts to appear all over the joints.
Then the joints start to crack & crumble and eventually fall out leaving gaps everywhere! This all happened in the space of 6 months!

Please guys if you're reading this review avoid this product like the plague otherwise it will cost you a lot of money in the long run!

There are now Youtube videos appearing online from many disgruntled customers of this easyjoint product expressing their disgust.
I will also be contacting Topps Tiles to try and get this product removed from their shelves as its not fit for purpose!

To say I'm angry is an understatement!
This product should never have been allowed for sale to the general public!

I would have given 5 stars as its easy to apply and looks great with my indian stone however one tub did the whole patio except the last 4 slabs. Therefore I had to purchase a whole tub of easy joint and only use a small amount of it. The rest will now go to waste as I've no where else to use it. Perhaps it should be sold in different sized tubs to avoid waste.

We’ve used Easy Joint now for 8 years in our business and we get temperatures of -20 here in north of Scotland. Can’t fault it, we’ve used Easy Joint select recently on porcelain and no issues after having -15 so far this winter. If the dig out is done correctly and fall is correct then Easy joint works perfectly. So many people
Blame the product but in fact it’s prep that is wrong. So read the instructions and enjoy using a good product.

Lewis, the product support staff member was brilliant. He listened to the concern I had. Explained potential reasons for this. Explained how the organisation would assist with investigation and provided the forms to get the process started. A very professional response and probably the most pleasant experience I ever had when trying to establish a potential problem with a product from a supplier.