BAJAAO.COM Avis 

I ordered a Zildjian drum stick wax from Bajaao (even though the product was under 1000 bucks), anyhow it took more than three weeks to reach its destination and that too was old and rusty one. What useless company, fraud and a cheat...

On the 10/10/14, I bought a pair of studio monitors from bajaao.com which claims to be the oldest functioning e-commerce company in India.
Their product showcase and prices were on par with or slightly lesser than Snapdeal, Amazon.in, et al. At first the website gives off a slightly phishy vibe, but after looking at their product list, page rank and testimonials (which probably are fake), I decided to buy a set of JBLs. The website states free returns within 14 days, where they take care of return shipping charges for the same.

After reading these, I felt a somewhat assured about the safety and I went ahead and made the payment via my card and almost instantly I received a call by their support centre from the number 1-800-200-6930 and a executive asked me when I would be doing the payment which was already done. After what he called as “System Delay”, the conversation was over. Knowing that they accept returns, I went with JBLs monitors and would return them if they didn’t go well with my studio acoustics / ears for another brand which I was also interested in.

Two days after the speakers were delivered, I decided to return them and order the KRKs, this is where the whole thing goes downhill.
Upon calling the toll free number, an automated female voice asks me if I’m an existing customer, then I punch in for assistance with buying products. I am put on hold and a voice tells me that all the customer representatives were busy and I would get a call back within 24 hours.

I wait for a day and I do not get a call back, I call the next day multiple times just to get the same answering machine giving me a fake assurance every time. I send them an email from the online contact form, to which I get a email receipt confirmation and a reply confirmation within 24 hours from their end. 4 days and counting, I still haven’t received an email nor a call back from their end.

I actually raised my issue on their post comment section, which is visible to everyone, the comment on this post was deleted, somehow they kept my screenshot of their website when it was down. I urge you all to tread carefully when on this website, I received the monitors I ordered. This time it was no post sales support, the next time they would simply take the money and run.

Consumercomplaint.in also has numerous bad experiences with this company, such as this and here.

This is by far the worst online experience I have ever faced in my life. I’ve fallen prey to India’s oldest running fraudulent e-commerce company and I want to raise awareness so that others don’t get ripped off their money, like I was. I guess India just has to wait for a better Pro Audio Technology and Music Instrument e-store.

I ordered a guitar pedal, they say it takes 12-15 days and on the 12th day, i mailed them that i didn't even receive the shipment confirmation mail. They wrote politically correct answers but the service is still poor, i haven't received the product yet but i'll review them again when it comes.

HI, I bought a guitar tuner and I received it within a week. But they had removed the battery from that. I can't imagine that these people can do like this. Moreover their RMA link is also not working. I'm not going to place any order in the future.

I ordered soundproof equipment from bajaao.com n the service has been unacceptable! it's been a month and I have not received my order yet. Not only do they give you false information regarding the status of your order but also give random tracking id to cover up their delay!!! this kinda behaviour is totally unacceptable for a multi crore company! you have got to be sincere atleast if not punctual!!! i do not recommend any one to buy their products... u will only experience a month long headache!!!

I Bought my product and its been 30 days and its still not come! made 100's of calls and they keep saying its shipping today we "PROMISE" it will reach in 2 days.. And nothing has happened! PLEASE DONT EVER BUY FROM HERE! YOU'LL REGRET IT! you might as well pay a little more and get it from a store!

I interact with these guys very often....since 2007 I think! Always a pleasure to speak to real musicians who have technical knowledge about the gear they sell! I've seen these guys grow from a small company into a massive GIANT! Got good connections with local stores in Delhi so I pick up stuff from Bajaao only when they have discounts going on or when I can afford to wait for a week to get my order...but full points and respect! Shout out to Roop, Shawn, Sid, and Ashu. Keep up the good work.

Kunal Agarwal