Baltouk Avis 4

Avoid and save your money! Bought a collar that lasted 3 days because breaking. This is not designed for a pet at all! Spoke to customer service who said it looks let your pet had scratched the collar and I said yes like any normal pet would however that shouldn’t mean it comes apart within 3 days off use. The plastic is exposed and part off the collar are broken and they state they can’t offer a replacement for pet damaged products!?! It is meant to go on a pet and not break within 3 days. Really poorly made and suggest you avoid at all costs because now I am out of money for a product that lasted 3 days. Horrible customer service.

Non existent customer service. I simply need to switch my product from Med to Large but the company does not respond to emails nor the internal messaging form. Tried all channels. It has now been over 2 days. Their customer Service promises a response WITHIN 2 days. Nope. Ordered on 16 Feb - now 19th!

The product looks good but ill never know if it works unless these people start taking customer needs seriously - instead of JUST taking the money

I would advise AVOID and go elsewhere no matter how 'good' their products 'look'

Items eventually arrived. Practically non-existent service. Purchased medium and large. Large was clearly too big. Medium is the only size that would have worked on my pet but no matter how much I adjusted the endless number of fiddly and ridiculously designed (velcro on furry animals - really?!) straps it kept twisting around. The shape of the knee pad part seems to be really badly designed as I can't see how the hole could ever stay over the knee. The result was that my pet couldn't put that foot down and worse, I heard clicking noises and am convinced it was doing more damage. Despite only trying the brace on my pet the one time, one of the main velcro straps tore off like it was rice paper - horrendous quality. SHAME ON VETS FOR ENDORSING THIS COMPANY AND PRODUCTS! I no longer trust either. I returned goods (at my own expense) and am still without a refund a week later despite having chased it. Now I'm getting notification from DHL of a new shipment!? Back to non-existent service again. Literally as bad as it gets and when you are caring for a sick pet too! What utterly horrid, unscrupulous people behind this entirely shameful company.