Bbqland Avis 

Bought a kamodo grill and accessories. Great buying experience and really nice touch with the free food and the how to videos

Decided to treat myself to a new smoker and decided on a ProQ . BBQ land had a great deal on a package so I decided to take the plunge . Delivery was quick and hassle free and the delivery driver was helpful . I haven't set it up yet but the packaging is undamaged so I'm presuming the contents all intact .

Richard and Vinny were fantastic...
Visited the showroom where Richard showed us the Gozney Dome pizza oven explained everything really well and advise was spot on.
Went home and ordered it along with stand and 12 other items....
Spoke with Vinny on the phone to sort out an item delivery really helpful.
Thanks Gents

Super company to deal with. Bought a CampChef Woodwind Pro 24 with sidekick and cover. All delivered to NI no problem.

Ordered a dual fuel on a Wednesday for a birthday present on the Sunday even though it said delivery was 2-3 business days. I called their offices and was told the sale had already passed to the warehouse and I would have it before the weekend. It was delivered on Thursday before my kids went to school! Flipping awesome service and the kit is just brilliant. Well done and thank you.

What a great find, not only was our bbq/smoker an excellent price I also got points to spend on my next purchase.

I will be using this company again

I bought an item from BBQLand.co.uk which either had an issue or had been incorrectly advertised by the well known brand. I spoke to the site and they resolved the issue extremely quickly with no hassle. The delivery was quick and well organised and the communications was first rate. Thanks for your help.

We bought an Ooni pizza oven from BBQ Land in June and I absolutely love it. We had a party and everyone was amazed at this amazing bit of kit and the yummy pizzas that came out of it.

Not only is the pizza oven amazing the service I got when I bought it from BBQ Land was perfect. For me the cost was not insignificant and I really thought hard and long before buying it. The lovely man at BBQ Land was really informative and patient answering my questions before despatching the unit that arrived quickly and was perfect.

Thank you BBQ Land.

I ordered a new Grill & Smoker from BBQ Land. The communications were excellent and I took delivery. When building it I discovered there was an item missing. I contacted the team at BBQ Land, where I was greeted with excellent customer service and the missing part was shipped out to me as soon as possible. It arrived in quickly and I was able to complete the build on this wonderful Grill.

Needed a bbq (Kamado joe) for the next day.. went there and was shown around by vinny, he was absolutely brilliant! Came away with exactly what we needed! Overall a really smooth and informative experience. Very happy with it and it helped that vinny guided me through a few niggles I had in my head.
Had a great bbq the next day! Very happy.
Would highly recommend.

I found this company very useful. I couldn't make my mind up on a starter smoker and they were very helpful talking through them. Delivery was very fast and I had all my items within 5 days as described, even after a bank holiday weekend. All items arrived and worked very well.

I received great service from multiple people. I ordered an electric smoker that unfortunately turned up with a fault. I called the morning after delivery and had a replacement delivered less than 24 hours later, cannot ask for more than that. Everyone I spoke to before and after delivery was very helpful. Would definitely recommend.

Very happy with our MasterBuilt Gravity 560. Very quick delivery time. We had a small issue after delivery but BBQLAND were excellent how they handled and resolved the issue. Very professional friendly team who I would be happy to deal with again.

Delivery within timescale and the couple of issues I had were sorted out promptly... I can't fault the service, just the minor issues incurred.

The BBQ we purchased was a MasterBuilt Gravity 560. Easy payment and very efficient delivery. We did find the customer service very poor especially the communication. Three emails and a telephone call to clarify delivery wasn’t very good. All brought about by the delivery despatch information being incorrect. This in turn cost a days holiday chasing BBQLAND for information pertaining to the exact delivery and soured our opinion of the company.
That aside we are very pleased with the quality of the BBQ but the customer service was frustrating.

Partner brought me the master-built duel pro smoker for my birthday. She was very impressed with the delivery time (within the same week). Price was also cheaper than competitor sites. ~When I had a query regarding the smoker the chap I spoke to at BBQland was professional and polite and pointed me in the right direction for what I needed. Thanks guys! Cant wait to get smoking!

Horrendous and terrible experience! I ordered a Kamado Joe bbq for Father’s Day and without being informed, today I got delivered a very heavy parcel on a wooden palette that has literally been dropped in my front porch without my consent! There’s no way anyone can move it without a special device or various people. All I asked was to please leave it inside the side gate so that it could be left in a safe place until I figured out how to move it from there. Vinny from BBQ Land was very unhelpful, unreasonable and was trying to justify their mediocre procedures by saying that they are complying with COVID restrictions (seriously?) and I was even more confused to believe that when their delivery guy was not even wearing a mask! All I wanted was to support a small business. My flaw for not checking reviews ahead because if I’ve had seen their ratings, I would’ve definitely gone for a competent supplier - which luckily we still have them! I’m waiting for a collection now and for my refund ASAP.

The only company I could find that has Ooni stock, I wanted a Fyra wood pellet oven bundle for a birthday present. The website bundle offer was great but I wanted to upgrade to a perforated peel. A quick call in and Paul had no problem in adjusting the bundle to suit my needs, calculated a price which was market value plus a small discount, took my details and payment without effort and I received an instant email confirmation of the order. I expected to have to wait a few days for delivery and was nervous that it would not arrive for the birthday but to my delight it arrived next morning well packaged. Thanks Paul. Great service and experience. One piece of feedback would be to improve your website SEO to ensure you are found easier on Ooni searches. It took some digging to find you and you have a competitive advantage right now as you hold stock.

AVOID - as others have said unless you want shouting at, don’t use them. Go else where, pay less and actually receive you goods.

Terrible customer support. Broken website. I paid and the website errored with some meaningless error code, funds left my bank, so I emailed the company. Two days to get a dismissive email. Awful, rude, unhelpful customer service person.

I could not recommend this company to anyone, not least until they fix their website and fix their customer support. If their support is this bad pre-sales, I can't imagine how bad it would be if you had a warrantee problem post-sale.

I’ll have to get a charge back from my bank, as the funds have clearly been taken.