BDR Group  Avis 

Phillip Fielding is without a doubt the most helpful person for us with any of our IT queries. We've used BDR for a number of years, and he is always quick to respond, puts up with our lack of IT knowledge and gets us back up and running (with any improvements that need to be made etc).
He's always really friendly and a pleasure to talk to!

this morning i had to find a pass code for a new iphone to use for Teledermoscopy. I emailed in and then Phones IT. The gentlemen on the phone advised me that the phone would reset in 10 mins. my first pt was at 9 and this was about 9:10. I waited the 10 minutes. but the phone still wouldn't let me unlock it.
thankfully my manager had emailed Alex Heard-white separately and she replied with a pass code.

Excellent technical service within the limits of my local infrastructure, but not always quite 100% in admin areas without some prompting, but very satisfactory results after some email exchanges.

Teniola is fantastic, extremely helpful, polite and explains everything. He is a real credit to the team!

Easy to log an issue and good communication - new piece of equipment installed within 24 hours

I was a long term client until prices began to rise.
I agreed a new monthly contract sum and eight months later my new contract sum was never applied therefore I cancelled the account.
I can’t get my overcharge sum returned. This was as basic agreed contract sum less what was taken by BDR on DD……
BDR are still yet to credit my account, BDR are incapable of getting the basic maths correct.
I since agreed a service at 30% of BDR charge

Phillip is an outstanding IT professional. He is consistently super helpful and always seems to have the right answer, no matter the issue. He is patient, friendly, and always able to assist whenever I need support. His responses are attentive and prompt, and he communicates clearly, making even technical issues easy to understand. A real pleasure to work with and a reliable go-to for IT help.

Took a long time to get actioned as cases kept on getting stuck with account managers rather than creating the new online exchange licenses. We asked for an updated list of the licenses that we now have to ensure all have been included but this still has not come through and I assume is stuck with the account manager

Highly recommend dealing with Phillip Fielding
He is very helpful and always on the other end of the phone when you have a problem.

We receive excellent support from BDR, particularly from Phillip Fielding. No matter how small or silly our queries may seem, he always responds quickly and takes the time to talk us through and provide solutions in what seems like no time at all.
He has also made the daunting task of setting up a large number of new email accounts feel easy and straightforward, guiding us through each step. It’s good to know we can rely on such friendly and supportive assistance.

Phillip is very helpful and handled the issue swiftly.

Phil was extremely helpful! We work with BDR on a day to day basis, but today we had a serious issue and needed urgent help. Phil made himself available immediately and helped us out straight away! We work in a fast paced environment so being up and running again within a short space of time was great!

Martin and Justin have been amazing going above and beyond for our work place not just on site but behind the scenes too. They have explained each step of the process and helped us to understand the new equipment that has been installed. Really appreciated.

Submitted my request and this was dealt with very promptly and without delay

Smooth service from Nduduzo, Thank you

Quick response for the mandatory Sage update

Positive comments about Felipe’s IT support
- Felipe demonstrates excellent technical expertise, consistently providing accurate and efficient solutions to a wide range of IT issues.
- His ability to communicate in multiple languages greatly enhances collaboration, especially when dealing with international teams.
- He is exceptionally helpful and approachable, always willing to assist and explain things clearly and patiently.
- Felipe shows a proactive attitude, often anticipating needs and resolving problems before they escalate.
- His professionalism and commitment make the IT support experience smooth, reliable, and highly effective.
- He handles complex situations with confidence and calm, inspiring trust in his technical judgement.
- His responsiveness and attention to detail stand out, even during periods of high demand.

Another ticket solved withing a few minutes - A++++++