Beanz Avis 699

Had the subscription for a couple of years with mixed coffee quality. It’s become too expensive for me to maintain the subscription.

Issue reported and resolved within the one phone call, missing item received very quickly

Great customer service and quick replies!

Prompt response with professional communication and a clear customer focused approach to achieve a solution.

I provided proof of purchase and the denied my 2 free bags. Thats some false advertising in my opinion.

Update: I tried re-registering my appliance and it did not work. I now have two appliances registered to me. I am just frustrated with this.

The model of what you would expect from Great Customer Service. When a 'problem' was identified with my order they listened, responded and resolved the situation in a professional and timely manner

If you call them, you get Breville's appliance operators and they do not know anything about Beanz. Beanz did not fully read my question. When they asked if I needed anything else, I sent a detailed question. They did not reply, but closed the case.

A package didn't arrive, and Jean at Beanz fixed it so seamlessly and to my greatest satisfaction!

My coffee order was pending pickup for last 5 days. Dropped a note to Beanz/Breville support ticket, mentioning to look into it. They not only provided update but also created a replacement order which I instantly got a confirmation of. Amazing customer service, very quick and helpful resolution.

Amazing customer service! Needed help ordering decaf beans and they helped me all the way!

Team member was very polite, answered my questions, solved my problem.

A coffee I had ordered did not arrive so they placed it again with the roaster and it arrived! Thank you beanz!

Instant help and advice

Straightforward. Quick to resolve

It took a day or so to get a response to a query but it was only as I needed a VAT receipt for work! They seem like a really great company, offering all kinds of ethical coffee bean options. Items arrived well packaged from the individual coffee bean roasters.

When my coffee didn't arrive after a couple days and it was tracked at across the country you quickly placed a new order for me at no additional cost.

The issue was resolved with minimal involvement on my part. The resolution did take a while and I had to follow up however, I think that was due to the coffee roaster and not the beanz representative.

I received coffee that was roasted 3 weeks ago (which is down to the individual roaster and not beanz obviously) but they were still very apologetic and offered to dispatch any coffee of my choice to make up for it. Happy with the outcome and polite approach of customer service team.

Beanz is a great concept making lots of high quality roasters available in a single website. The customer support is also fantastic and I have had great help from Nikeziwe. Definitely recommend.