Beaspunge Avis 

DO NOT BUY from this Mickey Mouse company. They customer service sucks and return process is a nightmare. Other online sellers take note, before you sell online make sure the return process is also functional! Would never buy anything from this company, plus when I actually had it in my hands they were very cheap looking and looked like plastic-toys..

TIMELINE:
05/12/2026 - Ordered online
05/15/2026 - Order delivered to consumer.
05/18/2026 - Asked them to exchange to a size 9 (or 8.5 depending on what's available)
05/21/2026 - USPS Delivered package
05/22/2026 - SPUNGE verified package, but needs 2-3 weeks to process and do an exchange..
06/01/2026 - Followed up via email, cancelled exchange to a return.
06/05/2026 - No response from email follow-up
06/11/2026 - Email got a response. Prioritizing my return
06/18/2026 - Initiated a charge back with PayPal
06/18/2026 - Now, the item is damaged, not new/worn condition. Mind you it's a size 4.5 and I do not have kids.
Timing is also suspicious, almost vindictive.
06/21/2026 - Sent a letter of dispute, also got my bank involved for a charge for vapor. Charges reversed.
06/28/2026 - Paypal reverse charges.

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Dear Customer Service,

I am writing to formally dispute your claim that the returned shoes were received in "not-new" or "worn" condition.

The shoes I received were a size US Men's 4.5. As I stated in my very first email on May 15, they were "too tiny" and significantly smaller than the size I intended to purchase. Due to the size discrepancy, I was unable to wear them and immediately contacted your company to initiate an exchange.

The timeline of our correspondence is important:

May 15: I notified you that the shoes were too small and requested an exchange.
May 22: You confirmed receipt of the returned package.
May 26: You again confirmed receipt of the return and advised that processing would take 2–3 weeks.
June 1: You confirmed in writing, "We have cancelled the Exchange. As soon as the return is processed, we will refund you."
June 11: You advised that you had asked the fulfillment center to prioritize processing the return.
June 18: For the first time, nearly four weeks after receipt of the returned package, I was informed that the shoes were allegedly received in "worn" condition.
At no point between May 22 and June 18 was any concern raised regarding the condition of the returned merchandise. Instead, your communications consistently indicated that the only issue was processing delays at the fulfillment center and that a refund would be issued once processing was completed.

Given these facts, I dispute the assertion that the return was properly rejected for condition reasons. The shoes were returned in the same condition in which they were received, and your prior written communications repeatedly acknowledged the return and committed to issuing a refund.

Please provide one of the following within five (5) business days:

Confirmation that the refund for Order #SP264328 has been processed; or
Documentation supporting your claim that the shoes were received in worn condition, including dated photographs and the inspection report from your fulfillment center.
Absent such documentation, I expect the refund to be processed immediately.

December 19th, I received a notification that my shoes were delivered. Unfortunately, when I checked my front door, and dropbox there wasn’t anything there.i contacted customer beaspunge’s customer service immediately. I didn’t receive a response until December 23rd. I was informed there was going to be a case open. There was correspondence between customer service and myself until January 4th 2026. The last email I received was the following “ We have opened an investigation with the shipping company and are awaiting their response. We may just have to reship the order or send it directly to you from our office. We will have an update when we’re back at the office tomorrow.” I responded asking them to please not use lasership/Ontrac to ship. After that I have received no follow up. I have emailed them every month since then. I’ve even left a message on instagram, since there isn’t a phone number, and received nothing. I’ve asked for my money back, and still received nothing response.

Never again!!

I placed my order on November 30. 2. Just 10 minutes after placing it, I wanted to cancel the item to save on shipping costs… unfortunately, there is no option to make any adjustments online. I then contacted Customer Support, and I was immediately told (without a thank you, greeting, or anything similar) that the order was already being processed and could not be changed—after only a few minutes?? To this day, the order status remains unchanged… and even after I tried to cancel it and followed up three weeks later asking for an update, I have still not received any answer… STAY AWAY FROM THIS SHOP!!

Ordered over a month ago had them file a claim 20 days ago and still have not received my refund customer service is a joke will not support them ever again and you shouldn't either

Yo I ordered 11/29 and I'm still waiting on my order and I've gotten tracking number and a email that said they'll notify me which carrier would have my order and I still haven't gotten nth from them I've been emailing them no response I even message salehe bembury his self nk response the shop app hasn't updated either it just says ready to ship never shopping with them again.

If I could give zero stars, I would. I placed an order during a Black Friday sale on 11/30. I was sent a tracking number a few weeks ago, and no updates. I was hoping to give some of the items ordered as Christmas gifts and the customer service email has been unresponsive. Extremely unprofessional and honestly rude to do this and leave customers bewildered around the holidays. Never buying again and I won’t purchase any of his collabs with other brands and retailers.

UPDATE: items were finally received on 1/4/25. Like I said, never again.