Bedworld Avis 

A delay in the item being delivered, which relates to Brexit/delivery to Northern Ireland.

When delivery was made, we received great service from the delivery driver (REF: RM786) - very helpful and was able to deliver without contact to a safe location. No hassle at all - made the process very simple and convenient.

Bed itself was straightforward to assemble and looks fantastic - our daughter is delighted with her bunk beds!

Do not buy from here 1st if all delivery was late the day they said I got my dad to come over to help me take matress upstairs there was no sign of delivery so I rang up after about an hour they Nswer and say van broke down I don't believe that story got mattress days later very uncomfortable and now I'm not sleeping with back ache reviews on mattress I read are fake DO NOT BUY FROM HERE

I have ordered online 2 mattresses from them on 15thJanuary. On the site vas stated that the delivery will be placed between 2 and 6 days.
I have received an email saying that the items will arrive on 4th February, but on 3rd I received a phone call saying that my items will be delivered on Saturday.

Re: my last review (in summary: the bed arrived without the headboard; much later the wrong headboard was delivered; eventually this was collected and a refund promised). Despite the headboard being collected in early December I still have not received a refund. When chased I was told my query had been “passed to accounts”. Early Feb and I’m still waiting for my money. Funny that when I ordered the goods the money had left my bank before I got the email confirming the purchase. Watch this space.

Zero Stars in reality. I wish I could post the photo but purchased a bunk bed and the lower double mattress is 20cm too narrow which is a H&S issue for my young daughter (potentially an ankle breaker). This was the only option they gave me when purchasing the bunk bed and mattresses together. Also a horrible sticker was stuck on the side of the bed completely on show which we can't get off without damaging paintwork. The arrogance is astounding.

Currently been on hold for thirty minutes trying to sort out... NOT GOOD.

The bed i had is great, well worth the money i would use this company again,delivery driver very helpful and polite

People please do not buy any bed from this company they take your money and don't diliver the dnt even take your calls they ignore you after they took my £360 still waiting on my mattress they won't take my calls. Am a sickle person am not working. God is in control bedworld may he be with you guys.
BE CAREFUL PPL!!

Bought king size ottoman bird frame lid was off squar and frame size was 154cm not 150cm tried to phone only to be cut off after 1 hour also live chat waited in line3/4 hour wrote my problem and they ended chat total waist of time

Excellent service delivery driver very helpful

Considering the problems i had in communicating with your customer service, i was very impressed with Megan who helped me considerably concerning sending the items back, She was extremely helpful and polite.

Good communication around arrival of bed. Single ottoman delivered in two boxes but instructions only for a double! Thought we were missing key pieces only to find extra box contained within the actual headboard?! Had to rip back of headboard to access box. Very strange indeed. Quality rather poor but you get what you pay for. Bed turned out ok in the end and daughter happy but I can imagine it will last long!

Unfortunately there's no --- stars
Having tried for over a year to resolve a matter of a faulty mattress - no joy!!!!
You haven't even got the decency to put a name from where the goods were dispatched from on the delivery note.
I would be most grateful if you WILL arrange collection of your INFERIOR goods, allowing me to purchase a new devan bed from a reputable company

Don't ever buy beds from here! Half of them don't even come flat packed, and when u want to return it they take ages to arrange this! The first collection was a joke, the courier came with a small bloody van where I was returning a king size bed!! It wouldn't fit so they had to leave. It took me over a month for me to get my refund but unfortunately I had to pay a £79 charge as per t&c. Absolutely pathetic. Avoid this company or you will get ripped off.

avoid - bed arrived late after 2 cancelled deliveries, only to then be damaged on delivery. I will be getting in touch with them promptly

Ordered a bed just before Xmas, arrived today so pleased with everything, the contact of delivery to it being here when they said it would. Matress is well wrapped no damage and a good Matress for half the price thank you 😍will recommend *** Matress is really comfy sleeping so much better

Ordered two mattresses on 2 separate orders. Phone each time beforehand to let us know date of delivery, where they delivered as promised.

Both mattresses were made of good quality which makes for quality sleep.

Finally after no clear communication from this company despite trying for the last month, they have decided to kindly let me know they plan to refund the money paid for the goods never delivered. I will believe it when I see it. DO NOT BUY FROM THIS DREADFUL COMPANY OR YOU WILL END UP SLEEPING ON THE FLOOR! 🤬

I cannot really rate them. I'm not sure what's going on there but .....
Ordered a bed on the 24th of November and was said 1 week after that it's with the delivery team... well still nothing and hardly answering my emails. Holding the phone for 1h and not answering. Very upset as bed is for kids. Communication level is 1 out of 10.

I just want to leave this review to say that I had the most outstanding customer service from Tasha at the Grimsby store. From the moment I made the phone call and we spoke I received an extremely high standard and professional service! The bed was delivered in a timely manner that suited me perfectly as I was thinking it maybe delivered after Christmas. But it was delivered sooner. The mattress is absolutely fantastic and I couldn’t be more pleased with the service a long with the professionalism of the delivery drivers.

Thank you once again.

Martin

Mattress delivered by Tez. Was very polite and helpful